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A-Z services

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A Healthier Place to Learn

Promotes the health and well-being of the CET and University community through research and planned programs. For more information, please visit the University website.

Accepting your University offer

For information on how to accept your unconditional offer to University and enrol, please read this guide.

Access Card Account

Offers 15% discounts on-campus for food and other uni essentials, as well as discounts off-campus with participating retailers. Additionally, students gain access to join uni clubs, societies and events. For more information, please visit the University of Sydney Union website.

Accommodation services

Offers information and guidance on living options for student residences, both on and off campus including homestay accommodation options. For more information, please visit the University website.


CET monitors daily attendance of all English students to ensure that all students meet the attendance requirements of Standard 11 of the Education Services for Overseas Students (ESOS) Act, National Code 2007. Please review the CET Student Attendance Policy, which outlines the attendance requirements.

Please also view our course attendance diagram below for a summary of the attendance requirements.

attendance policy

If we report you to the Department of Home Affairs, you will need to see an Immigration Officer, within 28 days of the date we inform DIBP, to make any submissions about your circumstances. Take photo identification with you.

CET Counselling & Wellbeing Support

CET Counsellors assist English students in building the skills and resilience to manage any issue, problem or concern that may be affecting studies. The free and confidential service aims to help students adjust to academic and Australian culture.

Our experienced staff and English teachers are available at CET to provide you with variety of advice and support. We have educational advice about options for further studies - universities, business colleges, technical colleges.

If you are having problems we have a step by step guide to assist you resolve any issues.

Student counsellors

Simon Messner, Student Counsellor

Simon and Nadezhda are our counsellors. They are here to assist students with any problems that they may have whilst they are studying at CET.

Phone: 02 9036 7937



In the event the CET counsellors are unavailable, you are welcome to contact the Student Representative Council (SRC) for assistance.

SRC can assist you with the following:

  • Casework assistance for problems with accommodation and employment. This generally involves assisting you to access external complaint mechanisms and supporting you throughout the complaint process. Please note that the SRC cannot assist you to find jobs or accommodation.
  • Legal advice on matters including, but not limited to immigration, fines, traffic accidents, criminal charges, disputes with telcos, debts etc.
  • Emergency loans are available. You will need to provide photo ID and proof you are enrolled at CET to obtain a loan. Loans must be repaid within 1 month.

Below are some further links which you may find useful:

Student support film from DEEWR

The Australian Government, Department of Education, Employment and Workplace Relations (DEEWR) has funded the development of a series of quirky animations depicting students learning about their Education Services for Overseas Students (ESOS) rights and responsibilities.

The film may be viewed here.

CET Leaders Network

Provides a select group of English students the opportunity to make significant contributions to the CET community and international student community, and become eligible for scholarships and awards. For more information, please visit the CET Facebook.

CET Orientation Welcome

Orientation welcomes new English students to CET and the University of Sydney and provides advice to help students thrive and succeed in personal and academic endeavors. For more information, please visit the CET Facebook.

CET Star Alumni

This elite alumni body supports an alumni program which connects and empowers current CET students to the University and the International Student community. For more information, please visit the CET Facebook.

CET Student & Client Support Centre (reception)

The student and client support centre provides answers to general enquiries regarding courses, centre activities, University locations and engagement activities. For more information, please contact CET.

CET Student Engagement Council (SEC)

Offers a program of highly interactive and communicative workshops to support and enhance the student experience at CET while studying English at CET. SEC is a great way to use English, meet new people and have fun.

The weekly workshops offer students the chance to engage with students beyond classes, develop communication and leadership skills, deepn cross-cultural understanding and make new friends. Some of the topics include Intercultural Communication, Listening & Note-Taking Skills, Badminton Challenge and Job Seeking Tips, among others. For more information, please visit the CET Facebook.


Getting support and help while studying at CET is accessible through CET's complaints process. The University of Sydney "Student Grievances, Appeals and Applications for Review" policy does not apply to CET students.

Supporting you and your studies

This policy conforms to the requirements of Part D, Standard 8 of the Education Services for Overseas Students Act 2000 - National Code 2007. The University of Sydney “Student Grievances, Appeals and Applications for Review” policy does not apply to CET students.

This policy was approved by the Director, CET, 19 August 2014, effective 7 October 2014. Review date is 19 August 2019.

Step 1 - Getting help and support

  1. If you have a question, issue, problem or request, please talk to your English class teacher first.
  2. If you need more help, please see the Student Concierge at Reception on Level 5, Wentworth Building to either assist you or make an appointment with:
  • A Teaching & Learning Coordinator (TLC) or Education Manager - academic issues or requests.
  • The Counsellor - personal problems.
  • An Administrative Manager - non-academic issues or requests.
  • A University service - medical centre, OSHC, etc.

