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Helena Nguyen

Helena Nguyen


Lecturer

Rm 4175
H70 - Abercrombie Building
The University of Sydney
NSW 2006 Australia

Telephone +61 2 9036 5304
helena.nguyen@sydney.edu.au

Bio

Helena Nguyen is a Lecturer in Work and Organisational Studies at the University of Sydney Business School. She received her PhD and Masters of Organisational Psychology from School of Psychology, University of New South Wales. Helena's research is multidisciplinary and her interests include the role of emotions and cognition at work, human performance, work engagement and well-being.

Helena is a registered NSW Psychologist and a member of the Academy of Management, Society of Industrial Organizational Psychologists and the Australian and New Zealand Academy of Management.

Newsroom articles

  • Burn-out factor for caring staff 05 Sep 2015

    Adelaide Advertiser

    The Adelaide Advertiser quoted Dr Helena Nguyen about a type of workplace stress known as emotional labour and the toll it takes on employees.

  • Care staff burning out 29 Aug 2015

    The Daily Telegraph

    The Daily Telegraph quoted Dr Helena Nguyen in the Daily Telegraph about a form of workplace stress known as emotional labour.

  • What's the latest workplace stress? 24 Aug 2015

    Sydney Morning Herald and The Age

    The Sydney Morning Herald and The Age reported Dr Anya Johnson and Helena Nguyen have conducted research on a form of workplace stress called emotional labour and its impact on employees.

See all Newsroom items for Helena Nguyen

Publications

2016

4
Journal Article/s

Nguyen H, Groth M and Johnson A 2016 'When the Going Gets Tough, the Tough Keep Working: Impact of Emotional Labor on Absenteeism', Journal of Management, vol.42:3, pp. 615-43 Link

Nguyen H, Johnson A, Collins C and Parker S 2016 Forthcoming 'Confidence matters: Self-efficacy moderates the credit that supervisors give to adaptive and proactive role behaviours', British Journal of Management

2015

4
Journal Article/s

Nguyen H and Williamson A 2015 'When Practice Does Not Make Perfect: Effects of Strategic Cognitive Processes on Errors During Skill Development', Applied Cognitive Psychology, vol.29:2, pp. 299-308 Link

Blewitt L, Wang K, Nguyen H, Johnson A, Pidial K and Yu N 2015 'Mindfulness: Creating the Space for Compassionate Care', Industrial and Organizational Psychology: Perspectives on Science and Practice, vol.8:4, pp. 706-10 Link

5
Conference Paper/s

Johnson A, Nguyen H, Groth M, Crisp J and White L 2015 'Reaping the Rewards of Cross-functional Teams: Why Processes make a difference to Team Performance', 75th Annual Meeting of the Academy of Management, Vancouver, Canada, 11th August 2015

Johnson A, Nguyen H and Groth M 2015 'Effects of Display Rules and Motivation in Predicting Employee Absenteeism and Organizational Citizenship Behavior', 11th Industrial and Organisational Psychology Conference of the Australian Psychological Society APS, Melbourne, Australia, 4th July 2015

Nguyen H, Johnson A, Parker SK, Cangiano F and Collins C 2015 'Experimental Study of Social Support and Negative Affect on Performance and Resources', 11th Industrial and Organisational Psychology Conference of the Australian Psychological Society APS, Melbourne, Australia, 4th July 2015

Chan D, Powell A, Johnson A, Nguyen H, Jaaniste T, Champion D and Wood J 2015 'Post-discharge pain outcomes, child-related risk factors, and parent-related risk factors following paediatric short-stay appendicectomy and tonsillectomy: a prospective observational study', 40th Annual Scientific Meeting for the New Zealand Pain Society, Auckland, New Zealand, 29th March 2015

2014

4
Journal Article/s

Nguyen H, Groth M, Walsh G and Hennig-Thurau T 2014 'The Impact of Service Scripts on Customer Citizenship Behavior and the Moderating Role of Employee Customer Orientation', Psychology and Marketing, vol.31:12, pp. 1096-109 Link

5
Conference Paper/s

Williamson A and Nguyen H 2014 'Understanding why people make errors in skilled behavior', 11th International Symposium of the Australian Aviation Psychology Association, Melbourne, Australia, 13th November 2014

