Information Technology Services

Students IT Support


IT Services available in the School for Undergraduate and Coursework Students.


IT Helpdesk Support

For all IT requests, incidents or problems:

  • Call (02) 9351 6000 (for urgent matters); or

  • Staff can use the ICT Self Service Portal (SSP) to log and review ICT help requests online; or

  • Email (lowest priority)

    • use your university email account
    • provide as much information as possible including, student name, SID, Exchange or Sydney Mail address,  location, yellow PC Asset ID (if available); or
  • Students can receive help from ICT staff by visiting one of the Access Labs.

  • Student computer spaces

In the school laboratories 

  • your first person to contact is the lab supervisor/officer;

Helpdesk Hours

  • 8:00am - 9:00pm (Monday to Friday)

Audio Visual Services and Collaboration Tools

Venues in EIE Building J03 to be booked for audio only or audio&projected image recording of your lecture are: Elec Eng LT 351 (Madsen) and Electrical Eng LT 2 (Room 450)

Personal Video Conferencing and AV Guides


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