Operations Management (SMBA6110)

UNIT OF STUDY

Any business or organisation is concerned with delivering value to its customers or clients, and the 'operations' of a company are the direct processes that a company uses to create value. Operations Management is the task of managing these processes. There is tremendous variety in operations, whether this is handling phone calls at a call centre, manufacturing cardboard from recycled paper, running room service in a hotel or dealing with passengers in an airline. This unit is about the fundamentals of operations management, covering both service industries and manufacturing. The aim is to provide a set of frameworks and concepts that can be applied in any company. All managers, even if they do not work in an operations function, will gain from understanding operations terminology, being able to contribute to key operations debates, and being able to see the operations of the company in a strategic context.

Our courses that offer this unit of study

Further unit of study information

Classes

1 x 4 hr lecture/workshop per week

Assessment

Group case analysis (20%), group company analysis (35%), individual class participation (15%), and final exam (30%)

Faculty/department permission required?

No

Unit of study rules

Prerequisites and assumed knowledge

MBA Primers

Corequisites

SMBA6001

Study this unit outside a degree

Non-award/non-degree study

If you wish to undertake one or more units of study (subjects) for your own interest but not towards a degree, you may enrol in single units as a non-award student.

Cross-institutional study

If you are from another Australian tertiary institution you may be permitted to underake cross-institutional study in one or more units of study at the University of Sydney.