Step 2 - Complaint process

If you are unhappy about a CET's decision and wish to make a formal complaint or appeal the decision, please follow this process:

  1. See the Student Concierge at Reception, Level 5 Wentworth Building, to arrange a meeting with the relevant Manager (Education, Finance or International Relations).
  2. If complaint is unresolved, see the Student Concierge again, to arrange a meeting with the relevant Deputy Director (Learning & Teaching, or Operations).
  3. If complaint is unresolved, see the Student Concierge again, to arrange a meeting with the Director.
  4. If complaint not resolved, contact NSW Government Ombudsman: - 02 9286 1000.
  5. If complaint not resolved, contact Department of Education and Training: -1300 566 046.
  • Decisions related to student attendance are addressed by a separate procedure. Please see the Attendance section above.
  • At any time during the complaint and appeal process, you can be represented by a nominee (e.g. a relative another student, a friend, an education agent) of your choice.
  • You can also have a support person present at meetings, such as a friend, who does not necessarily act as a representative.
  • If you are under 18 years of age, the person responsible for your welfare (e.g. a relative or guardian) must attend any Complaints & Appeals meetings with CET staff.

Course Progress

Please review the CET Progress Policy for information on the steps taken if you do not meet the progression requirements of your CET English course. You may bring a friend or support person to any meeting you have at CET.

Emergencies and Personal Safety

Campus Security is available 24 hours a day to assist with handling any safety concerns (9351 3333) and all campus security officers are certified to perform first aid. Emergency Services are also available 24 hours a day on 000. For more information, please visit the University website.

Food, Shops & Bars

Wentworth and Manning House are just a few buildings which host eating and shopping outlets including cafes, bars, bookstores, chemists, banks and electronic merchandise. For more information, please visit the University website.

Getting to Campus

Our main Sydney campus is well served by public transport and can be accessed by train and buses. The University provides a free campus bus in the evenings and runs about every 15-20 minutes. For more information, please visit the University website.

Health Services

Provides convenient healthcare facilities on campus with experienced general practitioners and emergency medial care. These services include a dental office, medical centre, physiotherapy and chiropractor. Direct billing is available for International Students covered by Allianz Overseas Student Health Cover. For more information, please visit the University website.

Information and Communications Technology (ICT)

ICT provides support services for students when accessing wifi, UniKeys, email, desktop, audio visual devices and learning media production. For more information, please visit the University website.

Learning Centre

Provides resources for students to help build and extend the skills needed for study and research at university. For more information, please visit the University website.


The University libraries offer access to the uni catalogue, online tutorials and quiet spaces for individual study or group work in nine locations. For more information, please visit the Library website.

Maps & Locations

Provides information on where to find buildings, rooms, lecture theatres and other amenities for all 9 campuses. For more information, please visit the University website.

Minimum Entry Age

Students should be at least 18 years old. Applications from students aged less than 18 years old will be considered if guardianship arrangements are in place. Australian Government conditions apply. CET adheres to the University of Sydney Under 18 International Students Policy 2016.

Redfern Legal Centre

Offers free, confidential legal advice to international students living in New South Wales. For more information, please visit the Redfern Legal Centre.

Student Information Form

This form is a requirement of Australian law which indicates that students must keep CET informed for their current contact details. All CET students are required to complete this form their first week at CET. Please access the form here.

Student Misconduct

Student conduct expectations and the process for alleged breach of conduct are outlined in the CET Student Discipline Provisions.

Student Representative Council (SRC)

The Students’ Representative Council (SRC) is the representative body for undergraduate students offering free Caseworker Help for dealing with academic appeals; rental tenancy issues; harassment, discrimination and employment issues. For more information, please visit the SRC website.

Student Welcome Services

An online pre-arrival course providing students with fundamental information to successfully adjust to life in Australia. An invitation will be emailed to enrolled CET students to complete the course prior to arrival in Sydney. Please review the course here.

Sydney Uni Sport & Fitness

Provides access to 45 sport and recreation clubs, fitness programs, top-level sporting facilities and social events. Membership fees apply. For more information, please visit the Sydney Uni Sport & Fitness website.

Sydney University Postgraduate Representative Association (SUPRA)

SUPRA is the postgraduate student representative association providing advocacy for academic and general welfare for the postgraduate community. For more information, please visit the SUPRA website.

Terms and conditions

Please familiarise yourself with the CET terms and conditions.

The University of Sydney Union (USU)

The USU offers a range of social clubs, various societies and events which reflect the diverse student population. Currently the USU has more than 200 groups on campus. For more information, please visit the USU website.


In order to provide the best service for our students, CET operates classes on three shifts per day with the reception desk open for all of the class shifts. Additionally, CET provides 24/7 CCTV monitoring and evening onsite security officer.

Current timetable

Please see reception for the current timetable.

Our class times

Shift Monday-Thursday Friday
Shift 1 - AM
08.00 - 12.05 08.00 - 11.55
Shift 2 - PM
12.10 - 16.15 12.00 - 15.55
Shift 3 - Evening
16.20 - 20.25 14.05 - 18.00

Other times

  • Reception is open from 07.30 - 17.30
  • Cleaner is onsite from 10.00 - 18.00


  • Security
  • CCTV Monitoring 24/7
  • Onsite Security Officer

Transition to University

An end-of-course event for CET students which introduces the academic expectations required in various areas of study following their English course and welcomes them into The University of Sydney community. For more information, please review the details here.

Transport NSW

Provides information on using trains, buses, ferries and light rail, while also assisting with trip planning and ticketing. For more information, please visit Transport NSW.