Playing audio and video

Your LMS websites can include various forms of audio and video content. You must have proper media players installed in order to access this content.


When using the Chrome, Internet Explorer or Firefox you may encounter issues viewing your recorded lectures through Echo360.

Chrome will display a white screen. If this happens click on the shield icon located on right of the URL address bar and choose "Load unsafe script" to enable the recordings to play. You will need to reload the page.

Firefox has a similar behavior. Right click on the padlock on the left-hand side of the URL or address bar and choose 'allow' for the URL.

Internet Explorer has a pop up message that asks if you want to view 'insecure content'. The answer is yes.

Flash Player

In general, Flash files should play in the University LMS with no problem, but users with a slower internet connection may experience delays in the video playback. Also, there are known issues for the Internet Explorer Web browser when playing embedded video files. Certain security settings may prevent the video from playing completely or at all. We suggest downloading Mozilla Firefox or Chrome as an alternative to Internet Explorer if this problem occurs.

Playing .AVI and .MPEG Files

If you wish to watch an .avi or .mpeg video in the University LMS, we suggest using QuickTime. Depending on the type of media file, especially .avi files the VLC Media Player may also be able to play the file.

If your QuickTime installation does not automatically play .avi or .mpeg files, adjustments can be made to the QuickTime preferences.

QuickTime Preferences

  1. Open QuickTime, click on the Edit menu
  2. Go to Preferences
  3. Select "QuickTime Preferences…"
  4. Select the File Types tab
    • For AVI video, click the plus (+) next to Video, and check the box next to Video for Windows (AVI)
    • For MPEG video, click the plus (+) next to MPEG, and check the box next to MPEG Media
  5. Press OK

Windows Media

WARNING: Windows Media Player files (.wmv, .wma, .asx, etc.) do not play consistently within the university LMS. There is a known problem with Windows Media player and the LMS (Blackboard). The Windows Media Player cannot play materials from an SSL (secure socket layer) server environment such as the LMS.The best way to play Windows Media files in the University LMS would be to use the VLC Media Player

Real Media

On some networks, you may need to configure RealPlayer to use the HTTP Only option to connect to the Internet. This option allows a copy of RealPlayer operating behind strict firewalls to access RealPlayer traffic; however, quality may not be as good as with other connection options.

HTTP Configuration of Real Player

  1. Open Real Player. Select Tools then select Preferences.
  2. Go to Network Transports. Then select the Manually Configure Connection Settings box.
  3. Select RTSP Settings.
  4. Uncheck everything except for the Attempt to use HTTP for all content option. Then select OK.
  5. Select the PNA Settings button. Repeat the same steps above. Select OK and attempt to reconnect.

If you continue to experience problems playing a particular type of media, please contact the eLearning Helpdesk for individual help.