Find us on Facebook Find us on LinkedIn Follow us on Twitter Subscribe to our YouTube channel

Helena Nguyen

Helena Nguyen


Lecturer

Rm 306
H03 - Institute Building
The University of Sydney
NSW 2006 Australia

Telephone +61 2 9036 5304
helena.nguyen@sydney.edu.au

Bio

Helena Nguyen is a Lecturer in Work and Organisational Studies at the University of Sydney Business School. She received her PhD and Masters of Organisational Psychology from School of Psychology, University of New South Wales. Helena's research is multidisciplinary and her interests include the role of emotions and cognition at work, human performance, work engagement and well-being.

Helena is a registered NSW Psychologist and a member of the Academy of Management, Society of Industrial Organizational Psychologists and the Australian and New Zealand Academy of Management.

Newsroom articles

  • Care staff burning out 29 Aug 2015

    The Daily Telegraph

    The Daily Telegraph quoted Dr Helena Nguyen in the Daily Telegraph about a form of workplace stress known as emotional labour.

  • What's the latest workplace stress? 24 Aug 2015

    Sydney Morning Herald and The Age

    The Sydney Morning Herald and The Age reported Dr Anya Johnson and Helena Nguyen have conducted research on a form of workplace stress called emotional labour and its impact on employees.

See all Newsroom items for Helena Nguyen

Publications

2015

4
Journal Article/s

Nguyen H and Williamson A 2015 'When Practice Does Not Make Perfect: Effects of Strategic Cognitive Processes on Errors During Skill Development', Applied Cognitive Psychology, vol.29:2, pp. 299-308 Link

Nguyen H, Groth M and Johnson A 2015 'When the Going Gets Tough, the Tough Keep Working: Impact of Emotional Labor on Absenteeism', Journal of Management Link

5
Conference Paper/s

Johnson A, Nguyen H, Groth M, Crisp J and White L 2015 'Reaping the Rewards of Cross-functional Teams: Why Processes make a difference to Team Performance', 75th Annual Meeting of the Academy of Management, Vancouver, Canada, 11th August 2015

Johnson A, Nguyen H and Groth M 2015 'Effects of Display Rules and Motivation in Predicting Employee Absenteeism and Organizational Citizenship Behavior', 11th Industrial and Organisational Psychology Conference of the Australian Psychological Society APS, Melbourne, Australia, 4th July 2015

Nguyen H, Johnson A, Parker SK, Cangiano F and Collins C 2015 'Experimental Study of Social Support and Negative Affect on Performance and Resources', 11th Industrial and Organisational Psychology Conference of the Australian Psychological Society APS, Melbourne, Australia, 4th July 2015

Chan D, Powell A, Johnson A, Nguyen H, Jaaniste T, Champion D and Wood J 2015 'Post-discharge pain outcomes, child-related risk factors, and parent-related risk factors following paediatric short-stay appendicectomy and tonsillectomy: a prospective observational study', 40th Annual Scientific Meeting for the New Zealand Pain Society, Auckland, New Zealand, 29th March 2015

2014

4
Journal Article/s

Nguyen H, Groth M, Walsh G and Hennig-Thurau T 2014 'The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation', Psychology and Marketing, vol.31:12, pp. 1096-109 Link

5
Conference Paper/s

Johnson A, Yu N, Nguyen H and Groth M 2014 'Changing Emotional Labor Strategies to Enhance Proactivity and Innovation', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

Wang KL, Goodwin RE, Johnson A, Nguyen H and Groth M 2014 'Demanding resources: The curvilinear and interactive effects of skill utilization', Poster presentation at the 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

2013

4
Journal Article/s

Parker SK, Johnson A, Collins C and Nguyen H 2013 'Making the Most of Structural Support: Moderating Influence of Employees’ Clarity and Negative Affect', Academy of Management Journal, vol.56:3, pp. 867-92

5
Conference Paper/s

Johnson A, Nguyen H, Groth M, Bove A, Crisp J and White L 2013 'Effect of Violence in Organizations on Organizational Effectiveness: The role of Engagement', 73rd Annual Meeting of the Academy of Management, Orlando, United States, 13th August 2013

2012

5
Conference Paper/s

Nguyen H, Groth M and Johnson A 2012 'An investigation of the effects of individual- and unit-level display rules on work outcomes', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012

