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Susan Belardi

Susan Belardi

BEc MCom Sydney
MPhil Candidate

The University of Sydney
NSW 2006 Australia


Susan Belardi is a Master of Philosophy candidate in the Discipline of Work and Organisational Studies, having commenced in July 2014. Susan currently works as a Tutor and Research Assistant at the University.

Susan has a background in skills and labour market analysis having previously worked at the Industry Skills Council for the service industries. She has also formerly worked in cafes and restaurants, including at a managerial level.

Prior to this, Susan completed a Bachelor of Economics and Master of Commerce with a major in Employment Relations and Human Resource Management, both at the University of Sydney.

Thesis working title

If you can’t stand the heat: the role of job quality in recruitment and retention in Australian restaurants

This thesis examines job quality in two key, yet contrasting, occupations in the burgeoning restaurant industry: chefs and waiters. Job quality refers to the work and employment characteristics of a job that are conducive to worker wellbeing, commonly including work organisation, skill development, progression opportunities, pay and benefits, job security and flexibility, and employee voice.

Recognising the importance and relationship between both subjective and objective approaches to job quality, this thesis analyses worker perceptions of job quality across the life cycle and its impact on attraction and retention.

The research is a comparative case study of six restaurants within the upper- and mid-level market segments. Semi-structured interviews were conducted with a total of 40 managers, chefs and waiters across the case sites.

Supervisors: Angela Knox, Chris F. Wright