Clearing cache and cookies
When you use the university LMS, it stores a 'session cookie' in your browser. If you do not logout when you have finished your session, it may lock you out of the LMS. If you are having trouble logging into the LMS, we suggest you clear your browser cache and cookies. Logging out of the LMS at the end of each session protects both your privacy and clears the 'session cookie' making it easier to re-login.
To clear your Cache/ Temporary Internet Files and Cookies select your browser from the list below and follow the instructions.
You are a PC user with:
You are a Mac user with:
PC browser settings
Start Internet Explorer 9, click the 'gear' settings button, then select 'Safety' and 'Delete browsing history...'.
Now, tick the boxes next to 'Temporary Internet files' and 'Cookies' only.
After selecting only 'Temporary Internet files' and 'Cookies', click 'Delete
Start Internet Explorer 8, click “Tools” from the toolbar, and choose Internet Options.
Click “Delete Browsing History…”. Tick check boxes “Temporary Internet Files” and “Cookies” and then press Delete button.
You will need to restart Internet Explorer 8 to allow the changes to take effect. Close all Internet Explorer windows then restart Internet Explorer.
Start Internet Explorer 7, click "Tools" from the toolbar, and choose "Delete Browsing History..."Next to section "Temporary Internet Files", click the button "Delete files..."
Click "Yes" to confirm deletion.
Next to the section “Cookies”, click the button “Delete cookies…”
You will need to restart Internet Explorer 7 to allow the changes to take effect. Close all Internet Explorer windows then restart Internet Explorer.
Select the 'Tools' menu in Firefox
Select Time range to clear “Everything” and click on “Details”. Tick the boxes next to “Cache” and “Cookies”, and then click the “OK” button.
You will need to close all Firefox windows and restart Firefox for the changes to take effect.
Apple / Mac browser settings
Start Firefox and click on Firefox in the toolbar to open the drop-down menu. Then select 'Tools' and 'Clear Recent History'...'
In the next dialogue box, choose 'Everything' from the 'Time range to clear:' drop down menu. Then make sure that "Cache" and "Cookies" are selected. Lastly, click on 'Clear Now'. Exit and relaunch your browser.
To clear the cache, open Safari, select 'Safari' from the toolbar and then select 'Empty Cache'.
To clear cookies, select 'Safari' from the toolbar, then select 'Preferences'. In the Preferences dialogue box, select the 'Security' tab then select 'Show Cookies' and 'Delete Cookies'