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Anya Johnson

Anya Johnson

BPsych, UWA; MSc (Occ Psych) Sheffield; PhD Manchester
Lecturer

Rm 4181
H70 - Abercrombie Building
The University of Sydney
NSW 2006 Australia

Telephone +61 2 9351 6387
anya.johnson@sydney.edu.au

Bio

Anya’s research is broadly in the area of Organisational Behaviour. In particular Anya investigates how employees regulate their emotions and cognitions in the workplace, and the relationship between the design of jobs and teams and outcomes such as engagement, wellbeing and performance. Anya is currently collaborating on applied research projects with health care organisations across NSW and has received funding from the ARC, industry partners and the University of Sydney Business School.

Anya received her PhD from Manchester Business School, University of Manchester, her Masters in Occupational Psychology from the Institute of Work Psychology, University of Sheffield and her Bachelor of Psychology from the University of Western Australia. Her work has been published in the Academy of Management Journal, Journal of Management, Journal of Vocational Behavior, British Journal of Management and other peer reviewed journals.

Prior to commencing her academic career, Anya worked in management consulting in Hong Kong, the UK and USA. She is a registered Psychologist, an Associate Fellow of the British Psychological Society and a member of the Society of Industrial Organizational Psychologists and the Academy of Management.

Anya is a highly regarded teacher and has received Dean’s citations for her teaching. Anya’s focus is on guiding students to apply evidence from research and organisational theories to their practice at work and throughout their careers. Anya teaches in the area of communication in the workplace, organisational change and development and career management.

Newsroom articles

  • Anya Johnson interview for Sky Busines News 15 Feb 2016

    Sky Business News

    Sky Business News interviewed Dr Anya Johnson about strategies to keep employees motivated at work.

  • What's the latest workplace stress? 24 Aug 2015

    Sydney Morning Herald and The Age

    The Sydney Morning Herald and The Age reported Dr Anya Johnson and Helena Nguyen have conducted research on a form of workplace stress called emotional labour and its impact on employees.

  • The hidden costs of emotional burnout in the workplace 19 Jul 2015

    Courier Mail

    The Courier Mail reports on research from the University of Sydney showing the high rate of sick leave taken within the nursing profession due to emotional burnout. Dr Anya Johnson was quoted in the article.

  • Call to manage emotional efforts at work 13 Jul 2015

    Herald Sun, Courier Mail, Daily Advertiser and AAP Newswire

    Dr Anya Johnson is quoted in an article about emotional labour and the emotional effort employees make when interacting with customers, clients or patients.

  • What's emotional labour syndrome? 13 Jul 2015

    ABC (Radio National, 891 Adelaide, 774 Melbourne, NewsRadio), Sky Business, 6PR Perth

    Dr Anya Johnson was interviewed by ABC about a University of Sydney study which found links between high levels of emotional labour and stress-related disorders.

See all Newsroom items for Anya Johnson

Publications

2016

4
Journal Article/s

Nguyen H, Groth M and Johnson A 2016 'When the Going Gets Tough, the Tough Keep Working: Impact of Emotional Labor on Absenteeism', Journal of Management, vol.42:3, pp. 615-43 Link

Nguyen H, Johnson A, Collins C and Parker S 2016 Forthcoming 'Confidence matters: Self-efficacy moderates the credit that supervisors give to adaptive and proactive role behaviours', British Journal of Management

Johnson A, Nguyen H, Groth M, Wang K and Ng JL 2016 'Time to change: a review of organisational culture change in health care organisations', Journal of Organizational Effectiveness: People and Performance, vol.3:3, pp. 265-88 Link

5
Conference Paper/s

Johnson A, Nguyen H, Parker SK, Groth M, Coote S, Perry L and Way B 2016 '“That was a good shift”: Interdisciplinary Collaboration and Junior Doctors’ experience on overtime', 76th Annual Meeting of the Academy of Management, Anaheim, United States, 9th August 2016

Wang K, Goodwin RE, Johnson A, Nguyen H and Groth M 2016 'Demanding resources: Investigating non-linear and interactive effects of skill utilization and job demands on unpaid sick leave', European Academy of Management Conference, Paris, France, 4th June 2016

Welp A, Johnson A, Nguyen H, Murray S, Yu N and Perry L 2016 'Enhancing teamwork and quality of care through personal professional development activities – the mediating role of reflective thinking', 12th European Academy of Occupational Health Psychology (EAOHP), Athens, Greece, 13th April 2016

Nguyen H, Groth M and Johnson A 2016 'Effects of Shared Positive and Negative Display Rules on Employee Turnover', 2nd HR Division of the Academy of Management International Conference, Sydney, Australia, 22nd February 2016

2015

4
Journal Article/s

Blewitt L, Wang K, Nguyen H, Johnson A, Pidial K and Yu N 2015 'Mindfulness: Creating the Space for Compassionate Care', Industrial and Organizational Psychology: Perspectives on Science and Practice, vol.8:4, pp. 706-10 Link

