Operations Management (SMBA6110)

UNIT OF STUDY

Any business or organisation is concerned with delivering value to its customers or clients, and the 'operations' of a company are the direct processes that a company uses to create value. Operations Management is the task of managing these processes. There is tremendous variety in operations, whether this is handling phone calls at a call centre, manufacturing cardboard from recycled paper, running room service in a hotel or dealing with passengers in an airline. This unit is about the fundamentals of operations management, covering both service industries and manufacturing. The aim is to provide a set of frameworks and concepts that can be applied in any company. All managers, even if they do not work in an operations function, will gain from understanding operations terminology, being able to contribute to key operations debates, and being able to see the operations of the company in a strategic context.

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Further unit of study information

Classes

1 x 4hr evening lecture per week (10 week block)

Assessment

Case analysis (20%), Company Analysis (35%), Class participation (15%), and Exam (30%)

Faculty/department permission required?

Yes

Unit of study rules

Prerequisites and assumed knowledge

Prerequisite: Assumed knowledge: MBA Primers

Prerequisite: Assumed knowledge: MBA Primers

Corequisites

SMBA6001

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Cross-institutional study

If you are from another Australian tertiary institution you may be permitted to underake cross-institutional study in one or more units of study at the University of Sydney.

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