Communication

Ensure that your contact details are accurate at all times

You can update your details in the following ways:

Update your details How to do it
Online Log into Student Administration Services, click on 'Personal, Address and Phone Information' and follow the prompts.
In person Student Centre
Darlington Campus
Level 3, Jane Foss Russell Building
Student Central (Health Sciences)
Cumberland Campus
Ground Floor A Block
By mail Student Centre
Jane Foss Russell Building, G02
The University of Sydney NSW 2006
Faculty of Health Sciences
Cumberland Campus C42
The University of Sydney
PO Box 170
Lidcombe NSW 1825


Throughout the year the University may send important information to your preferred correspondence address. If you do not keep these details up to date, you may be disadvantaged. Please ensure that your phone numbers are also current. The University may use your mobile phone number (for example) in an emergency.

If you update your contact details by mail or in person and you provide more than one address, you are also required to nominate your preferred correspondence address.

Know your UniKey and password

When you enrol at Sydney Uni you will be issued with a UniKey and password, which is your personal key to access the electronic facilities provided to students.

Find out more about your UniKey on the Student IT website.

Check your Sydney Mail email address regularly

When you enrol at Sydney you will be issued with a Sydney Mail email account.

To access your inbox, log in using your Sydney Mail email address (which is in the format of yourUniKey@uni.sydney.edu.au). You can also access your emails directly from MyUni.

The University sends official electronic correspondence to your Sydney Mail email account, so it is essential that you check this regularly or forward emails to an account you do check regularly.

Note: Redirecting and forwarding emails are not the same.

  • Redirected messages will appear to come from the original sender. When you reply to a message that has been redirected, the reply will be sent to the original sender.
  • Forwarded messages will appear to be forwarded from your Sydney Mail email account. When you reply to a message that has been forwarded from your Sydney Mail account, the reply will be sent to your Sydney Mail address unless you change the reply-to address so it goes to the original sender.
  • A copy of messages that you redirect or forward will remain in your Inbox.

For more information on your Sydney Mail account visit Student IT.

You must read all correspondence from the University, by email and mail, and respond as required

Failure to read and respond where necessary to formal University communication could mean that you fail to correctly maintain your enrolment, which may lead to unnecessary financial and/or academic liability. This can be easily avoided by reading all emails and letters from the University.

If you receive official communication from the University that you do not understand, please contact us as soon as possible and we will do what we can to assist.


Important correspondence

Below is a list of the important correspondence you can expect to receive from the University throughout the year to your Sydney Mail account.

Emailed correspondence

What Who will receive it When you should receive it What to do if it doesn't arrive
Confirmation of Enrolment All newly enrolled students. The confirmation of enrolment email includes information relating to your student card, important dates, and student fees. In the week following your enrolment in a new course of study. Contact the Student Centre.
Electronic Commonwealth Assistance Notice (eCAN) Continuing Commonwealth supported students, domestic fee-paying students obtaining a FEE-HELP loan and all students obtaining a SA-HELP loan for their SSA fee. The notices are dispatched up to 28 days after each census date relevant to enrolment. For most coursework and research students, the two principal census dates remain 31 March for Semester One and 31 August for Semester Two. Given the importance of these notices, it is essential that you check your Sydney Mail email address regularly. If your eCAN does not arrive within 28 dates of each census date, contact the Student Centre.
Semester Two Statement of Fees due for international students Private fee-paying international students Early July concerning the payment of fees for Semester Two. Fee statements can be accessed by clicking on ‘Financial information’ at sydney.edu.au/student-admin, where online payments may also be made. The payment due-by date will be advised by email.

You can access their Statement of Fees Due via MyUni through out the year.

Further information on student fees and how to pay your fees is found at the HECS and Domestic Fees website.

The Higher Education Support Act 2003 requires that universities provide all Commonwealth-supported and -assisted students with a Commonwealth Assistance Notice (CAN) shortly after each census date relevant to a student’s enrolment.

This notice confirms your unit of study and financial details relevant to your status as a Commonwealth-supported or -assisted student.