Frequently Asked Questions
- What is a student card?
- Why do I need a student card?
- I've just enrolled. How do I get my student card?
- I'm having problems with my online photo submission when trying to get my student card. What can I do?
- I am using a Mac computer and having difficulty uploading my photo online.
- My student card has been lost or stolen. How can I get a replacement card?
- I've changed my name. Do I need to get a new student card?
- I have re-enrolled but haven't received my new student card yet. Why?
- How do I get a travel concession?
- I've recently changed University, can I still use my Concession Opal card?
- I've successfully uploaded my photo, but can't collect my student card on the dates advised. What should I do?
- Do I need photo identification to collect my new or replacement student card in person?
- I've enrolled using a different variation of my legal name than on my identification. Can I still collect my card?
- When does my student card expire?
- I'm enrolled by distance mode. How do I get a student card?
- Can I still use my student card for borrowing books if I take a semester off?
Your University of Sydney student card is your university ID card. You need to carry your student card with you at all times while you are on campus and display it when you sit formal examinations.
Your student card serves to identify you as a student of this University.
You can also use it for:
- travel concessions (subject to eligibility)
- borrowing library books
- after-hours access to buildings (with relevant faculty staff approval).
After you submit your enrolment online you will be provided with information on how to upload a passport-style photograph so you can apply for a travel concession if you are eligible.
You need to complete these steps as soon as possible after finalising your enrolment, to avoid delays in obtaining your student card.
All images submitted need to be approved by Campus Cards, so please make sure that you check the photographic guidelines.
Once you have completed your travel concession consent and successfully uploaded your photo, we will send an email to your University email address, advising you where and when you can collect your card.
To collect your card you need to bring one form of photo identification, such as a driver’s licence, passport or NSW Photo Card.
A full list of processes for all students is available at How do I get my card
I'm having problems with my online photo submission when trying to get my student campus card. What can I do?
Check to see if you are getting any of the following errors. If your problem is different from those listed below, please contact the Campus Cards on 9351 2423.
When I try to do my photo submission online I receive the message ‘Your session has timed out’
This error is typically caused by old and incorrect cookies and cache saved by your internet browser. You can easily clear this by following our instructions on cleaning cache and cookies. If it’s still not working, it could be caused by an incorrect time zone, date or time on your computer.
If you need help in either clearing your cache and cookies, or correctly setting your date and time settings feel free to contact the ICT Helpdesk on 9351 6000.
If you have already cleared cache and cookies and ensured your date and time settings are correct please contact the Campus Cards on 9351 2423.
When I try to do my photo submission online I can't seem to see the button to do so, or during submission the cropping tool is not working correctly and not letting me continue
Firstly, make sure you are using the most recent version of Microsoft Silverlight. We also recommend using Internet Explorer for this submission. Once resized, the cropping tool should be located within the border of the scanned image.
Silverlight on Firefox: I've installed Silverlight but it's still asking me to install it.
Restart the browser and check in the 'add-ons/plug-ins' menu that Silverlight is enabled.
I can't install Silverlight on my mobile phone.
Please install on a desktop PC or Mac or come to one of the Student Computing Labs where the software is already installed.
I am getting an error message "Can't parse image file"
This usually happens on Mac computers; we recommend using Firefox which has proven to be the most reliable browser.
Photo Portal Systems Compatibility
This system requires Microsoft Silverlight to be installed.
64 Bit browsers are supported for IE8+ on Windows7+ systems.
Supported OS/Browsers are:
Win 8.1: IE11, FF 12+
Win 8.0: IE10, FF 12+
Win 7 SP1: IE11, IE10, IE9, IE8, FF 12+
Win 7: IE9, IE8, FF 12+
Win Vista SP2: IE9, IE8, IE7, FF 12+
Win XP SP3: IE8, IE7, FF 12+
Mac OSX 10.5.7+: FF 12+, Safari 4+
Typically on Mac OSX we find Firefox is the most reliable choice (the plugin needs to be manually enabled in Add-Ons). Note that Silverlight is no longer supported on Chrome for Mac, and Chrome 42+ on Windows. Versions 12-42 may still work.
If you are still having difficulties you can visit one of our ICT Access Labs on campus where our computers have a known working configuration to upload your photo.
There are a few known issues with the photo portal’s functionality for Mac users.
