Find us on Facebook Find us on LinkedIn Follow us on Twitter Subscribe to our YouTube channel

Diane van den Broek

Diane van den Broek

BA(Hons); PhD UNSW
Associate Professor

Rm 443
H03 - Institute Building
The University of Sydney
NSW 2006 Australia

Telephone +61 2 9351 3106
Fax +61 2 9351 4729
diane.vandenbroek@sydney.edu.au

Bio

The unique requirements of service work have formed the basis of Diane's research program ranging from issues associated with skilled mobility, lookism and aesthetic labour and call centre/telework. Inter-linking important debates around the changing nature of service skillswithin contemporary organisations, her research has included work on professional call centre management and knowledge transfer, analysis of employer demand for 'aesthetic labour' and lookism and the nexus between technology and interactive service work which has extended to research into telehealth and global nursing migration.

Diane's research program is published in journals including Work, Employment and Society; New Technology, Work and Employment; Economic and Industrial Democracy; Policy Studies; Business History, Relations Industrielles/Industrial Relations; British Journal of Social Work as well as leading Australian journals such as Journal of Industrial Relations and Economic and Labour Relations Review. She is convenor of the Managing Global Migration Research Group and teaches across a range of post graduate and under graduate areas related to human resource management as well as work and social change. In 2012 she was awarded the prestigious University of Sydney Brown Fellowship.

Newsroom articles

  • The challenge to migration policy is to go beyond easy headlines 10 Jun 2013

    The Conversation

    The Conversation website has published an article by Dr Diane van den Broek on global debates surrounding skilled migration

  • What Goes Around - Temporary Migrants - Scapegoat for Poor Training Record 21 Mar 2013

    The University of Sydney Business School

    Migrant workers continue to be the scapegoat for Australia's economic and labour market woes, argue Dr Dimitria Groutsis and Dr Diane Van Den Broek. Read more

  • Global Talent: Going, Going Gone 21 Feb 2013

    The University of Sydney Business School

    Australia needs to develop the means to utilise, retain and manage its skilled workforce, argue Dr Di van den Broek, Dr Dimitria Groutsis and Dr Will Harvey.
    Read more

  • Who are the Teleworkers? 10 Dec 2012

    Courier-Mail

    The Courier Mail has mentioned research by the Discipline of Work and Organisational Studies, Business School, as part of a report on teleworkers.

  • Beauty is retail beast 20 Apr 2012

    Australian Financial Review

    The Australian Financial Review has reported on research by Richard Hall and Diane van den Broek from the discipline of Work and Organisational Studies at the University of Sydney Business School which has found fashion retailers select their staff for good looks and charm over qualifications or experience.

See all Newsroom items for Diane van den Broek

Publications

2014

4
Journal Article/s

Black P and van den Broek D 2014 'Tracksuit or business suit: What should a woman wear coming out of prison?', Continuum: Journal of Media & Cultural Studies, vol.28:6, pp. 787-96

5
Conference Paper/s

Groutsis D and van den Broek D 2014 'Retaining Imported Skills through Diversity Management: The Case of Migrant Nurses', 26th Annual Conference of the Society for the Advancement of Socio-Economics SASE, Chicago, United States, 12th July 2014

2013

4
Journal Article/s

Do Quynh C and van den Broek D 2013 'Wildcat Strikes: A Catalyst for Union Reform in Vietnam?', Journal of Industrial Relations, vol.55:5, pp. 783-799 Link

5
Conference Paper/s

van den Broek D, Groutsis D and Taksa L 2013 'History as conduit for understanding transculturalism and intercultural diversity: The Case of Voice and Migration', 13th European Academy of Management EURAM Annual Conference on Democratising Management, Istanbul, Turkey, 29th June 2013

Groutsis D, van den Broek D and Harvey WS 2013 'Conceptualising Migration Intermediaries: Network governance and skilled migration', 13th European Academy of Management EURAM Annual Conference on Democratising Management, Istanbul, Turkey, 29th June 2013

van den Broek D, Wright CF and Groutsis D 2013 'Employer-Sponsored Migration: Mechanism of Labour Market Efficiency or Worker Vulnerability?', 2013 Global Interdisciplinary Conference - “How Global Migration Changes the Workforce Diversity Equation”, Los Angeles, United States, 1st June 2013

