Welcome to the Student Centre

The Student Centre is responsible for the provision of core student administration services across the University. The Student Centre provides a first point of contact for current and past students on all aspects of student-related administrative procedures and University Rules. It is also a source of advice and information for staff in respect of university procedures or management of individual student matters.

To contact staff for advice or assistance refer to the attached organisational chart (30KB PDF). A summary of the role of each of the groups within the Student Centre is provided below.

Student Centre enquiries

The service centre on Level 3 of the JFR building responds to in person, telephone, and email enquiries from all students. Enquiries also provide official transcripts and confirmation letters, certificates of current enrolment, result notices and Justice of the Peace services.

Card Services

The Card Services group provides identification cards to students, staff, alumni and other authorised individuals. The ID card identifies the holder as a member of the University of Sydney and is also used in many cases to provide access to buildings and as the library borrowing card. For students the card also currently provides a means of making small payments however this arrangement ceases from the end of 2013. Other micropayment options are being evaluated. This group is also responsible for the issuing of travel concessions to eligible students.

For further information, visit the Campus Card Centre website.

Enrolments, Fees and Compliance

The Enrolments, Fees and Compliance group are responsible for coordinating the enrolment processes throughout the year, ensuring students are charged the correct fees including the student amenities fee, managing the Higher Education Loan programs and Research Training Scheme exemption entitlements, and undertaking debtor follow up action. The group also manages the University’s compliance requirements with the provisions of the Higher Education Support Act (2003), the Health Practitioner Regulation National Law and other State government legislative requirements and guidelines (ATO, Centrelink, NSW Commission for Children and Young People, NSW Ministry of Health) and ensure reporting of relevant student and course data to DIICSRTE.

The group is also responsible for initiating the re-enrolment process of current students at the end of each year and preparation and dissemination of enrolment reports.

Timetabling and Course and Unit Information

The timetabling unit works closely with faculties to gather requirements for the forthcoming academic year to ensure a best fit and minimum timetabling clashes for students for all campuses. The unit publishes the timetable to students, assists students to resolve timetabling clashes and provides a service for online booking of meeting rooms for staff users.

Additionally, the Timetabling group maintains course and unit of study information and initiates an annual rollover of units, updating of changes and inclusion of new units including pre-requisite and related information to enable students to enroll in these units the following year, and for this information to be published in Sydney Courses and handbooks.

With the development of Sydney Student, this group is responsible for developing the Academic Model Support for the new system. Essentially this involves ensuring that our course and program information complies with the University rules and associated course resolutions are correctly represented in the diet structures of the new system. This team works closely with Academic Board, Planning and Information Office, Student Recruitment and Faculties to ensure that course information on our Student Administration systems is accurate and up-to date.

Examinations

The examinations office arranges examinations in semesters 1 and 2 on the Darlington and Camperdown campuses. This involves liaising with examiners and disciplines to gather examination requirements, timetable exams and arrange printing of exam papers, booking of venues, recruiting, training and assigning invigilators, allocation of assigned seating to students, conducting examinations in accordance with university policy, management of misconduct incidents and exam disruptions and provision of reasonable accommodation requirements for students with a disability. The Exams Office maintains web based information for students and manages communications about examinations to students.

Comprehensive information for staff is available from [[The examinations office arranges examinations in semesters 1 and 2 on the Darlington and Camperdown campuses. This involves liaising with examiners and disciplines to gather examination requirements, timetable exams and arrange printing of exam papers, booking of venues, recruiting, training and assigning invigilators, allocation of assigned seating to students, conducting examinations in accordance with university policy, management of misconduct incidents and exam disruptions and provision of reasonable accommodation requirements for students with a disability. The Exams Office maintains web based information for students and manages communications about examinations to students.

For further information regarding the University's examination processes and requirements, visit the Examinations website.

Student Records

The Student Records group undertakes results processing and electronic distribution of results, final graduand status assessment and recording of degree awarding and conferral. It also provides academic transcripts to past and current students and confirmation letters for students upon request. It is available to provide interpretation of historical records both from the University and its amalgamated institutions. Staff who are uncertain about how enrolment, credit or other matters are represented on a student’s record should contact this area for advice.

External parties who wish to verify a student or graduate’s status are encouraged to contact this area and information can be provided in accordance with the University Privacy Guidelines. Individuals wishing to report fraudulent testamurs or transcripts purportedly issued by the University of Sydney should also contact this area.

The Transcript and Verifications Officer is the principal nominated signatory for Registration Boards in Australia and overseas as well as for Australian government bodies.

Graduations

The graduations group organises graduations throughout the year including ceremonies that are held overseas. The office is responsible for scheduling ceremonies, issuing invitations and guest tickets, liaison with guest speakers and procession participants, liaison with associated service providers such as catering, academic dress providers, photography and memorabilia, production of graduation programs, university medals, ceremony proceedings, testamurs and transcripts. The group also arranges in absentia graduations for those students who do not attend a conferral ceremony. Personal presentations are arranged by approval in instances where a student has experienced unfortunate circumstances that have prevented them from attending their original ceremony.

All applications for replacement testamurs or re-issuing of testamurs are approved and processed by the Graduations Office.

For further information about graduations at the University, visit the Graduations website.

Systems Support

The Student Systems Support provides assistance and training to the University community on all aspects of the University student administration systems. They are responsible for setting up staff access to FlexSIS, FlexSIS Reporting Portal (FRP) and Sydney Student production environments. Staff can request access to these systems at the the FlexSIS website.

Sydney Student Training designs and coordinates system training across the University. Staff associated with this activity are currently reassigned to Sydney Student in the lead up to the next major go live.
Similarly a Business Architect is responsible for ensuring the alignment between the University’s strategic goals, policies and business processes.