Communication
You need to ensure that your contact details are accurate at all times
You can update your details in the following ways:
| Update your details ... | How to do it | |
|---|---|---|
| Online | Go to MyAdmin and follow the prompts. | |
| In person | Student Centre Darlington Campus Level 3, Jane Foss Russell Building |
Student Central Cumberland Campus Ground Floor A Block |
| By mail | Student Centre Jane Foss Russell Building, G02 The University of Sydney NSW 2006. |
|
Throughout the year the University will send important information to your preferred correspondence address. If you do not keep these details up to date, you may be disadvantaged. Please ensure that your phone numbers are also current. The University may use your mobile phone number (for example) in an emergency.
If you update your contact details by mail or in person, and you provide more than one address, you are also required to nominate your preferred correspondence address.
You must know your UniKey and password
When you enrol at Sydney you will be issued with a UniKey and password, which is your personal key to access the online services and electronic facilities provided to students.
- Find out more about your UniKey on the Student IT website.
You must check your Sydney Mail email address regularly
When you enrol at Sydney you will be issued with a Sydney Mail email account.
The University sends official electronic correspondence to your Sydney Mail email account, so it is essential that you check this account regularly or forward emails to an account you do check regularly.
To access your inbox, log in using your Sydney Mail email address (which is in the format of yourUniKey@uni.sydney.edu.au). You can access the log-in screen via the quick link on the Current students homepage.
You must read all correspondence from the University, by email and mail, and respond as required
Failure to read and respond where necessary to formal University communication could mean that you fail to correctly maintain your enrolment, which may lead to unnecessary financial and/or academic liability. This can be easily avoided by reading all emails and letters from the University.
If you receive official communication from the University that you do not understand, please contact us as soon as possible and we will do what we can to assist.
See page 32 of the 2012 Student Guide (PDF) for faculty contact details.
See page 50 of the 2012 Student Guide (PDF) for the Student Centre contact details.
A list of important correspondence you can expect to receive from the University throughout the year is included on page 11 of the 2012 Student Guide (PDF).
Important correspondence
Below is a list of the important correspondence you can expect to receive from the University throughout the year.
Mailed correspondence
| What | Who will receive it | When you should receive it | What to do if it doesn't arrive |
|---|---|---|---|
| Semester One Student Financial Statement – following successful pre-enrolment | Continuing Commonwealth-supported students and domestic or international full-fee-paying students. | Late January/early February | Contact the Student Centre if it has not arrived by mid-February 2012. |
| Confirmation of Enrolment | All students who enrol in the new academic year either in-person or via pre-enrolment. | In January of the new academic year for successfully re-enrolled students and within 14 days for in-person enrolled students. | Contact the Student Centre if it has not arrived within 14 days of in-person enrolment or if there are any changes to your student record. |
| Semester One Student Financial Statement – following in-person enrolment | Commencing or continuing Commonwealth-supported students and domestic or international full-fee-paying students who enrol in-person. | Within 14 days of your in-person enrolment | Contact the Student Centre if it has not arrived within 14 days of your in-person enrolment. |
| February Semester Student Financial Statement | Most students, confirming enrolment details, financial liability and payments. It will also invoice any unpaid balance, relevant to Semester One. | Mid-April | Contact the Student Centre if it has not arrived by April 2012. |
| Semester Two Student Financial Statement | Students paying their SSA fee, student contribution amount and or domestic tuition fees upfront. | Mid-August | Contact the Student Centre if it has not arrived by mid-August 2012. International full-fee-paying students will be advised by email as to the timing of the payment of their fees for Semester Two. |
| July Semester Student Financial Statement | Most students, confirming enrolment details, financial liability and payments. It will also invoice any unpaid balance relevant to Semester Two. | Mid-September | Contact the Student Centre if it has not arrived by the end of September 2012. |
Emailed correspondence
| What | Who will receive it | When you should receive it | What to do if it doesn't arrive |
|---|---|---|---|
| Electronic Commonwealth Assistance Notice (eCAN) | Continuing Commonwealth supported students, domestic fee-paying students obtaining a FEE-HELP loan and all students obtaining a SA-HELP loan for their SSA fee. | The notices are dispatched up to 28 days after each census date relevant to enrolment. For most coursework and research students, the two principal census dates remain 31 March for Semester One and 31 August for Semester Two. | Given the importance of these notices, it is essential that you check your Sydney Mail email address regularly. If your eCAN does not arrive within 28 dates of each census date, contact the Student Centre. |
| Semester Two Statement of Fees due for international students | Private fee-paying international students | Early July concerning the payment of fees for Semester Two. | Fee statements can be accessed by clicking on ‘Financial information’ at sydney.edu.au/student-admin, where online payments may also be made. The payment due-by date will be advised by email. |
The Higher Education Support Act 2003 requires that universities provide all Commonwealth-supported and Commonwealth-assisted students with a Commonwealth Assistance Notice (CAN) shortly after each census date relevant to a student’s enrolment.
This notice confirms your enrolment details, those financial details relevant to your status as a Commonwealth-supported or Commonwealth-assisted student, and a range of other information.
The University has determined that this notice will be delivered as a PDF attachment directed to your Sydney Mail email address. It is known as the electronic Commonwealth Assistance Notice (eCAN). Provision has also been made for you to view the notice within student administration services. Go to MyAdmin and click on ‘Commonwealth Assistance Notice’.