Groutsis D, Harvey WS and van den Broek D 2013 'Lost Pieces of the Puzzle: Migration Intermediaries and skilled migration', 27th Association of Industrial Relations Academics of Australia and New Zealand AIRAANZ 2013 - "Work, Employment and Employment Relations in an Uneven Patchwork World", Freemantle, Australia, 8th February 2013

2012

2
Book Section/s

Dundon T and van den Broek D 2012 'Incorporating Institutionalism: Reconceptualising the Resistance and Misbehaviour Binaries' in Advances in Industrial and Labor Relations: Rethinking Misbehavior and Resistance in Organizations-Volume 19, ed. Alison Barnes and Lucy Taksa, Emerald Group Publishing Ltd, London, United Kingdom, pp. 141–59

4
Journal Article/s

Hall R and van den Broek D 2012 'Aestheticising retail workers: Orientations of aesthetic labour in Australian fashion retail', Economic and Industrial Democracy, vol.33:1, pp. 88-102 Link

van den Broek D and Dundon T 2012 '(Still) Up to No Good: Reconfiguring Worker Resistance and Misbehaviour in an Increasingly Unorganized World', Relations Industrielle/Industrial Relations, vol.67:1, pp. 97-121

Warhurst C, van den Broek D, Nickson D and Hall R 2012 'Great expectations: gender, looks and lookism at work', International Journal of Work, Organization and Emotion, vol.5:1, pp. 72-90 Link

5
Conference Paper/s

van den Broek D and Black P 2012 'What a Woman should Wear Coming out of Prison', The Cultural Studies Association of Australasia Conference, University of Sydney, Australia, 6th December 2012

Harvey WS, van den Broek D and Groutsis D 2012 'An introduction to intermediaries in the skilled migration labour market', 28th European Group for Organizational Studies EGOS Colloquium 2012 - "Design!?", Helsinki, Finland, 7th July 2012

van den Broek D, Groutsis D and Harvey WS 2012 'Crossing Borders: Gender, Migration and the Role of Intermediaries in Career Outcomes', Gender, Work and Organization: 7th International Interdisciplinary Conference, Keele, United Kingdom, 27th June 2012

2011

2
Book Section/s

Warhurst C, van den Broek D, Nickson D and Hall R 2011 'Heads, Hearts and now Bodies: Employee Looks and Lookism at work' in The Future of Employment Relations – New Paradigms, New Developments, ed. Adrian Wilkinson and Keith Townsend, Palgrave Macmillan, Basingstoke, United Kingdom, pp. 122-40

4
Journal Article/s

Barton R and van den Broek D 2011 'Agency and the deunionisation of managers in an Australian telecommunications company', Journal of Management & Organization, vol.17:2, pp. 210-25

van den Broek D and Keating E 2011 'Rights to a process for the masses or select privileges for the few?: Telework policy and labour market inequality in Australia', Policy Studies, vol.32:1, pp. 21-33

van den Broek D 2011 'Strapping, as well as numerate: Occupational identity, masculinity and the aesthetics of nineteenth-century banking', Business History, vol.53:3, pp. 289-301

5
Conference Paper/s

van den Broek D and Groutsis D 2011 'Redefining Citizenship and Nursing Careers Across Cultural & Temporal Borders', 7th International Critical Management Studies CMS7 2011 Conference, Naples, Italy, 13th July 2011

van den Broek D and Nyberg D 2011 'New Forms of (Work) Organization: the Transformation of Work In an Amoral and Lawless World', 7th International Critical Management Studies CMS7 2011 Conference, Naples, Italy, 13th July 2011

van den Broek D and Nyberg D 2011 'The Nurse Calling: Telenurses, Professional Identity and Bounded Careers', 7th International Critical Management Studies CMS7 2011 Conference, Naples, Italy, 13th July 2011

