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Jyotirmoyee Bhattacharjya

Photo of Jyotirmoyee Bhattacharjya

Bsc (Hons) Calc MA BU MCom Curtin PhD Syd
Lecturer in Procurement and Digital Supply Chain Initiatives

Rm 206
H73 - 378 Abercrombie Street
The University of Sydney
NSW 2006 Australia

Telephone +61 2 9114 1879
Fax +61 2 9114 1863
LinkedIn LinkedIn profile


Dr Jyoti Bhattacharjya is a Lecturer and ITLS Adviser on Procurement and Digital Supply Chain Initiatives. She coordinates and teaches two units of study, ITLS6003 Contemporary Procurement and ITLS6004 Supply Chain Visibility, and supervises both PhD and master's level research projects. Both her research and teaching innovation efforts have been supported by a number of Business School grants. Her research expertise primarily focusses on the following areas:

Big data analytics in supply chain management

  • Generating insights from unstructured social media data in retail supply chains
  • Combining spatial analytics with unstructured data for process improvements in global supply chains

Digital transformation of procurement and supply chains

  • Identifying enablers for the adoption of digital technologies in procurement and supply chains
  • Strategies for improving supply chain visibility for businesses and end-consumers

She serves on the editorial review boards of the International Journal of Physical Distribution and Logistics Management (IJPDLM) and Production and Operations Management (POM).

Selected publications


Journal Articles

Bhattacharjya J (2018) The role of egocentric networks in achieving resilience: A case study from the apparel sector International Journal of Physical Distribution and Logistics Management, In Press.

Bhattacharjya J, Ellison A, Pang V, and Gezdur A (2018) Creation of unstructured big data from customer service: The case of parcel shipping companies on Twitter International Journal of Logistics Management, 29 (2), 723-738. [More Information]

Book Chapter

Khakbaz M, and Bhattacharjya J (2018) Maritime empty container repositioning: A problem review Intelligent Transportation and Planning: Breakthroughs in Research and Practice; IGI Global, New York, 210-233. [More Information]


Book Chapter

Gezdur A, and Bhattacharjya J (2017) Digitization in the oil and gas industry: Challenges and opportunities for supply chain partners Collaboration in a Data-Rich World; Springer, Cham, 97-103. [More Information]


Journal Article

Bhattacharjya J, Ellison A, and Tripathi S (2016) An exploration of logistics-related customer service provision on Twitter: The case of e-retailers International Journal of Physical Distribution and Logistics Management, 46 (6/7), 659-680. [More Information]


Book Chapter

Bhattacharjya J, and Ellison A (2015) Building Business Resilience with Social Media in B2B Environments: The Emergence of Responsive Customer Relationship Management Processes on Twitter Risks and Resilience of Collaborative Networks: 16th IFIP Working Conference on Virtual Enterprises PRO-VE 2015, Albi, France, October 5-7, 2015: Proceedings; Springer, Cham, 170-177. [More Information]


Journal Article

Khakbaz M, and Bhattacharjya J (2014) Maritime Empty Container Repositioning: A Problem Review International Journal of Strategic Decision Sciences, 5 (1), 1-23. [More Information]

Book Chapters

Bhattacharjya J, Tripathi S, Ellison A, and Kitratporn N (2014) Value creation Using Social Media in a Virtual Business Model: How Amazon Approaches Customer Service on Twitter Crafting Global Competitive Economies: 2020 Vision Strategic Planning & Smart Implementation; International Business Information Management Association (IBIMA), Milan, Italy, 2208-2215.

Bhattacharjya J, Tripathi S, Taylor A, Taylor M, and Walters D (2014) Additive Manufacturing: Current Status and Future Prospects Collaborative Systems for Smart Networked Environments: 15th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2014, Amsterdam, Netherlands, October 6 - October 8, 2014 Proceedings; Springer, Heidelberg, Germany, 365-372. [More Information]


Journal Articles

Ng S, Sun D, and Bhattacharjya J (2013) Port Choice of Shipping Lines and Shippers in Australia Asian Geographer: a geographical journal on Asia and the Pacific Rim, 30 (2), 143-168. [More Information]

Walters D, and Bhattacharjya J (2013) Aligning marketing and operations for more effective and efficient 'total operations' International Journal of Logistics Economics and Globalisation, 5 (2), 94-107. [More Information]

Book Chapters

Bhattacharjya J, and Kleine-Moelhoff P (2013) Environmental Concerns in the Design and Management of Pallets Collaborative Systems for Reindustrialization; Springer, Heidelberg, Germany, 569-576. [More Information]

Walters D, and Bhattacharjya J (2013) Opportunities for Collaboration in the 'Asian Century' Collaborative Systems for Reindustrialization; Springer, Heidelberg, Germany, 481-488. [More Information]

Working Paper

Walters D, and Bhattacharjya J (2013) A future in manufacturing: Major issues to be resolved by Australia Pty Ltd.


Book Chapter

Walters D, and Bhattacharjya J (2012) Using the Product Life Cycle as a Basis for a Product-Service Strategy Model Collaborative Networks in the Internet of Services; Springer, Heidelberg, Germany, 43-50. [More Information]

Working Papers

Bhattacharjya J, and Walters D (2012) A global perspective on pallet life-cycle management practices and a research agenda.

Walters D, and Bhattacharjya J (2012) A modified product life cycle becomes a useful basis for a new product-service strategy model.


Journal Article

Walters D, Bhattacharjya J, and Chapman J (2011) Drivers of Falling Interaction Costs in Global Business Networks Competitiveness Review, 21 (1), 9-28. [More Information]


Bhattacharjya J (2011) Governance in Value Chain Networks: The Interplay between Strategy, Structure and Boundary Spanning Interactions; The University of Sydney, Sydney, NSW, Australia.

Book Chapter

Morales Martinez G, Nemer N, and Bhattacharjya J (2011) The Impact of Twitter on Customer Relationship Management within Mexican Value Chains Modelling Value: Pre-Proceedings of 1st International Conference On Value Chain Management, 4-5th May 2011, Steyr, Austria. Volume 2; Shaker Verlag GmbH, Aachen, Germany, 219-239.


Book Chapter

Bhattacharjya J, Walters D, and Newton C (2010) The Implications of the 4 C's of Supply Chain Network Interaction Strategies for Cost Information Visibility and Network Profitability - An Integrative Model Collaborative Networks for a Sustainable World; Springer, Berlin, Germany, 212-218. [More Information]


Working Paper

Bhattacharjya J, and Walters D (2009) The emergence of interactions as strategic entities in value chain networks.


Book Chapter

Bhattacharjya J, and Chang V (2008) Adoption and Implementation of IT Governance: Cases from Australian Higher Education Information Technology Governance and Service Management – Frameworks and Adaptations; IGI Global, Hershey, United States, 82-100.


Journal Article

Bhattacharjya J, and Chang V (2007) Evolving IT Governance Practices for Aligning IT with Business - A Case Study in an Australian Institution of Higher Education Journal of Information Science and Technology, 4 (1), 24-46.



Bhattacharjya J (2006) Capitalizing Business Benefits Through the Use of IT Governance Best Practices; Curtin Univeristy of Technology, Perth, WA, Australia.

Bhattacharjya J (2006) An Investigation of Strategic Information Systems Planning Using Soft Systems Methodology in a Non-profit Organization; Curtin Univeristy of Technology, Perth, WA, Australia.

Recent Units Taught

  • ITLS6003 Contemporary Procurement

  • ITLS6004 Supply Chain Visibility

  • ITLS6004 Warehouse and Inventory Management

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