Need help?

This section will help you find quick answers to questions about logging in or using a unit of study (uos) website in the University's Learning Management System (LMS). The list below will direct you towards self-help solutions.

Your name in the University LMS

If you have any problems with how your Preferred Name is appearing, please go to Ask Sydney for instructions on how to update your details in Sydney Student. Once you have made the change it will take at least 24 hours to update across all systems.

Having trouble logging into the University LMS?

Login through MyUni or go to the LMS login page

How to get started with online and mobile learning.

Forgotten or need to reset your UniKey?

Missing uos websites - changing or updating enrolment

Change your enrolment details through Sydney Student.

Are you missing uos websites?

Do you have extra uos websites in your units of study list?

Problems inside your uos website - PDFs, recorded lectures and using the LMS

Is your browser asking for a plugin to view a PDF ? ASK Sydney has the full instructions.

Missing plugins for audio or video files?

Recorded lectures not playing because of pop-up blockers or unsafe scripts?

Where is my Unit of Study (uos website content and menu?

Broken links? Missing content in your uos website?

How do I post a discussion message?

How do I submit an assignment or do a test online?

My computer crashed while taking an online test?

Where are the library eResources?