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Helena Nguyen

Helena Nguyen


Senior Lecturer

Rm 4175
H70 - Abercrombie Building
The University of Sydney
NSW 2006 Australia

Telephone +61 2 9036 5304
helena.nguyen@sydney.edu.au

Bio

Helena Nguyen  is a Senior Lecturer in Work and Organisational Studies and co-director  of the Body, Heart and Mind in Business Research Group at the University of Sydney Business School. She received her PhD and Masters of Organisational Psychology from School of Psychology, University of New South Wales. Helena's research is multidisciplinary and her interests include the role of emotions and cognition at work, human performance, work engagement and well-being.

Helena is a registered NSW Psychologist and a member of the Academy of Management, Society of Industrial Organizational Psychologists and the Australian and New Zealand Academy of Management.

Research Interests

Helena’s research interests focuses on understanding how emotional and cognitive processes interact to influence employees’ well-being and performance at work. In unravelling the complexities and dynamics of emotional and psychosocial processes at work, Helena’s research takes a multi-disciplinary approach, integrating research from the fields of psychology, management and organisational behaviour to better understand how individuals and groups think, feel and behave at work. Although the importance of cognitive, emotional, physiological, and social antecedents of organisational behaviour is widely recognized, research in management has yet to interlink these components in the work setting. Helena’s research aims to advance knowledge in this area by adopting a multimethod and multilevel approach. Helena’s research has been published in journals such as the Academy of Management Journal, Journal of Management, British Journal of Management, Applied Cognitive Psychology and Psychology & Marketing. Helena is passionate about doing applied, engaged research and works closely with organisations to help solve important practical questions and to advance theory and knowledge on how to maximise employee performance, health and well-being at work. For example, Helena has been able to build on a decade-long history of successful collaboration with NSW hospitals and have established research partnerships with 15 hospitals across 3 local health districts. She has also been successful at attracting Category 1 and 2 funding such as ARC Linkage, Discovery and Templeton Grants. Helena received the 2015 Early Career Researcher award in 2015 and the 2016 Research Engagement Award.

2017

4
Journal Article/s

Nguyen H, Johnson A, Collins C and Parker S 2017 'Confidence Matters: Self-efficacy Moderates the Credit that Supervisors Give to Adaptive and Proactive Role Behaviours', British Journal of Management, vol.28:2, pp. 315-30 [Link]

Johnson A, Nguyen H, Parker SK, Groth M, Coote S, Perry L and Way B 2017 '“That was a good shift”: interprofessional collaboration and junior doctors’ learning and development on overtime shifts', Journal of Health Organization and Management, vol.31:4, pp. 471-86 [Link]

Petrie K, Joyce S, Tan L, Henderson M, Johnson A, Nguyen H, Modini M, Groth M, Glozier N and Harvey SB 2017 Forthcoming 'A framework to create more mentally healthy workplaces: A viewpoint', Australian & New Zealand Journal of Psychiatry

5
Conference Paper/s

Volk S, Nguyen H, Johnson A, Ashkanasy N, Wang M, Bednall T, Parker S and King J 2017 'Bringing physiology back into IO Psychology (Awarded Best Paper)', 12th Industrial and Organisational Psychology Conference, Sydney, Australia, 15th July 2017

Johnson A, Nguyen H, Groth M and White L 2017 'Workplace Aggression and Organisational Effectiveness: The Mediating Role of Employee Engagement', 12th Industrial and Organisational Psychology Conference, Sydney, Australia, 15th July 2017

Johnson A, Nguyen H, Groth M and Minbashian A 2017 'Confidence matters: The effects of self-efficacy for emotion regulation strategies on their continued use over time', 32nd Annual Conference of the Society for Industrial and Organizational Psychology, Orlando, United States, 29th April 2017

Nguyen H, Johnson A and Groth M 2017 'Dynamic Effects of Emotional Suppression on Resources and Social Support Seeking Behavior', 32nd Annual Conference of the Society for Industrial and Organizational Psychology, Orlando, United States, 29th April 2017

2016

4
Journal Article/s

Nguyen H, Groth M and Johnson A 2016 'When the Going Gets Tough, the Tough Keep Working: Impact of Emotional Labor on Absenteeism', Journal of Management, vol.42:3, pp. 615-43 [Link]

Johnson A, Nguyen H, Groth M, Wang K and Ng J 2016 'Time to change: a review of organisational culture change in health care organisations', Journal of Organizational Effectiveness: People and Performance, vol.3:3, pp. 265-88 [Link]

