Help

Supported Browsers

Download the latest version of your browser. How to download and install Java and which internet browsers to use.

Outage page

You can look to see if there are any planned or unplanned outages scheduled by ICT that may be effecting your ability access eLearning.

Contact Us

If you are having issues with eLearning contact us at Sydney elearning Helpdesk via our online form and include a brief description of the problem using the form prompts.

The eLearning Helpdesk is open between 8am-6pm Monday - Friday.

Having trouble logging in?

We have set out a list of common error messages and solutions to login issues. Ensure that you are using a supported browser - we recommend installing Firefox. Check that you have updated your Java for full functionality of quizzes and modules.

UniKey Password is not working?

Try these trouble-shooting steps

Is your password correct?
Have you got your keyboard CAPS LOCK on? Retry your password.
Resynchronize your UniKey password and try logging into Blackboard Learn again. You will need to wait 15mins before retrying.

A UniKey is provided to all Sydney University students by ICT. You will receive a letter with your UniKey and password as part of your university enrollment.

You should change your UniKey password to something you will remember. Remember to log out of all online applications to keep your password secure, particularly when using a public or Access lab computer. If your password is not working, you can ring ICT on ext.16000 or 9351 6000 and request your password is reset. You will need to answer a number of identification questions to ensure correct identification. Alternatively you can take photo identification to an Access Lab on campus and request a password reset.

Login screen is looping or repeating?

If the login screen is looping (refreshing the same screen) when you enter your UniKey details you will need to clear your browser’s cache and cookies. Follow the step-by-step instructions for common browsers, e.g: Internet Explorer/IE, Safari and Firefox.

This will remove dated session information and session cookies from your browser and will remove the error cycle. Internet browsers keep session cookies and temporary files to speed up the browsing experience. Best internet security practice is to remove your browser history and cookies when you close your browser. Most browsers can be set to do this automatically.

Firewalls

If you are trying to access eLearning sites from work or from a hospital, you may need to speak to your local IT person and ask them to enable access to the sydney.edu.au URLs.

Students from other universities

If you are studying a course delivered by the University of Sydney, but are enrolled at a different University, your lecturer or course co-ordinator will provide you with a UniKey and password for eLearning sites and the library. Contact your lecturer if you have not yet received this information.

The University of Sydney - Sydney eLearning