Institute of Transport and Logistics Studies
International Public Transport Benchmarking - learning from others: How the world's major transport providers are improving performance, management and policy decisions through a structured process
Ben Condry, Railway and Transport Strategy Centre, Imperial College London
10th Dec 2013 11:00 am - Lecture Theatre 2 (Room 112), Level 1, St James Campus, The University of Sydney, 173-175 Phillip Street, Sydney, NSW 2000
Abstract: The RTSC, a research unit within Imperial College London, has specialised in public transport benchmarking for 20 years. More than 70 railways, metro and bus operators from around the world, including those in most major cities, now participate in an annual benchmarking process focused on sharing best practices. Many public transport providers across the world are under increasing pressure to meet rising expectations from customers, funders and other stakeholders, to improve efficiency and effectiveness while giving a higher quality of service to a growing number of customers. In this seminar, Ben will explain how the benchmarking helps transport providers improve management and policy decisions through a structured process to share experience and compare performance.
Bio: Ben is a Senior Research Associate within the RTSC at Imperial College London, where he is also Project Manager of ISBeRG, an international benchmarking group comprising 15 suburban railway from six continents (including Sydney Trains). Since completing an MSc in transport at the University of Newcastle upon Tyne in 2000, he has developed an expertise in public transport, and especially rail, through a combination of research, consultancy and working within the UK rail industry, including spending five years at the Association of Train Operating Companies in the UK.