5
Conference Paper/s

Johnson A, Nguyen H, Parker SK, Groth M, Coote S, Perry L and Way B 2016 '“That was a good shift”: Interdisciplinary Collaboration and Junior Doctors’ experience on overtime', 76th Annual Meeting of the Academy of Management, Anaheim, United States, 9th August 2016

Wang K, Goodwin RE, Johnson A, Nguyen H and Groth M 2016 'Demanding resources: Investigating non-linear and interactive effects of skill utilization and job demands on unpaid sick leave', European Academy of Management Conference, Paris, France, 4th June 2016

Welp A, Johnson A, Nguyen H, Murray S, Yu N and Perry L 2016 'Enhancing teamwork and quality of care through personal professional development activities – the mediating role of reflective thinking', 12th European Academy of Occupational Health Psychology (EAOHP), Athens, Greece, 13th April 2016

Nguyen H, Groth M and Johnson A 2016 'Effects of Shared Positive and Negative Display Rules on Employee Turnover', 2nd HR Division of the Academy of Management International Conference, Sydney, Australia, 22nd February 2016

2015

4
Journal Article/s

Nguyen H and Williamson A 2015 'When Practice Does Not Make Perfect: Effects of Strategic Cognitive Processes on Errors During Skill Development', Applied Cognitive Psychology, vol.29:2, pp. 299-308 [Link]

Blewitt L, Wang K, Nguyen H, Johnson A, Pidial K and Yu N 2015 'Mindfulness: Creating the Space for Compassionate Care', Industrial and Organizational Psychology: Perspectives on Science and Practice, vol.8:4, pp. 706-10 [Link]

5
Conference Paper/s

Johnson A, Nguyen H, Groth M, Crisp J and White L 2015 'Reaping the Rewards of Cross-functional Teams: Why Processes make a difference to Team Performance', 75th Annual Meeting of the Academy of Management, Vancouver, Canada, 11th August 2015

Johnson A, Nguyen H and Groth M 2015 'Effects of Display Rules and Motivation in Predicting Employee Absenteeism and Organizational Citizenship Behavior', 11th Industrial and Organisational Psychology Conference of the Australian Psychological Society APS, Melbourne, Australia, 4th July 2015

Nguyen H, Johnson A, Parker SK, Cangiano F and Collins C 2015 'Experimental Study of Social Support and Negative Affect on Performance and Resources', 11th Industrial and Organisational Psychology Conference of the Australian Psychological Society APS, Melbourne, Australia, 4th July 2015

Chan D, Powell A, Johnson A, Nguyen H, Jaaniste T, Champion D and Wood J 2015 'Post-discharge pain outcomes, child-related risk factors, and parent-related risk factors following paediatric short-stay appendicectomy and tonsillectomy: a prospective observational study', 40th Annual Scientific Meeting for the New Zealand Pain Society, Auckland, New Zealand, 29th March 2015

2014

4
Journal Article/s

Nguyen H, Groth M, Walsh G and Hennig-Thurau T 2014 'The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation', Psychology and Marketing, vol.31:12, pp. 1096-109 [Link]

5
Conference Paper/s

Williamson A and Nguyen H 2014 'Understanding why people make errors in skilled behavior', 11th International Symposium of the Australian Aviation Psychology Association, Melbourne, Australia, 13th November 2014

Nguyen H, Groth M and Frenkel SJ 2014 'A multilevel investigation of emotion regulation and self-determination', Symposium presentation at the 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

Johnson A, Yu N, Nguyen H and Groth M 2014 'Changing Emotional Labor Strategies to Enhance Proactivity and Innovation', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

Wang K, Goodwin RE, Johnson A, Nguyen H and Groth M 2014 'Demanding resources: The curvilinear and interactive effects of skill utilization', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

10
Report/s

Ng J, Johnson A, Nguyen H and Groth M 2014 'Workplace Culture Improvements: A Review of the Literature', Workforce Planning and Development Branch of the NSW Ministry of Health [Link]

Harvey SB, Joyce S, Tan L, Johnson A, Nguyen H, Modino M and Groth M 2014 'Developing a mentally healthy workplace: A review of the literature', National Mental Health Commission and the Mentally Healthy Workplace Alliance

