Making a privacy complaint

Your right to make a complaint
You have the right to expect that any of your personal information collected and held by the University is treated in accordance with the Privacy Principles.

If you think that the University has not met its obligations, you have the right to make a complaint (also known as an internal review). Whether or not you apply for an internal review, you can also make a complaint to the Privacy Commissioner about an alleged breach of your privacy.

Making a complaint to the University
If you are considering making a privacy complaint, we encourage you to first contact one of the University’s privacy officers to discuss the matter.

If you wish to make a complaint it would assist the process if you:

  1. Complete this form: Application for Review of Conduct under section 53 of the PPIP Act.
  2. Lodge the complaint form within 6 months of the date on which you became aware of the relevant conduct.

Completed complaint forms can be emailed to privacy.enquiries@sydney.edu.au
or mailed to: Privacy and Right to Information, Archives and Records Management Services, Archives, University of Sydney NSW 2006.

How the University handles your complaint
Applications for internal review are decided by the University’s Group Secretary.

Details of the application for review and the applicant’s name will be referred to the Privacy Commissioner in accordance with section 54(1) of the [italic||Privacy and Personal Information Protection Act 1988 (NSW) and the Privacy Commissioner will be kept advised of the progress of the review.

The Group Secretary will come to a conclusion about the complaint and advise you of the results and of any action that the University proposes to take in respect of the complaint.

The Group Secretary must report the findings and any proposed actions to the NSW Privacy Commissioner within 60 days of the date of receipt of the application.

The Group Secretary may decide to accept an application lodged out of time, but would only do so in extraordinary circumstances.

Review of the University’s complaint decision by NCAT
If you are dissatisfied with the way the University has dealt with your complaint or disappointed with the University’s findings, you can ask the NSW Civil and Administrative Tribunal (NCAT) to review the conduct. NCAT’s current contact details are available at here.

Complaint to the Privacy Commissioner
Whether or not you apply for an internal review, you can also make a complaint to the Privacy Commissioner about an alleged breach of your privacy. The Privacy Commissioner’s current contact details are available here.