Services Science Management and Engineering (INFO5991)


The service economy plays a dominant and growing role in growth and employment in most parts of the world. Increasingly, the improved productivity and competitive performance of firms and nations in the services arena relies on innovative and effective design, engineering and management of IT-centric services. In response to industry needs, this unit offers IT professionals a social, economic and technical perspective of service-oriented IT.
In this unit we investigate:
- Service fundamentals: context and strategy (the service economy and the nature of service systems; IT-centric services in a social, economic and business context; IT-centric services: optimisation and innovation).
- Modelling, Designing and Engineering IT-centric services (business process modelling and management; service oriented architecture).
- Sourcing, governing and managing IT-centric services (outsourcing IT-centric services; services in the cloud; IT-centric services governance and management frameworks (COBIT, ITIL and eSCM); service level agreements).
This unit involves reading business and academic articles and writing a consultant's report. Students need to be able to read, critically analyse, and report on an article or case study every three weeks. If you are not confident of your skills in these areas, you can enrol in the free courses provided by the University's Learning Centre in Academic Reading and Writing and Oral Communication Skills. Some of these courses are specifically designed for students with a non-English speaking background. Familiarity with using Library reference tools and the ability to locate scholarly resources in the Library's electronic databases is also necessary. See the Library's Research and information skills page for help with this

Our courses that offer this unit of study

Further unit of study information


Lectures, Seminars


Through semester assessment (100%)

Faculty/department permission required?


Unit of study rules

Assumed knowledge

INFO5990. Students are expected to have a degree in computer science, engineering, information technology, information systems or business.

Study this unit outside a degree

Non-award/non-degree study

If you wish to undertake one or more units of study (subjects) for your own interest but not towards a degree, you may enrol in single units as a non-award student.

Cross-institutional study

If you are from another Australian tertiary institution you may be permitted to underake cross-institutional study in one or more units of study at the University of Sydney.