2013

4
Journal Article/s

Parker SK, Johnson A, Collins C and Nguyen H 2013 'Making the Most of Structural Support: Moderating Influence of Employees’ Clarity and Negative Affect', Academy of Management Journal, vol.56:3, pp. 867-92

5
Conference Paper/s

Johnson A, Nguyen H, Groth M, Bove A, Crisp J and White L 2013 'Effect of Violence in Organizations on Organizational Effectiveness: The role of Engagement', 73rd Annual Meeting of the Academy of Management, Orlando, United States, 13th August 2013

2012

5
Conference Paper/s

Nguyen H, Groth M and Johnson A 2012 'An investigation of the effects of individual- and unit-level display rules on work outcomes', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012

Johnson A, Parker SK and Nguyen H 2012 'Helping others or helping yourself: The differential effects of motives on role outcomes enhanced by team affective climate', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012

Nguyen H and Groth M 2012 'Lights! Camera! Action!: The effects of service scripts on customer citizenship behavior', Symposium presentation at the 27th annual meeting of the Society for Industrial and Organizational Psychology, San Diego, United States, 26th April 2012

2011

4
Journal Article/s

Johnson A, Nguyen H, Groth M and Parker SK 2011 'Learning and development: Promoting nurses’ performance and work attitudes', Journal of Advanced Nursing, vol.67:3, pp. 609-20

5
Conference Paper/s

Parker SK, Johnson A, Bindl U, Nguyen H and Groth M 2011 'Silence speaks volumes: The differential effects of silence motives on work outcomes over time', 71st Annual Meeting of the Academy of Management, San Antonio, United States, 16th August 2011

Nguyen H, Johnson A and Groth M 2011 'In Sickness and in Health: The Moderating Role of Personal Control on the Strain of Emotion Regulation', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011

Johnson A, Nguyen H, Groth M, Crisp J and White L 2011 'Leadership Matters: Getting the Process Right in Health Care Teams', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011

2010

5
Conference Paper/s

Nguyen H and Williamson AM 2010 'The role of distraction as a major source of pilot checklist errors', 9th International Symposium of the Australian Aviation Psychology Association, Sydney, Australia, 22nd April 2010

2009

5
Conference Paper/s

Nguyen H and Williamson AM 2009 'Pilots thrown off track: The effect of distraction on pilot checklist errors', Human Factors and Ergonomics Society Europe Chapter Annual Meeting, Linkoping, Sweden, 16th October 2009

Groth M, Nguyen H, Johnson A and Goodwin RE 2009 'Patient Care with a Smile: The Role of Emotional Labour in Delivering Quality Patient Care', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

Nguyen H, Groth M, Johnson A and Goodwin RE 2009 'The Cost of Faking: The Effects of Emotional Labour on Nurses' Sick Leave and Turnover Behaviour', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

2008

5
Conference Paper/s

Nguyen H and Williamson AM 2008 'The effects of distraction on errors during skilled performance', 35th Australasian Experimental Psychology Conference, Perth, Australia, 30th March 2008

6
Conference Proceeding/s

Nguyen H and Williamson AM 2008 'Speed and accuracy: A complex interplay in skill development', Proceedings of the 52nd Annual Meeting of the Human Factors and Ergonomics Society, New York, United States, 26th September 2008

Recent Units Taught

  • WORK2218 Managing Organisational Behaviour

    2017: S1,
    2016: S2,
    2015: S1,

  • WORK6017 Human Resource Strategies

    2017: S1,
    2016: S2,
    2015: S1, S2,

Newsroom articles

  • Burn-out factor for caring staff 05 Sep 2015

    Adelaide Advertiser

    The Adelaide Advertiser quoted Dr Helena Nguyen about a type of workplace stress known as emotional labour and the toll it takes on employees.

  • Care staff burning out 29 Aug 2015

    The Daily Telegraph

    The Daily Telegraph quoted Dr Helena Nguyen in the Daily Telegraph about a form of workplace stress known as emotional labour.

  • What's the latest workplace stress? 24 Aug 2015

    Sydney Morning Herald and The Age

    The Sydney Morning Herald and The Age reported Dr Anya Johnson and Helena Nguyen have conducted research on a form of workplace stress called emotional labour and its impact on employees.

See all Newsroom items for Helena Nguyen

Videos

Anya Johnson and Helena Nguyen propose new strategies for helping workers in high stress jobs handle the emotional cost of managing their feelings and organisational expectations at work.

3:05 mins Play video Download video (YouTube - Mb) Watch on YouTube


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