Clearing cache and cookies

When you use the University LMS, it stores a 'session cookie' in your browser. If you do not logout when you have finished your session, it may lock you out of the LMS. If you are having trouble logging into the LMS, we suggest you clear your browser cache and cookies. Logging out of the LMS at the end of each session protects both your privacy and clears the 'session cookie' making it easier to re-login.

To clear your cache/temporary internet files and cookies, select your browser from the list below and follow the instructions.

You are a PC user with:

You are a Mac user with:

PC browser settings

Internet Explorer 11

Open Internet Explorer 11, click the 'gear' settings button then select 'Internet options' from the drop-down menu.

IE11 settings menu options screenshot

IE11 settings menu options screenshot


In the Internet Options window, under Browsing History, click the 'Delete' button.

IE11

IE11 'Internet Options' window screenshot


In the Delete Browsing History window, select 'Temporary Internet Files and website files' and 'Cookies and website data'. Click the 'Delete' button.

IE11

IE11 'Delete Browsing History' options screenshot


Back at the Internet Options window, click the 'OK' button.

Exit and relaunch Internet Explorer 11.

Chrome

Open Chrome and click the 'Customise and control' button. Select 'More Tools' from the drop-down menu then select 'Clear Browsing Data' from the fly-out menu.

Chrome

Chrome 'Customise and control' menu options screenshot


In the Clear browsing data window. for 'Obliterate the following items from:', choose 'the beginning of time'. Select 'Cookies and other site and plug-in data' and 'Cached images and files' then click the 'Clear browsing data' button.

Chrome

Chrome 'Clear browsing data' screenshot


Exit and relaunch Chrome.

Firefox

Open Firefox and click the 'Open menu' button, then choose 'Options'.

Firefox menu options screenshot

Firefox menu options screenshot


In the Options window, select the 'Advanced' panel. Click on the 'Network' tab. In the 'Cached Web Content' section, click 'Clear Now'.

Firefox advanced options screenshot

Firefox advanced options screenshot


Click 'OK' to close the Options window.

Exit and relaunch Firefox.

Apple / Mac browser settings

Chrome

Start Chrome and click on 'Chrome' in the toolbar, then select 'Clear Browsing Data' from the drop-down menu.

Chrome menu options screenshot

Chrome menu options screenshot


In the Clear browsing data window, for 'Obliterate the following items from:' choose 'the beginning of time'. Select 'Cookies and other site and plug-in data' and 'Cached images and files'. Click 'Clear browsing data.

Chrome clear browsing data window screenshot

Chrome clear browsing data window screenshot


Exit and relaunch Chrome.

Firefox

Open Firefox and click the menu button, then choose 'Options'.

Firefox menu options screenshot

Firefox menu options screenshot


In the Options window, select the 'Advanced' panel. Click on the 'Network' tab. In the 'Cached Web Content' section, click 'Clear Now'.

Firefox advanced options window screenshot

Firefox advanced options window screenshot


Click 'OK' to close the Options window.

Exit and relaunch Firefox.

Start Firefox and click on 'History' in the toolbar to open the drop-down menu. Then select 'Clear Recent History'.

Firefox

Firefox 'Clear Recent History' screenshot


Safari

To clear the cache and cookies, open Safari and select 'Safari' from the toolbar, then select 'Reset Safari'.

Safari menu options screenshot

Safari menu options screenshot


In the Reset Safari window, select 'Remove all website data' then click 'Reset'.

Safari

Safari 'Reset' options screenshot


Exit and relaunch Safari.