Refund policy

Please ensure you read through our refund policy before completing your enrolment.

1. Refund Policy

This sets out the circumstances under which you may transfer fees or obtain a full or partial refund.

a)
To be eligible for a refund (less applicable administrative charges), you must provide notice and withdraw from the English course prior to commencement. Once you commence your course you will not be eligible for a refund. (We define a course as the number of weeks you pay for).

b)
Where fees are paid on your behalf, CET reserves the right to notify that party.

c)
The refund will be made to the same person or party from whom the payment was received on your behalf.

d)
Any debts to CET must be paid before any refund can be calculated with outstanding amounts being deducted from the refund.

e)
The administration fee is non-refundable.

f)
We refund your tuition and other fees if your visa application is rejected. You must notify CET in writing within 28 days of being rejected.

g)
If you cancel your course more than one month before the course commencement date, you will receive a refund of 100% of tuition fees paid.

h)
If you cancel your course less than one month before the course commencement date, you will receive a refund of 80% of tuition fees paid.

i)
Refunds will be paid within four (4) weeks of receiving a written claim from you. The refund currency will be determined according to University policy.

j)
All refunds are sent to your home country.

k)
All requests for a refund must be made on the Transfer of Fees/Refund Form available from CET Reception, and must be accompanied by supporting documentation.

l)
If you wish to contest CET’s rejection of your request for a refund please follow the Centre’s Complaint and Grievance Procedures. This agreement and the availability of complaints and appeals processes does not remove your right to take further action under Australia’s consumer protection laws.

2. Transfer to another instituion

a)
When you transfer to a formal degree course at the University of Sydney you are eligible for a transfer of the remainder of your CET tuition fees (if any). We charge an administration fee of up to A$200 for this service.

b)
Transfer to another institution: If you transfer to a formal degree or diploma course at another university, TAFE or College, you MAY be eligible for a transfer (to that institution) of up to 80% of the remainder of your tuition fees. Both CET and the other institution must approve the transfer. You should request a transfer on the CET ‘transfer form’. You may need a release letter from CET. CET will notify Immigration where necessary.

c)
You must present CET with your confirmed offer from the other institution before you leave CET.

d)
No refund will be made to another student, or if you transfer to another ELICOS provider.

e)
Please note: By law, CET is not obliged to agree to a transfer of money if you transfer to another institution. See (1), section(a) above.

3. Provider default

a)
In the unlikely event that CET is unable to deliver or complete the delivery of your course, and is unable to place you in a suitable alternative course in CET or with another ELICOS provider, a full refund of the remainder of your CET tuition fees (if any) will be made within four (4) weeks of receipt of application.

4) Satisfactory attendance

The Australian Government Immigration Department insists that students on student visas attend 80% or more of their classes. Your status in Australia depends on this.

5) Courses, term dates and fees

The Centre for English Teaching reserves the right to review courses, term dates and fees at any time without notice. We will notify you of any changes prior to the commencement of your course.

6) Minimum entry age

Students must be at least 18 years old.