Help and support

Online help

Get in touch

Educational designers are available through the Sydney eLearning helpdesk (ext.18728) to discuss the design and integration of software services into your LMS websites. They can help with queries about the use of a range of enterprise elearning systems, including:

  • Learning Management System (Blackboard)
  • Web conferencing and collaboration (Collaborate)
  • Lecture recording and streaming (Echo360)
  • ePortfolios (PebblePad)
  • Video/media streaming (Kaltura)
  • SEAMS (Sydney Elearning Account Management System)
  • Text matching software (Turnitin)

Keep in touch

Announcements about upcoming outages and LMS bugs are posted in the LMS. Regular email reminders are sent to all active SEAMS users prior to each semester regarding A2A deadlines. Instructors will receive an email 24hrs before students access to their teaching websites ends, and again before the websites are archived.

Keep up-to-date on the latest Helpdesk updates and tips on using the University LMS by joining theeCommunity for LMS instructors under the eCommunity tab in the LMS.

Help and support for students

Refer your students to the the elearning help for students for answers to common LMS questions: