Skills and workforce development

Employee engagement, trust and organisational effectiveness 2006

Client:  ASHRR - Australian Senior Human Resources Round Table

This paper presents five case studies in order to illustrate several points about how to improve the level of trust in a workplace. Firstly, the trust concept and why trust is desirable is discussed, distinguishing between three broad definitional categories: cognitive, behavioural and structural. Second, we address the various claims as to the benefits of trust to a workplace, the firm and the wider economy. Third, we tease out the causal links between trust and (desirable) economic outcomes. What does trust do? How does it influence economic outcomes, by what mechanism? Fourth, we present our cases to illustrate our argument made in the second and third sections. Finally, we examine the implications of higher trust for workplace, enterprise and for public policy.