2010

4
Journal Article/s

Thompson P and van den Broek D 2010 'Managerial Control and Workplace Regimes: An Introduction', Work, Employment and Society, vol.24:3, pp. 1-12

van den Broek D 2010 'From Terranova to Terra Firma: A Critique of the Role of Free Labour and the Digital Economy', Economic and Labour Relations Review, vol.20:2, pp. 123-134

5
Conference Paper/s

Nyberg D and van den Broek D 2010 'In the Nexus of I.T. and Professionalism: Tele-nursing as Continuing, Revising and Changing a Profession', 26th European Group for Organizational Studies EGOS Colloquium 2010 - "Waves of Globalization: Repetition and difference in organizing over time and space", Lisbon, Portugal, 3rd July 2010

van den Broek D and Dundon T 2010 '(Still) Up to no Good: Reconfiguring the boundaries of worker resistance and misbehaviour in an increasingly non-union world', 28th International Labour Process ILPC Conference 2010, New Brunswick, United States, 17th March 2010

2009

4
Journal Article/s

Cooper R, Ellem B, Briggs C and van den Broek D 2009 'Anti-unionism, Employer Strategy, and the Australian State,1996–2005', Labor Studies Journal (US), vol.34:3, pp. 339-62

Burton J and van den Broek D 2009 'Accountable and Countable: Information Management: Systems and the Bureaucratization of Social Work', British Journal of Social Work, vol.39:7, pp. 1326-42

Warhurst C, van den Broek D, Hall R and Nickson D 2009 'Lookism: The New Frontier of Employment Discrimination?', Journal of Industrial Relations, vol.51:1, pp. 131-36

2008

4
Journal Article/s

van den Broek D, Barnes A and Townsend K 2008 ''Teaming Up': Teams and Team Sharing in Call Centres', Journal of Industrial Relations, vol.50:2, pp. 257-69

van den Broek D 2008 ''Doing things right', or ‘doing the right things’? Call centre migrations and dimensions of knowledge', Work, Employment and Society, vol.22:4, pp. 601-613

5
Conference Paper/s

van den Broek D 2008 'Call Centre Migrations and Dimensions of Knowledge', 26th International Labour Process Conference, Dublin, Ireland, 20th March 2008

2007

2
Book Section/s

Keating E and van den Broek D 2007 'Roger Blanpain' in special issue on European Framework Agreements and Telework: Law and Practicem, A European and Comparative Study, Bulletin of Comparative Labour Relations, 62, Kluwer Law International BV, Netherlands, pp. 77-92

4
Journal Article/s

Cooper R, Briggs C, Ellem B and van den Broek D 2007 'The new Australian employer militancy', Perspectives on Work-Labour and Employment Relations Association:Summer 2007, pp. 31-41

5
Conference Paper/s

van den Broek D, Hall R, Warhurst C and Nickson D 2007 'Discriminating Tastes: Aesthetic Labour, ‘Lookism’ and the Law', 25th Annual Labour Process Conference, Amsterdam, Netherlands, 4th April 2007

2006

2
Book Section/s

Cutcher L and van den Broek D 2006 'Transactions in Time: Temporal Dimensions of Customer Service Work' in Rethinking work: Time, Space and Discourse, ed. M Hearn and G Michelson, Cambridge University Press, Melbourne, VIC, Australia, pp. 102-118

4
Journal Article/s

Cooper R, Briggs C, Ellem B and van den Broek D 2006 'Anti unionism in Australia', International Union Rights

van den Broek D 2006 'Book Review: Australian Social Attitudes: The First Report by S Wilson, G Meagher, R Gibson, D Denemark and M Western', Labour and Industry, vol.16:3, pp. 152-154

5
Conference Paper/s

van den Broek D and Ganguly Scrase G 2006 'Labour and social transformation', Asia Reconstructed: from critiques of development to postcolonial studies - 16th Biennial Conference of the Asia Studies Association of Australia, Wollongong, NSW, Australia, 1st - 30th June 2006

