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Business Information Systems

Two Studies on the Effective use of Information Systems

Assoc. Prof. Andrew Burton-Jones, Sauder School of Business, University of British Columbia

21st Feb 2012  10:30 am - 11:30 am Meeting Room 11, Darlington Centre

Information systems are designed and used to achieve certain objectives. However, achieving these objectives often requires that the systems are used effectively. This notion of 'effective use' is, therefore, an important phenomenon to understand. Surprisingly, it is a very under-researched phenomenon. In this presentation, I will describe two initial studies I have undertaken of this topic. The first is a conceptual study that presents a theory of effective use, offering a view on its nature (what it is) and its drivers (what can be done to improve it). The second is a grounded-theory study of the effective use of an electronic health record system used by health workers in a community care setting. This study sheds light on some of the complexities involved in defining, assessing, and improving effective use in real-life settings.