Nguyen H, Groth M and Frenkel SJ 2014 'A multilevel investigation of emotion regulation and self-determination', Symposium presentation at the 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

Johnson A, Yu N, Nguyen H and Groth M 2014 'Changing Emotional Labor Strategies to Enhance Proactivity and Innovation', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

Wang K, Goodwin RE, Johnson A, Nguyen H and Groth M 2014 'Demanding resources: The curvilinear and interactive effects of skill utilization', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

10
Report/s

Ng JL, Johnson A, Nguyen H and Groth M 2014 'Workplace Culture Improvements: A Review of the Literature', Workforce Planning and Development Branch of the NSW Ministry of Health Link

Harvey SB, Joyce S, Tan L, Johnson A, Nguyen H, Modino M and Groth M 2014 'Developing a mentally healthy workplace: A review of the literature', National Mental Health Commission and the Mentally Healthy Workplace Alliance

2013

4
Journal Article/s

Parker SK, Johnson A, Collins C and Nguyen H 2013 'Making the Most of Structural Support: Moderating Influence of Employees’ Clarity and Negative Affect', Academy of Management Journal, vol.56:3, pp. 867-92

5
Conference Paper/s

Johnson A, Nguyen H, Groth M, Bove A, Crisp J and White L 2013 'Effect of Violence in Organizations on Organizational Effectiveness: The role of Engagement', 73rd Annual Meeting of the Academy of Management, Orlando, United States, 13th August 2013

2012

5
Conference Paper/s

Nguyen H, Groth M and Johnson A 2012 'An investigation of the effects of individual- and unit-level display rules on work outcomes', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012

Johnson A, Parker SK and Nguyen H 2012 'Helping others or helping yourself: The differential effects of motives on role outcomes enhanced by team affective climate', 72nd Annual Meeting of the Academy of Management, Boston, United States, 7th August 2012

Nguyen H and Groth M 2012 'Lights! Camera! Action!: The effects of service scripts on customer citizenship behavior', Symposium presentation at the 27th annual meeting of the Society for Industrial and Organizational Psychology, San Diego, United States, 26th April 2012

2011

4
Journal Article/s

Johnson A, Nguyen H, Groth M and Parker SK 2011 'Learning and development: Promoting nurses’ performance and work attitudes', Journal of Advanced Nursing, vol.67:3, pp. 609-20

5
Conference Paper/s

Parker SK, Johnson A, Bindl U, Nguyen H and Groth M 2011 'Silence speaks volumes: The differential effects of silence motives on work outcomes over time', 71st Annual Meeting of the Academy of Management, San Antonio, United States, 16th August 2011

Nguyen H, Johnson A and Groth M 2011 'In Sickness and in Health: The Moderating Role of Personal Control on the Strain of Emotion Regulation', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011

Johnson A, Nguyen H, Groth M, Crisp J and White L 2011 'Leadership Matters: Getting the Process Right in Health Care Teams', 26th Annual Meeting of the Society for Industrial and Organizational Psychology, Chicago, United States, 16th April 2011

2010

5
Conference Paper/s

Nguyen H and Williamson AM 2010 'The role of distraction as a major source of pilot checklist errors', 9th International Symposium of the Australian Aviation Psychology Association, Sydney, Australia, 22nd April 2010

2009

5
Conference Paper/s

Nguyen H and Williamson AM 2009 'Pilots thrown off track: The effect of distraction on pilot checklist errors', Human Factors and Ergonomics Society Europe Chapter Annual Meeting, Linkoping, Sweden, 16th October 2009

Groth M, Nguyen H, Johnson A and Goodwin RE 2009 'Patient Care with a Smile: The Role of Emotional Labour in Delivering Quality Patient Care', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

Nguyen H, Groth M, Johnson A and Goodwin RE 2009 'The Cost of Faking: The Effects of Emotional Labour on Nurses' Sick Leave and Turnover Behaviour', 8th Industrial and Organisational Psychology Conference IOP 2009, Sydney, Australia, 28th June 2009

2008

5
Conference Paper/s

Nguyen H and Williamson AM 2008 'The effects of distraction on errors during skilled performance', 35th Australasian Experimental Psychology Conference, Perth, Australia, 30th March 2008

