Student Support

Student Support - contacts
If things go wrong
Frequently asked questions


Student Support - contacts

The University of Sydney offers a range of Student Support Services that are available to you during the time that you are studying with us. Please visit their website for further information on support services ranging from accommodation and counselling, to careers advice and chaplaincy and multifaith services.

The Faculty of Arts and Social Sciences Student Services team is available to offer degree and elrolment advice, and to help guide you through the duration of your studies with us.

Faculty of Arts and Social Sciences Student Services Office

Lobby H, The Quadrangle A14 (map)

The University of Sydney

NSW 2006 Australia

Telephone: +61 2 9351 6673

Email: (Please email from your University email account)

Undergraduate students:

Postgraduate students:

Opening Hours :

Mon - Thu 10:00am - 4:00pm.      

Fri 10:00am - 2:00pm.

There are also a number of useful Student Organisations which can provide advice, guidance and support to you during your studies. Listed below are just a few.


If things go wrong

At the Faculty of Arts and Social Sciences we understand that things do not always go according to plan. The University of Sydney and the Faculty of Arts and Social Sciences provide a number of support services and options that can help you get through stressful times.

Some of these services include:

  • The Counselling Service - The Service provides short-term, problem-focused counselling to promote psychological wellbeing and to help students develop effective and realistic coping strategies.
  • Special Consideration - If you are having problems with your studies because of a serious illness or misadventure, you may apply to the Faculty for special consideration.
  • Degree Advice and Options – There is always a friendly Adviser on hand at the student counter of the Faculty of Arts and Social Sciences to answer your questions and let you know what options you have. You can drop in anytime between 10am – 4pm Monday to Friday. The student counter is located in the Main Quadrangle A14.
  • Students Representative Council (SRC) - The Students’ Representative Council (SRC), run by students for students since 1929, offers undergraduate students free membership, confidential advice, affordable books, emergency loans and more. SRC caseworkers can help you with academic appeals and queries, tenancy, concession, work-related problems and many other issues. The Legal Service can provide you with advice and representation on most legal matters.

Frequently asked questions

How can I withdraw from a unit of study after the census date?
I need to take some time off from my degree. Is this possible?
Who can I talk to about my course?
I’m having problems in my life outside of the University. Who can help me?
I’ve been really unwell. How am I going to get my assessments done in time?

How can I withdraw from a unit of study after census date?

After census date you can no longer simply Withdraw from the units of study you are enrolled in. However, there are other options…

Discontinue without Failure (DNF) – You can apply to DNF (without providing supporting documentation) by the specified 'DNF' dates for each semester. Please refer to the Important Dates page for details. Enrolment variation forms can be downloaded from the Undergraduate Forms Page.

If you wish to apply for a grade of DNF after these dates on the grounds of Medical or Misadventure, you may submit a DNF Application Form, accompanied by supporting documentation, to the Faculty of Arts and Social Sciences Office.

If a DNF grade is applied it will appear on your academic transcript. However, please note that this is not a fail grade. You will not receive any credit points for the unit and will need to make up the credit points at another stage in your degree.

Discontinue Fail (DF) – If you have not experienced serious illness or misadventure, but still do not wish to continue your enrolment in a unit of study after the cut-off date for DNF, you can apply for the grade of DF. A DF grade will appear on your academic transcript and is considered a Fail grade. You will not receive any credit points for the unit. If you wish to DF a unit you can do so in person at the Student Counter of the Faculty of Arts and Social Sciences Office. Refer to the Important Dates page for details.

I need to take some time off from my degree. Is this possible?

Yes, many students find that they need to take some time off for various reasons.

Undergraduate: You can take a maximum of 4 semesters off during your degree by applying to suspend your studies for one or more semesters at a time. To do this simply complete the Suspension Application Form and submit it to the Faculty of Arts and Social Sciences Office. The Faculty will need to receive your application before the census date for the relevant semester.

Postgraduate: You can take a maximum of 2 semesters off per candidature. To do this simply complete the Suspension Application Form and submit it to the Faculty of Arts and Social Sciences Office. The Faculty will need to receive your application before the census date for the relevant semester.

Who can I talk to about my award course/degree?

There are a number of helpful and friendly Student Advisers who can assist you with degree and enrolment advice. Contact details, and a map to the Student Services office can be found above.

If you can’t get in to see us is person, you could always email or phone us. Undergraduate students can contact . Postgraduate students can contact . You can also call us on +61 2 9351 3129.

I’m having problems in my life outside of the University. Who can help me?

The University of Sydney offers a number of support services to students.

The Counselling Service provides short-term, problem-focused counselling to promote psychological wellbeing and to help students develop effective and realistic coping strategies.

The University Health Service offers a full, experienced and confidential general practitioner service and emergency medical care to all members of the University Community.

I’ve been really unwell. How am I going to get my assessments done on time?

If your studies have, or will, suffer because of a serious illness or misadventure, you may apply to the Faculty for special consideration. Applications for Special Consideration must be made as soon as possible and within five working days of the due date of the assessment for which you are seeking consideration. Where circumstances prevent this, you may still apply, but you will need to demonstrate a reasonable case for the delay in submitting your application.

If your illness or misadventure seriously affects your study for a significant proportion of the semester, you should consider applying for Discontinue Not Fail rather than special consideration.