eLearning Help
This section will help you find the quickest answer to a number of FAQs (frequently asked questions) about accessing or using an LMS Bb Learn UoS website. The table below should direct you towards self-help solutions. If you cannot find the answer to your question online, please contact Sydney eLearning Helpdesk.
| Common Problems | Where to get help |
|---|---|
|
Can't login? |
Have you synchronised your unikey? |
| Where do I log in? | Login to MyUni to access your eLearning sites. More... |
| What browser do I need? What computer requirements do I need to study online? |
Types of software and plugins to study online with eLearning sites at Sydney university. |
|
I can’t view my PDF/ lecture notes in my browser. |
If you are experiencing any of the following while attempting to view a PDF in the University Learning Management System (LMS):
Please follow these instructions |
| Lectopia is asking for a password? | Try using another internet browser - Firefox or Chrome or follow the 'clear the cache' instructions above, and then relog into Bb Learn. |
| Missing multi-media plugins? | Missing plugins for Flash or Java? Need to install Quicktime? Links to plugins and Java |
|
Missing a UoS (Unit of Study) site in your eLearning course list? |
Not all UoS sites have an eLearning site. More on missing or extra sites in your elearning course list. |
| Why are my Business School courses not appearing ? |
Students doing a School of Business UoS course must login here or through the MyUni link. e.g. If your UoS code begins with WORKxxxx or ECOP. |
| How do I use my eLearning site? | An explanation of the types of online learning tools used in the Blackboard Learn LMS. |
|
Documents or links not working?
|
If the link is broken (showing a page 404) email your Course coordinator so they can update it. Check for the pop-up blocker in your browser. We recommend tweaking your browser to improve your browser compatibility with eLearning. If you cannot contact your coordinator, please contact the Sydney eLearning Helpdesk for help. |
|
Missing content or resources in your site? |
Email your lecturer or tutor - contact details should be in your eLearning site or alternatively your can find them in the university phone book if you want to clarify activities and or instructions in your eLearning course. |
|
I need to check enrolment details? |
Contact your Faculty or login to MyUni. |
| How do I change my enrolment details? | You can check your own enrollment through the MyAdmin tab in MyUni - login with your unikey. |
| How long does it take to change enrollment details? | Allow 3 working days for changes to details to be processed during the start of semester. It can take 3 days for your new eLearning courses to appear in your eLearning course list online. |
|
How do I set up Wireless on a laptop/wireless device/ or mobile?
|
|
| Where are the Access Labs? |
Location and hours of Access Labs |
|
Need your unikey password reset? |
ICT Helpdesk / Switch
|
|
Where are the Course readings and library eResources? |
Course readings are found online in the Library's eReserve - Enter your UoS code to see your reading list. |
Contact Sydney eLearning Helpdesk
If you have queries about accessing your eLearning sites or using the eLearning LMS please contact us at the Sydney eLearning Helpdesk via the online Help form.
Let us know how we can help you by completing the online form. Request Help online form or
Sydney eLearning Helpdesk is open between 8am-6pm Monday - Friday.
Please note that the ICT Helpdesk will be unable to assist you with eLearning questions.