6
Conference Proceeding/s

Nguyen H and Williamson AM 2008 'Speed and accuracy: A complex interplay in skill development', Proceedings of the 52nd Annual Meeting of the Human Factors and Ergonomics Society, New York, United States, 26th September 2008

Research Grants

2016-2019

The Silent Killer: Advancing Knowledge on Silence and its Impact on Errors and Safety

This project will investigate how silence emerges in teams, what sustains it, and how it affects error and safety outcomes. Employees often choose to remain silent about important issues at work, which can have devastating consequences. Although silence is a complex individual phenomenon, there is little knowledge of silence as a collective phenomenon, or how it spreads and becomes the norm in teams and organisations. This project will investigate silence using multilevel, longitudinal designs and by testing novel interventions. This research is expected to affect how teams work and communicate effectively to reduce dangerous forms of silence and improve safety.

ARC Linkage Project 2016-2019

2016 – 2018

Compassion at the heart of well-being: An inter- disciplinary study of well-being in a healthcare setting

This project uses multiple disciplinary perspectives to explore: a) the nature of compassion and well-being, and the ways they are related; b) the acceptability and effectiveness of interventions to enhance compassion and well-being; and c) the effects of these interventions on both the individual and those around them. The core of the project is a randomised control trial with nurses, for whom compassion and well-being are vital to the provision of quality care, but who often work in settings which produce high stress, emotional overload, overwork, and ‘compassion fatigue’. The RCT compares two compassion-based interventions and a control condition using a research design which incorporates qualitative and quantitative outcome measures in participants as well as staff and patients with whom they interact. The study employs a number of objective measures such as psychophysiological markers of stress and resilience, social network analysis, and ethnographic observations. Our project aims to contribute to the best-practice design of interventions to enhance compassion and well-being.

Happiness and Well-Being: Integrating Research Across the Disciplines Research Project Grant

2015-2017

Compassion at the Heart of Health Care at Sydney Local Health District

This project will investigate nurse / midwife practice of compassionate patient-centred care throughout the Sydney Local Health District. Specifically we will identify the individual- and team-level factors that facilitate and enable nurses / midwives to engage in compassionate care and that encourage compassion and well-being at work more generally? This longitudinal, multilevel project will also evaluate specific interventions designed to enhance compassion in the workplace.

Research Agreement 2015-2017

2015

Creating sustainable and effective healthcare: A Multilevel investigation of the links between team processes and climates, nurse outcomes and effective patient care

As frontline employees, nurses are often confronted with enormous challenges in providing effective patient care to a growing and ageing population with increasingly complex needs. In this project, we aim to identify the features of high-functioning nursing teams that enable effective patient care. Using longitudinal and multi-level design across 200 teams in 8 hospitals, we examine how team characteristics and processes, combined with individual dynamics influences job attitudes, patient-centred outcomes and team performance over time. Importantly, we identify the levers for improving the capacity of nurses, and the culture of nursing teams to ensure the provision of sustainable high-quality care.

University of Sydney Business School Industry Partnership Grant 2015

2010-2012

It's only human: Understanding why errors occur in skilled behaviour

There is evidence that error plays a major role in the causes of workplace injury and errors in skilled behaviour are the most common type of error leading to occupational accidents. It is likely that skill based error is also important in causing fatal and severe injury in other settings. If we want to reduce or prevent injury, tackling the causes of error, and especially skill based error, must be a prime target. By reducing skill based error in the workplace, current estimates suggest that loss of life would be reduced by about 200 cases per year and annual direct and indirect costs to the community by $484 million. Similar benefits are likely to emanate from reducing skill based error in other settings.

ARC Discovery Project

2009-2012

The Heart of Health Care: Advancing Emotional Well being, Engagement and Performance in Hospitals

This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in developing more effective models of quality care. In addition this research will enable health are professionals to build holistic, adaptable and multidisciplinary approaches to patient care in order to ensure a sustainable health care system for the future.

ARC Linkage Project

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Videos

Anya Johnson and Helena Nguyen propose new strategies for helping workers in high stress jobs handle the emotional cost of managing their feelings and organisational expectations at work.

3:05 mins Play video Download video (YouTube - Mb) Watch on YouTube


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