H03 - Institute Building
The University of Sydney
NSW 2006 Australia
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Helena Nguyen is a Lecturer in Work and Organisational Studies at the University of Sydney Business School. She received her PhD and Masters of Organisational Psychology from School of Psychology, University of New South Wales. Helena's research is multidisciplinary and her interests include the role of emotions and cognition at work, human performance, work engagement and well-being.
Helena is a registered NSW Psychologist and a member of the Academy of Management, Society of Industrial Organizational Psychologists and the Australian and New Zealand Academy of Management.
Nguyen H and Williamson A 2015 Forthcoming 'Practice doesn’t make perfect: Effects of strategic cognitive processes on errors during skill development', Applied Cognitive Psychology
Nguyen H, Groth M and Johnson A 2015 Forthcoming 'When the Going Gets Tough, the Tough Keep Working: Impact of Emotional Labor on Absenteeism', Journal of Management
Nguyen H, Groth M, Walsh G and Hennig-Thurau T 2014 'The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation', Psychology and Marketing, vol.31:12, pp. 1096-109
Parker SK, Johnson A, Collins C and Nguyen H 2013 'Making the Most of Structural Support: Moderating Influence of Employees’ Clarity and Negative Affect', Academy of Management Journal, vol.56:3, pp. 867-92
Johnson A, Nguyen H, Groth M, Bove A, Crisp J and White L 2013 'Effect of Violence in Organizations on Organizational Effectiveness: The role of Engagement', 73rd Annual Meeting of the Academy of Management, Orlando, United States, 13th August 2013
Nguyen H, Groth M and Johnson A 2012 'An investigation of the effects of individual- and unit-level display rules on work outcomes', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012
Johnson A, Parker SK and Nguyen H 2012 'Helping others or helping yourself: The differential effects of motives on role outcomes enhanced by team affective climate', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012
Nguyen H and Groth M 2012 'Lights! Camera! Action!: The effects of service scripts on customer citizenship behavior', Symposium presentation at the 27th annual meeting of the Society for Industrial and Organizational Psychology, San Diego, United States, 26th April 2012
Johnson A, Nguyen H, Groth M and Parker SK 2011 'Learning and development: Promoting nurses’ performance and work attitudes', Journal of Advanced Nursing, vol.67:3, pp. 609-20
Parker SK, Johnson A, Bindl U, Nguyen H and Groth M 2011 'Silence speaks volumes: The differential effects of silence motives on work outcomes over time', 71st Annual Meeting of the Academy of Management, San Antonio, United States, 16th August 2011
Nguyen H, Johnson A and Groth M 2011 'In Sickness and in Health: The Moderating Role of Personal Control on the Strain of Emotion Regulation', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011
Johnson A, Nguyen H, Groth M, Crisp J and White L 2011 'Leadership Matters: Getting the Process Right in Health Care Teams', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011
Nguyen H and Williamson AM 2010 'The role of distraction as a major source of pilot checklist errors', 9th International Symposium of the Australian Aviation Psychology Association, Sydney, Australia, 22nd April 2010
Nguyen H and Williamson AM 2009 'Pilots thrown off track: The effect of distraction on pilot checklist errors', Human Factors and Ergonomics Society Europe Chapter Annual Meeting, Linkoping, Sweden, 16th October 2009
Groth M, Nguyen H, Johnson A and Goodwin RE 2009 'Patient Care with a Smile: The Role of Emotional Labour in Delivering Quality Patient Care', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009
Nguyen H, Groth M, Johnson A and Goodwin RE 2009 'The Cost of Faking: The Effects of Emotional Labour on Nurses' Sick Leave and Turnover Behaviour', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009
Nguyen H and Williamson AM 2008 'The effects of distraction on errors during skilled performance', 35th Australasian Experimental Psychology Conference, Perth, Australia, 30th March 2008
Nguyen H and Williamson AM 2008 'Speed and accuracy: A complex interplay in skill development', Proceedings of the 52nd Annual Meeting of the Human Factors and Ergonomics Society, New York, United States, 26th September 2008
There is evidence that error plays a major role in the causes of workplace injury and errors in skilled behaviour are the most common type of error leading to occupational accidents. It is likely that skill based error is also important in causing fatal and severe injury in other settings. If we want to reduce or prevent injury, tackling the causes of error, and especially skill based error, must be a prime target. By reducing skill based error in the workplace, current estimates suggest that loss of life would be reduced by about 200 cases per year and annual direct and indirect costs to the community by $484 million. Similar benefits are likely to emanate from reducing skill based error in other settings.
ARC Discovery Project
This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in developing more effective models of quality care. In addition this research will enable health are professionals to build holistic, adaptable and multidisciplinary approaches to patient care in order to ensure a sustainable health care system for the future.
ARC Linkage Project