||This unit aims to give students an introduction to the accepted practices in the field of business analysis as captured in the Business Analysis Body of Knowledge (BABOK). The content of the unit will focus on the role, knowledge, and skills required by a business analyst. This unit will address both the hard skills, e.g. tools and methods used by business analysts, as well as the soft skills, e.g. communication, presentation, facilitation, negotiation and creativity skills. These skills are essential to successfully conduct business and requirements analysis in order to develop business cases that can lead to effective solutions to business problems. This unit has a heavy practical emphasis with hands-on exercises on real case scenarios. Through lectures, case studies, and role playing, students will gain the essential knowledge and skills required by the business analysts (BA) in practice. Assumed knowledge for this unit is INFS1000 or equivalent.