5
Conference Paper/s

Johnson A, Nguyen H, Groth M, Crisp J and White L 2015 'Reaping the Rewards of Cross-functional Teams: Why Processes make a difference to Team Performance', 75th Annual Meeting of the Academy of Management, Vancouver, Canada, 11th August 2015

Johnson A, Nguyen H and Groth M 2015 'Effects of Display Rules and Motivation in Predicting Employee Absenteeism and Organizational Citizenship Behavior', 11th Industrial and Organisational Psychology Conference of the Australian Psychological Society APS, Melbourne, Australia, 4th July 2015

Nguyen H, Johnson A, Parker SK, Cangiano F and Collins C 2015 'Experimental Study of Social Support and Negative Affect on Performance and Resources', 11th Industrial and Organisational Psychology Conference of the Australian Psychological Society APS, Melbourne, Australia, 4th July 2015

Chan D, Powell A, Johnson A, Nguyen H, Jaaniste T, Champion D and Wood J 2015 'Post-discharge pain outcomes, child-related risk factors, and parent-related risk factors following paediatric short-stay appendicectomy and tonsillectomy: a prospective observational study', 40th Annual Scientific Meeting for the New Zealand Pain Society, Auckland, New Zealand, 29th March 2015

2014

5
Conference Paper/s

Brown T, Dalton S, Yu N and Johnson A 2014 'Coaching Programme Introduced for Final Year Trainees at Sydney Children’s Hospital Network Enhances Consultants’ Coaching Knowledge, Skills and Confidence', Royal Australasian College of Physicians Congress - "Future Directions in Health", Auckland, New Zealand, 21st May 2014

Johnson A, Yu N, Nguyen H and Groth M 2014 'Changing Emotional Labor Strategies to Enhance Proactivity and Innovation', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

Wang K, Goodwin RE, Johnson A, Nguyen H and Groth M 2014 'Demanding resources: The curvilinear and interactive effects of skill utilization', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

10
Report/s

Ng JL, Johnson A, Nguyen H and Groth M 2014 'Workplace Culture Improvements: A Review of the Literature', Workforce Planning and Development Branch of the NSW Ministry of Health Link

Harvey SB, Joyce S, Tan L, Johnson A, Nguyen H, Modino M and Groth M 2014 'Developing a mentally healthy workplace: A review of the literature', National Mental Health Commission and the Mentally Healthy Workplace Alliance

2013

4
Journal Article/s

Parker SK, Johnson A, Collins C and Nguyen H 2013 'Making the Most of Structural Support: Moderating Influence of Employees’ Clarity and Negative Affect', Academy of Management Journal, vol.56:3, pp. 867-92

5
Conference Paper/s

Johnson A, Nguyen H, Groth M, Bove A, Crisp J and White L 2013 'Effect of Violence in Organizations on Organizational Effectiveness: The role of Engagement', 73rd Annual Meeting of the Academy of Management, Orlando, United States, 13th August 2013

2012

4
Journal Article/s

Johnson A and Jackson PR 2012 'Golden parachutes: Changing the experience of unemployment for managers', Journal of Vocational Behavior, vol.80:2, pp. 474-85

5
Conference Paper/s

Nguyen H, Groth M and Johnson A 2012 'An investigation of the effects of individual- and unit-level display rules on work outcomes', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012

Johnson A, Parker SK and Nguyen H 2012 'Helping others or helping yourself: The differential effects of motives on role outcomes enhanced by team affective climate', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012

2011

4
Journal Article/s

Johnson A, Nguyen H, Groth M and Parker SK 2011 'Learning and development: Promoting nurses’ performance and work attitudes', Journal of Advanced Nursing, vol.67:3, pp. 609-20

Johnson A, Hong H, Groth M and Yu N 2011 'Who cares? The emotional labour of nursing and why it matters', Nursing Monograph

5
Conference Paper/s

Parker SK, Johnson A, Bindl U, Nguyen H and Groth M 2011 'Silence speaks volumes: The differential effects of silence motives on work outcomes over time', 71st Annual Meeting of the Academy of Management, San Antonio, United States, 16th August 2011

Nguyen H, Johnson A and Groth M 2011 'In Sickness and in Health: The Moderating Role of Personal Control on the Strain of Emotion Regulation', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011

Johnson A, Nguyen H, Groth M, Crisp J and White L 2011 'Leadership Matters: Getting the Process Right in Health Care Teams', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011

2009

5
Conference Paper/s

Crisp J, Boyle A, Gotterson F, Johnson A, Johnson J, White L and Williams K 2009 'C-Change at SCH: 2 years on', Annual Conference of the Children’s Hospitals Australasia and Women’s Hospitals Australasia WCHA 2009, Brisbane, Australia, 13th November 2009

Johnson A 2009 'The Heart of Health Care: Developing effective strategies for advancing engagement and performance in Hospitals through teamwork and change initiatives', Investing in the Healthcare Workforce: Aligning Strategy, Leadership and the Team Conference, Sydney, Australia, 6th November 2009

