Collaborate Support

First time users

It is recommended that you use the Chrome browser as it is fully supported for extended features. No software download or installation is required, however an additional Chrome pluggin is required if prompted. Other browsers such as Internet Explorer, Safari, Firefox will require Flash to run the session.

Tip: Session not launching? Check if you are using the Chrome browser. You may need to login to the LMS website or open your email in Chrome so that the session can be launched with this fully supported browser.

Try it out

Log in to the test room and experience Collaborate as a participant.

Log in as a participant


Collaborate Ultra technical support online There is also 24/7 Collaborate Support available on 1800 267 338. Please mention you are staff from the University of Sydney and need help with Collaborate Ultra when calling this number.

Alternatively you can contact Sydney eLearning Helpdesk on 02) 9351 8728 (x18728) between 8am-6pm for further support and pedagogical advice on using Collaborate Ultra.

Guides and Resources

For Moderators

Help for participants and students

For Participants