6
Conference Proceeding/s

Townsend K, Barnes A and van den Broek D 2006 'Teaming up: Teams and resistance in call centres', Socially Responsive, Socially responsible approaches to employment and work- Monash University Melbourne & Kings College London, Prato, Italy, 1st January 2006-31st December 2006

van den Broek D 2006 'Information management systems and human service work', Social Change in the 21st Century, Queensland University of Technology, Brisbane, Australia, 1st January 2006-31st December 2006

van den Broek D 2006 'Placing Community Partnerships: Mentoring in Millers Point', Governments and Communities in Partnership: From Theory to Practice, Centre for Public Policy University of Melbourne, Melbourne, VIC, Australia, 27th September 2006

2005

4
Journal Article/s

van den Broek D and Barton R 2005 'Managing Cultural Change in a Rationalised Telephone Company: A Case of ‘living the value set’ or just ‘letting them go’', Labour and Industry, vol.16:2, pp. 81-96

5
Conference Paper/s

Ganguly Scrase G and van den Broek D 2005 'Globalisation, liberalisation and transformation of women’s work in India', The Australian Sociology Association (TASA) Conference, Hobart, TAS, Australia, 8th December 2005

6
Conference Proceeding/s

van den Broek D 2005 'Time may Change Me but I can(t) Change Time: Temporal Trade Offs in Call Centre Offshoring', 23rd International Labour Process Conference (ILPC), Glasgow, United Kingdom, 23rd March 2005 Link

Cutcher L and van den Broek D 2005 'Serving time: The temporal dimensions of front-line service work', 19th Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ) Conference, Sydney, NSW, Australia, 11th February 2005 Link

2004

2
Book Section/s

Thompson P, Callaghan G and van den Broek D 2004 'Recruitment, skills and normative control' in Human Resource Management and Call Centres, ed. Deery & Kinnie, Palgrave, London, Australia

van den Broek D 2004 'Call to Arms?: Call Centre Organising in Australian Telecommunications Call Centres' in Human Resource Management and Call Centres, ed. Deery & Kinnie, Palgrave, London, United Kingdom

4
Journal Article/s

van den Broek D 2004 'We Have the Values: Customers, Control and Corporate Ideology in Call Centre Operations', New Technology, Work and Employment, vol.19:1, pp. 2-13 Link

van den Broek D 2004 'Teams without teamwork? Explaining the call centre paradox', Economic & Industrial Democracy, vol.25:2, pp. 197-218 Link

van den Broek D 2004 'Globalising Call Centre Capital: Gender, Culture and Worker Identity', Labour & Industry: A journal of the social and economic relations of work, vol.14:3, pp. 59-76

van den Broek D, Callaghan G and Thompson P 2004 'Call Centres: Exploring the Team Paradox', Economic and Industrial Democracy (SAGE) London, Thousand Oaks and New Delhi, vol.25:2, pp. 191-212

5
Conference Paper/s

van den Broek D and Barton R 2004 ''Corporate Change in Telstra', Taking Care of business?', Historical perspectives of management practice in the 20th Century, Sydney, NSW, Australia, 1st - 30th November 2004

van den Broek D 2004 'Doing gender": Outsourced Indian Call Centres and Female Identity', Work, Employment and Society Conference, Manchester, United Kingdom, 1st - 30th September 2004

6
Conference Proceeding/s

Allan C and van den Broek D 2004 'The Work Context and Approaches to Teaching in Industrial Relations', Celebrating Excellence:Proceedings of the 18th AIRAANZ Conference, Noosa, QLD, Australia, 6th February 2004

2003

2
Book Section/s

Thompson P, Callaghan G and van den Broek D 2003 'Keeping up appearances: Recruitment, skills and normative control in call centres' in Call centres and human resource management: a cross-national perspective, ed. S Deery and N Kinnie, Palgrave, London, United Kingdom, pp. 129-151

van den Broek D 2003 'Call to arms? Collective and individual responses to call centre labour management' in Call centres and human resource management: a cross-national perspective, ed. S Deery and N Kinnie, Palgrave, London, United Kingdom, pp. 267-283

4
Journal Article/s

van den Broek D 2003 'Recruitment Strategies and Union Exclusion in Two Australian Call Centres', Relations Industrielles/Industrial Relations, vol.58:3

van den Broek D 2003 'Surveillance, privacy and work intensification with call centres', Work Site Link

van den Broek D 2003 'Selling Human Services: Public Sector Rationalisation and the Call Centre Labour Process', Australian Bulletin of Labour Studies, vol.29:3, pp. 236-252

