Theme leader: Professor Joseph Davis
The service sector, broadly defined, accounts for over 60% of the gross domestic product (GDP) and employment in the developed economies of the world including Australia’s. Even in the emerging nations such as China and India, the size of the service economy is approaching 30-40%. Information and communications technologies (ICT) play a central role in the engineering and management of the service systems that underpin the service economy.
Service computing refers to the scientific and technical body of knowledge that is emerging to enhance our understanding of complex service systems that integrate the business and technical concerns. This is an inherently inter-disciplinary endeavour which focuses on the co-creation of value between customers and service providers in the context of the design, solution development, delivery, and management of the service. While the core technology suites for service computing includes service-oriented architecture (SOA), web services, cloud computing, business process modelling and integration, business intelligence (BI) etc, there is a need to integrate key knowledge components from management and behavioural sciences, information systems as well as marketing and customer relationship management.
The main focus of service computing in our theme is around the following questions:
- Modelling service interactions networks (SIN) as they impact on service system performance.
- Service Level Agreement (SLA) enactment and use in global IT-centric services.
- Resource allocation and scheduling in cloud environments.
- Knowledge Sharing in Service Systems.
- Semantic services, services for the cloud, services for emerging markets.