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Troubleshooting - Remote Access

When I try to access the R: & P drives or web ftp to download my student files remotely from home or Access Labs, it keeps asking me to try the username and password again. However, I use the same username and password in the Faculty computer labs and it works fine?

This is because some web browsers and ftp clients do not accept any passwords which contain special characters. In this case, you need to change your password to alphanumeric format - lower case letters, capital letters and numbers only. Don't include any special characters in your password such as /, %, &, @.