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Karyn Wang

Karyn Wang


Postdoctoral Research Associate

Rm 4172
H70 - Abercrombie Building
The University of Sydney
NSW 2006 Australia

Telephone +61 2 9351 8703
karyn.wang@sydney.edu.au

Bio

Dr Karyn L. Wang joined Work and Organisational Studies after receiving her PhD at UNSW Business School. Prior to joining Sydney University Business School, Karyn investigated Risk Culture in Financial Institutions at Macquarie University. She also has experience in management consulting and social market research.

Karyn’s research focus on how the emotional management strategies of service employees influence customer and organisational outcomes, and the role of emotions in influencing decision making and behaviour. She is currently investigating work engagement and the provision of compassionate patient-centred care in health services.

2017

4
Journal Article/s

Yue Y, Wang K and Groth M 2017 'Feeling Bad and Doing Good: The Effect of Customer Mistreatment on Service Employee's Daily Display of Helping Behaviors', Personnel Psychology, vol.70:4, pp. 769-808 [Link]

2016

4
Journal Article/s

Yue Y, Wang K and Groth M 2016 'The impact of surface acting on coworker-directed voluntary workplace behaviours', European Journal of Work and Organizational Psychology, vol.25:3, pp. 447-58 [Link]

Johnson A, Nguyen H, Groth M, Wang K and Ng J 2016 'Time to change: a review of organisational culture change in health care organisations', Journal of Organizational Effectiveness: People and Performance, vol.3:3, pp. 265-88 [Link]

2015

4
Journal Article/s

Blewitt L, Wang K, Nguyen H, Johnson A, Pidial K and Yu N 2015 'Mindfulness: Creating the Space for Compassionate Care', Industrial and Organizational Psychology: Perspectives on Science and Practice, vol.8:4, pp. 706-10 [Link]

5
Conference Paper/s

Yue Y, Wang K and Groth M 2015 'Incivility breeds civility? Effects of customer mistreatment on employees’ daily helping behaviour', 75th Annual Meeting of the Academy of Management, Montréal, Canada, 11th August 2015

2014

4
Journal Article/s

Wang K and Groth M 2014 'Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services', Journal of Applied Psychology, vol.99:2, pp. 341-50 [Link]

5
Conference Paper/s

Teo L, Wang K, Cheng D and Lee I 2014 'How, when, and why displaying one's religious affiliation at work affects evaluator judgments', 74th Annual Meeting of the Academy of Management, Philadelphia, United States, 5th August 2014

Wang K and Groth M 2014 'Effects of conscious vs nonconscious deep acting on services', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

Yue Y, Wang K and Groth M 2014 'Effects of surface acting on voluntary workplace behaviors', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

Wang K, Goodwin RE, Johnson A, Nguyen H and Groth M 2014 'Demanding resources: The curvilinear and interactive effects of skill utilization', 29th Annual Conference of the Society for Industrial and Organizational Psychology, Honolulu, United States, 17th May 2014

2013

2
Book Section/s

Heslin PA and Wang K 2013 'Determinants of Goals' in New Developments in Goal Setting and Task Performance, ed. Edwin A. Locke and Gary P. Latham, Routledge, New York, United States, pp. 133-46

Groth M, Hennig-Thurau T and Wang K 2013 'The Customer Experience of Emotional Labor' in Emotional Labor in the 21st Century: Diverse Perspectives on Emotion Regulation at Work, ed. Alicia Grandey, James Diefendorff and Deborah E. Rupp, Routledge, New York, United States, pp. 127-52

5
Conference Paper/s

Lee I, Cheng D and Wang K 2013 'HRM investment with adaptability and subsidiary performance', 29th European Group for Organizational Studies EGOS Colloquium, Montréal, Canada, 6th July 2013

2012

5
Conference Paper/s

Wang K and Groth M 2012 'Moderating the effect of emotional labor: The role of relationship strength and personalized service', 72nd Annual Academy of Management Conference, Boston, United States, 8th August 2012

Groth M and Wang K 2012 'Do relationships matter? Service context as a moderator of the relationships between emotional labor and service satisfaction', 28th European Group for Organizational Studies EGOS Colloquium, Helsinki, Finland, 7th July 2012

Recent Units Taught

  • MMGT6004 Managing People and Organisations

    2017: Int May, Int Oct,
    2016: Int Oct,