Diane van den Broek
BA(Hons); PhD UNSW
Senior Lecturer and Honours Co-ordinator
diane.vandenbroek@sydney.edu.au
Room 443
H03 - Institute Building
The University of Sydney
NSW 2006 Australia
Phone: +61 2 9351 3106
Fax: +61 2 9351 4729
Diane's research and publishing interests have focused on the management of call centre operations in both professional and semi skilled operations. Her research has analysed the introduction of ICT and privacy and workplace monitoring, recruitment and selection, collective representation and teamwork, knowledge transfer, and offshoring to newly industrialising economies. Other areas of research has involved international collaborations on employer demand for 'aesthetic labour' in the retail sector as well as the management of knowledge in call centres in health and human services. More recently her research has analysed the career identities of professional migrant women.
Diane has published in journals including the Work, Employment and Society; New Technology, Work and Employment; Business History, Economic and Industrial Democracy; British Journal of Social Work; Policy Studies; Relations Industrielles/Industrial Relations and Journal of Industrial Relations. She is a Co Director of the Diversity and Work Research Group; member of the Asia Pacific Futures Research Network; Board member of the Human Resource Management Journal; Member Women and Work Research Group and Research Associate with the Scottish Centre for Employment Research at the Business School, Strathclyde University. She teaches across a range of post graduate and under graduate areas including human resource management; knowledge management, research methods and is currently the coordinator of the WOS Honours Program.
Research Expertise
- Gender and Career Identities of Skilled Migrants
- Career transitions, ICT and nursing
- Knowledge management & skill formation in Services
- Aesthetics and Service Work
- Offshoring and outsourcing service work