5
Conference Paper/s

van den Broek D 2003 'Location, Location, Location: Some implications of the global trends in call centre relocation', Call Centre Research Conference, Newcastle, NSW, Australia, 7th November 2003

6
Conference Proceeding/s

van den Broek D 2003 'Unfazed by the Gaze: Surveillance, Privacy and Work Intensification within Call Centre Operations', Democracy in a Knowledge Economy, Academy of Management, Seattle, United States, 1st - 31st August 2003

van den Broek D 2003 'Selling Human Services: Public Sector Call Centres & Managerialism', 17th Association of Industrial Relations Academics of Australia and New Zealand Conference (AIRAANZ), Melbourne, VIC, Australia, 8th February 2003 Link

2002

4
Journal Article/s

van den Broek D 2002 'Monitoring and Surveillance in Call Centres: Some Responses from Australian Workers', Labour & Industry, vol.12:3 May

van den Broek D 2002 'Employer associations and industrial relations change, book review of Employer associations and industrial relations change, by P. Sheldon and L. Thornthwaite (eds.)', Labour History, vol.82:174-175

5
Conference Paper/s

van den Broek D, Callaghan G and Thompson P 2002 'Call centres: Exploring the Team Paradox', 6th International Workshop on Teamworking, Malmo, Sweden, 1st January 2002-31st December 2002

2001

4
Journal Article/s

van den Broek D 2001 'Workplaces fit for citizens? Workplace democracy and the future of the labour movement: a conference to mark the centenary of Dr. Lloyd Ross, labor intellectual and trade unionist, 1901-1987 book review of Workplaces fit for citizens? workplace democracy and the future of the labour movement: a conference to mark the centenary of Dr Lloyd Ross, labor intellectual and trade unionist, 1901-1987, Conference, Friday 1st June 2001', Labour History, vol.81, pp. 202-204

6
Conference Proceeding/s

van den Broek D 2001 'Cyber Spanners or Sitting Ducks?:Responses to Labour Management in Australian Telecommunications', Confernce Proceedings-Call Centres and Beyond: The HRM Implications, London, United Kingdom, 1st - 30th November 2001

2000

6
Conference Proceeding/s

van den Broek D 2000 'Ringing in Resistance: Monitoring and Surveillance of Australian Call Centre Operators', 8th International Employment Relations Association Conference, Singapore, 8th July 2000

1997

4
Journal Article/s

van den Broek D 1997 'Human Resource Management, Cultural Control and Union Avoidance: An Australian Case Study', Journal of Industrial Relations, vol.3:3, pp. 332-348

van den Broek D 1997 'BOOK REVIEW OF Willing slaves: British Workers Under Human Resource Management by A. Scott (Cambridge University Press, 1994)', Journal of Industrial Relations, vol.39:2, pp. 290-293

6
Conference Proceeding/s

van den Broek D 1997 'The Culture of Commitment and Union Avoidance in an Australian Firm', Current Research in Industrial Relations, Proceedings of the 11th AIRAANZ Conference, Brisbane, QLD, Australia, 1st February 1997

1996

4
Journal Article/s

van den Broek D 1996 'Partners in Protest: The Case of the 1929 Timber Workers Strike', Labour & Industry, vol.7:2, pp. 145-163

van den Broek D 1996 'BOOK REVIEW of Enterprise without unions: Industrial relations in the non union firm', Journal of Industrial Relations, vol.38:3, pp. 488-489

1995

4
Journal Article/s

van den Broek D 1995 'Glebe's response to the 1929 timber strike', Leichardt Historical Journal, vol.19:March, pp. 3-8

10
Report/s

van den Broek D 1995 'The 1929 timber workers strike: The role of community and gender', University of New South Wales, School of Industrial Relations and Organisational Behaviour, Working Paper Series, No. 104

Research Expertise

  • Global Careers
  • Career transitions, gender and technology
  • Knowledge management & skill formation in Services
  • Aesthetics and Service Work

Recent Units Taught