Silverlight does not work in Chrome on Macs. On recent versions of MAC OS, Apple has added some security (sandbox) features that can prevent Silverlight from working as expected. To work around the problem you can allow Silverlight to run outside the sandbox for the sites you trust as follows:
- Open Safari to the Silverlight enabled website (the photo portal)
- Open Safari > Preferences
- Select the “Security” tab
- Make sure the “Allow Plug-ins” checkbox is checked
- Click the “Manage Website Settings” button
- Select “Silverlight” in the plug-in list on the left
- Click the pull-down for the Silverlight enabled website and choose “Run in Unsafe mode”
- In the alert, click “Trust”
- Click the “Done” button
- Close the “Preferences” panel
- Reload the page
If you have lost your student card or think it has been stolen, you can arrange a replacement card by attending the Student Centre. Please note there is a fee of $25 to replace your card, which you can pay by EFTPOS, credit card, cheque or money order.
Student Centre, Level 3, Jane Foss Russell Building G02
Monday to Friday, 9am – 5pm
You will need to bring photo identification with you to obtain your replacement card (driver's licence, passport or NSW Photo Card)
Further information can be found at Caring for your card
You may amend your name details by placing a Change of Name request online in Sydney Student and lodging your documentation with the Student Centre in the Jane Foss Russell Building. Once the change has been processed you may contact Campus Cards to confirm that a replacement may be obtained.
To collect a replacement student card, take your photo-identification to:
Student Centre, Level 3 Jane Foss Russell Building
Monday to Friday, 9am – 5pm
There is no fee to replace your student card for a change of name.
Your current student card is valid for the duration of your enrolment, so re-enrolling students no longer receive a new card each year. If you have lost your student card, you can obtain a replacement at cost at the Student Centre.
The Concession Opal card is now available for full-time students of this tertiary institution.
The Concession Opal card is not available to international students unless on an Endeavour Awards Scholarship (DEEWR), an Australian Leadership Awards Scholarship (AusAID) or an Australian Development Scholarship (AusAID).
New students - declare your consent online during your enrolment.
Continuing students can declare their consent online when they re-enrol.
When you have a Concession Opal card you will no longer need a concession foil on your student card.
You must carry your student card with you at all times as proof of your Opal concession entitlement
From 1 January 2016, most paper tickets will no longer be sold. Be sure you are enrolled before applying. It's time to get your Opal card.
For the conditions of use and eligibility requirements for travel concession please refer to the Transport NSW website.
The Concession Opal card is now available at opal.com.au]]
You can also find helpful information at [[https://www.opal.com.au/en/about-opal/opal_for_concessions/faqs_concession_tertiary/
A tertiary student’s eligibility for a Concession Opal card is always linked to institution they are currently attending. This means that if a student changes university, and still meets the eligibility criteria, they will need to apply for a new Concession Opal card once they have received the notification from Opal that their current Concession Opal card will be deactivated in two weeks.
If you can’t collect your card on the advised dates, you can pick it up from the Student Centre throughout semester. Please note that cards aren’t available before the advised collection dates.
If you are a remote or distance student who does not attend campus, you must submit the Request To Post application form with a certified copy of your photo identification.
Yes. When you collect a new or replacement student card, you need to show photo-identification, such as your passport, driver's licence or NSW photo card.
Lost or stolen replacement cards incur a cost of $25.
I've enrolled using a different variation of my legal name than on my identification. Can I still collect my card?
No. The identification you present when collecting your card must match your student record. You may amend your name details by placing a Change of Name request online in Sydney Student and lodging your documentation with the Student Centre in the Jane Foss Russell Building. Once the change has been processed you may contact Campus Cards to confirm that a replacement may be obtained.
Your student card is valid for the duration of your enrolment, so re-enrolling students no longer receive a new card each year.
The expiry date of your student campus card depends on whether you will be finishing your degree this year or whether you will be continuing with your degree next year.
If you are finishing your degree this year, your student campus card will expire as soon as all the requirements of your degree have been fulfilled.
If you are a remote or distance student who does not attend campus, once your have uploaded your photo during enrolment you must submit the Request To Post application form with a certified copy of your photo identification. We will then post the card to your nominated correspondence address. Please ensure your contact details are correct at the time of enrolment.
No. If you take a semester off from your studies, you will not be a currently enrolled student and therefore will not be able to use the facilities on campus, including borrowing books from the Library.
If you are an Honours, Postgraduate, or intending Masters student in this circumstance and need to borrow books, you may be entitled to a temporary library borrowers card by submitting the Postgraduate and Honours Students Borrower’s card application form which has been signed by both your Thesis Supervisor or Coursework Coordinator and the Head of Department.
Higher Degree by Research (HDR) students who are under examination do not require signed authorisation for the library card application.