Johnson A, Parker SK and Nguyen H 2012 'Helping others or helping yourself: The differential effects of motives on role outcomes enhanced by team affective climate', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012

Nguyen H and Groth M 2012 'Lights! Camera! Action!: The effects of service scripts on customer citizenship behavior', Symposium presentation at the 27th annual meeting of the Society for Industrial and Organizational Psychology, San Diego, United States, 26th April 2012

2011

4
Journal Article/s

Johnson A, Nguyen H, Groth M and Parker SK 2011 'Learning and development: Promoting nurses’ performance and work attitudes', Journal of Advanced Nursing, vol.67:3, pp. 609-20

5
Conference Paper/s

Parker SK, Johnson A, Bindl U, Nguyen H and Groth M 2011 'Silence speaks volumes: The differential effects of silence motives on work outcomes over time', 71st Annual Meeting of the Academy of Management, San Antonio, United States, 16th August 2011

Nguyen H, Johnson A and Groth M 2011 'In Sickness and in Health: The Moderating Role of Personal Control on the Strain of Emotion Regulation', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011

Johnson A, Nguyen H, Groth M, Crisp J and White L 2011 'Leadership Matters: Getting the Process Right in Health Care Teams', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011

2010

5
Conference Paper/s

Nguyen H and Williamson AM 2010 'The role of distraction as a major source of pilot checklist errors', 9th International Symposium of the Australian Aviation Psychology Association, Sydney, Australia, 22nd April 2010

2009

5
Conference Paper/s

Nguyen H and Williamson AM 2009 'Pilots thrown off track: The effect of distraction on pilot checklist errors', Human Factors and Ergonomics Society Europe Chapter Annual Meeting, Linkoping, Sweden, 16th October 2009

Groth M, Nguyen H, Johnson A and Goodwin RE 2009 'Patient Care with a Smile: The Role of Emotional Labour in Delivering Quality Patient Care', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

Nguyen H, Groth M, Johnson A and Goodwin RE 2009 'The Cost of Faking: The Effects of Emotional Labour on Nurses' Sick Leave and Turnover Behaviour', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

2008

5
Conference Paper/s

Nguyen H and Williamson AM 2008 'The effects of distraction on errors during skilled performance', 35th Australasian Experimental Psychology Conference, Perth, Australia, 30th March 2008

6
Conference Proceeding/s

Nguyen H and Williamson AM 2008 'Speed and accuracy: A complex interplay in skill development', Proceedings of the 52nd Annual Meeting of the Human Factors and Ergonomics Society, New York, United States, 26th September 2008

Research Grants

2015-2017

Compassion at the Heart of Health Care at Sydney Local Health District

This project will investigate nurse / midwife practice of compassionate patient-centred care throughout the Sydney Local Health District. Specifically we will identify the individual- and team-level factors that facilitate and enable nurses / midwives to engage in compassionate care and that encourage compassion and well-being at work more generally? This longitudinal, multilevel project will also evaluate specific interventions designed to enhance compassion in the workplace.

Research Agreement

2010-2012

It's only human: Understanding why errors occur in skilled behaviour

There is evidence that error plays a major role in the causes of workplace injury and errors in skilled behaviour are the most common type of error leading to occupational accidents. It is likely that skill based error is also important in causing fatal and severe injury in other settings. If we want to reduce or prevent injury, tackling the causes of error, and especially skill based error, must be a prime target. By reducing skill based error in the workplace, current estimates suggest that loss of life would be reduced by about 200 cases per year and annual direct and indirect costs to the community by $484 million. Similar benefits are likely to emanate from reducing skill based error in other settings.

ARC Discovery Project

2009-2012

The Heart of Health Care: Advancing Emotional Well being, Engagement and Performance in Hospitals

This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in developing more effective models of quality care. In addition this research will enable health are professionals to build holistic, adaptable and multidisciplinary approaches to patient care in order to ensure a sustainable health care system for the future.

ARC Linkage Project

See all Business School Grants

Videos

Anya Johnson and Helena Nguyen propose new strategies for helping workers in high stress jobs handle the emotional cost of managing their feelings and organisational expectations at work.

3:05 Play video Download video (YouTube - Mb) Watch on YouTube


See all Business School Videos