||This unit is about the fundamentals of operations management, an exciting area that has a profound effect on the productivity of both manufacturing and services. The techniques of operations management apply throughout the world to virtually all productive enterprises. It does not matter if the application is in an office, a hospital, a restaurant, a department store, or a factory - the production of goods and services requires operations management. As a graduate working in the business sector you will certainly be exposed to operations issues - this unit will equip you to approach these issues intelligently, whether or not your role is within the operations function. The efficient production of goods and services requires effective application of the concepts, tools, and techniques that we introduce in this unit. These include: quality management, capacity planning, location and layout strategies, supply chain management and inventory control.