Collins C, Parker S, McCarthy S and Johnson A 2009 'Leading Emergency Department Junior Doctors to be Proactive: Balancing Inspiration and Error Management', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

Groth M, Nguyen H, Johnson A and Goodwin RE 2009 'Patient Care with a Smile: The Role of Emotional Labour in Delivering Quality Patient Care', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

Nguyen H, Groth M, Johnson A and Goodwin RE 2009 'The Cost of Faking: The Effects of Emotional Labour on Nurses' Sick Leave and Turnover Behaviour', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

Johnson A and Jackson PR 2009 'The Experience of Unemployment and Re-Employment for Managers and their Partners: The Crossover of Psychological Strain within a Family Systems Perspective', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

2008

5
Conference Paper/s

Parker SK, Bindl UK, Collins CG, Groth M and Johnson A 2008 'Why don't people speak out? Investigating active and passive silence', 68th Annual Meeting of the Academy of Management, Anaheim, United States, 13th August 2008

Johnson A and Jackson PR 2008 'Golden Parachutes: Exploring unemployment through the experience of supported unemployed managers', Institute of Work Psychology IWP Conference 2008 - "Work, well-being and performance: New perspectives for the modern workforce", Sheffield, United Kingdom, 20th June 2008

Research Grants

2016-2019

The Silent Killer: Advancing Knowledge on Silence and its Impact on Errors and Safety

This project will investigate how silence emerges in teams, what sustains it, and how it affects error and safety outcomes. Employees often choose to remain silent about important issues at work, which can have devastating consequences. Although silence is a complex individual phenomenon, there is little knowledge of silence as a collective phenomenon, or how it spreads and becomes the norm in teams and organisations. This project will investigate silence using multilevel, longitudinal designs and by testing novel interventions. This research is expected to affect how teams work and communicate effectively to reduce dangerous forms of silence and improve safety.

ARC Linkage Project 2016-2019

2016-2018

Compassion at the heart of well-being: An inter- disciplinary study of well-being in a healthcare setting

This project uses multiple disciplinary perspectives to explore: a) the nature of compassion and well-being, and the ways they are related; b) the acceptability and effectiveness of interventions to enhance compassion and well-being; and c) the effects of these interventions on both the individual and those around them. The core of the project is a randomised control trial with nurses, for whom compassion and well-being are vital to the provision of quality care, but who often work in settings which produce high stress, emotional overload, overwork, and ‘compassion fatigue’. The RCT compares two compassion-based interventions and a control condition using a research design which incorporates qualitative and quantitative outcome measures in participants as well as staff and patients with whom they interact. The study employs a number of objective measures such as psychophysiological markers of stress and resilience, social network analysis, and ethnographic observations. Our project aims to contribute to the best-practice design of interventions to enhance compassion and well-being.

Happiness and Well-Being: Integrating Research Across the Disciplines Research Project Grant

2015-2017

Compassion at the Heart of Health Care at Sydney Local Health District

This project will investigate nurse / midwife practice of compassionate patient-centred care throughout the Sydney Local Health District. Specifically we will identify the individual- and team-level factors that facilitate and enable nurses / midwives to engage in compassionate care and that encourage compassion and well-being at work more generally? This longitudinal, multilevel project will also evaluate specific interventions designed to enhance compassion in the workplace.

Research Agreement 2015-2017

2015

Creating sustainable and effective healthcare: A Multilevel investigation of the links between team processes and climates, nurse outcomes and effective patient care

As frontline employees, nurses are often confronted with enormous challenges in providing effective patient care to a growing and ageing population with increasingly complex needs. In this project, we aim to identify the features of high-functioning nursing teams that enable effective patient care. Using longitudinal and multi-level design across 200 teams in 8 hospitals, we examine how team characteristics and processes, combined with individual dynamics influences job attitudes, patient-centred outcomes and team performance over time. Importantly, we identify the levers for improving the capacity of nurses, and the culture of nursing teams to ensure the provision of sustainable high-quality care.

University of Sydney Business School Industry Partnership Grant 2015

2009-2012

The Heart of Health Care: Advancing Emotional Well-being, engagement and Performance in Hospitals

Partner Organizations: Sydney Children's Hospital, Prince of Wales Hospital, Royal Children's Hospital, Royal Hospital for Women and Sydney Hospital Sydney Eye Hospital.

ARC Linkage Grant

See all Business School Grants

Research Expertise

  • Emotions at work
  • Proactive performance
  • Well being
  • Team effectiveness
  • Job design
  • Career transitions
  • Unemployment

Recent Units Taught

Videos

Anya Johnson and Helena Nguyen propose new strategies for helping workers in high stress jobs handle the emotional cost of managing their feelings and organisational expectations at work.

3:05 mins Play video Download video (YouTube - Mb) Watch on YouTube


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