Clearing cache and cookies

When you use the university LMS, it stores a 'session cookie' in your browser. If you do not logout when you have finished your session, it may lock you out of the LMS. If you are having trouble logging into the LMS, we suggest you clear your browser cache and cookies. Logging out of the LMS at the end of each session protects both your privacy and clears the 'session cookie' making it easier to re-login.

To clear your Cache/ Temporary Internet Files and Cookies select your browser from the list below and follow the instructions.

You are a PC user with:

You are a Mac user with:

PC browser settings

Internet Explorer 9

Start Internet Explorer 9, click the 'gear' settings button, then select 'Safety' and 'Delete browsing history...'.

Internet Explorer 9

Internet Explorer 9 'Delete browsing history' screenshot


Now, tick the boxes next to 'Temporary Internet files' and 'Cookies' only.

Internet Explorer 9

Internet Explorer 9 'Select Temporary Internet fles and Cookies' screenshot


After selecting only 'Temporary Internet files' and 'Cookies', click 'Delete

Internet Explorer 8

Start Internet Explorer 8, click “Tools” from the toolbar, and choose Internet Options.

Internet Explorer 8 Tools menu Screenshot

Internet Explorer 8 Tools menu Screenshot


Internet Explorer 8

Internet Explorer 8 'Delete History' Screenshot


Click “Delete Browsing History…”. Tick check boxes “Temporary Internet Files” and “Cookies” and then press Delete button.

You will need to restart Internet Explorer 8 to allow the changes to take effect. Close all Internet Explorer windows then restart Internet Explorer.

Internet Explorer 7

Start Internet Explorer 7, click "Tools" from the toolbar, and choose "Delete Browsing History..."Next to section "Temporary Internet Files", click the button "Delete files..."

Internet Explorer 7 Tools menu Screenshot

Internet Explorer 7 Tools menu Screenshot


Internet Explorer 7

Internet Explorer 7 'Delete files' Screenshot


Click "Yes" to confirm deletion.

Internet Explorer 7

Internet Explorer 7 'Delete Files' confirmation Screenshot


Next to the section “Cookies”, click the button “Delete cookies…”

Internet Explorer 7

Internet Explorer 7 'Delete Cookies' Screenshot


You will need to restart Internet Explorer 7 to allow the changes to take effect. Close all Internet Explorer windows then restart Internet Explorer.

Mozilla Firefox

Select the 'Tools' menu in Firefox

Firefox

Firefox 'Tools' menu screenshot.


Select Time range to clear “Everything” and click on “Details”. Tick the boxes next to “Cache” and “Cookies”, and then click the “OK” button.

Firefox clear

Firefox clear 'Everything' screenshot


You will need to close all Firefox windows and restart Firefox for the changes to take effect.

Apple / Mac browser settings

Firefox

Start Firefox and click on Firefox in the toolbar to open the drop-down menu. Then select 'Tools' and 'Clear Recent History'...'

Firefox for Mac -

Firefox for Mac -'Tools' menu screenshot


In the next dialogue box, choose 'Everything' from the 'Time range to clear:' drop down menu. Then make sure that "Cache" and "Cookies" are selected. Lastly, click on 'Clear Now'. Exit and relaunch your browser.

Firefox for Mac -

Firefox for Mac - 'Clear History' menu screenshot


Safari for Mac OSX

To clear the cache, open Safari, select 'Safari' from the toolbar and then select 'Empty Cache'.

Safari -

Safari - 'Empty cache' screenshot

To clear cookies, select 'Safari' from the toolbar, then select 'Preferences'. In the Preferences dialogue box, select the 'Security' tab then select 'Show Cookies' and 'Delete Cookies'

Safari -

Safari - 'Clear cookies' screenshot