IT Helpdesk Support

For all IT requests, incidents or problems:

• Call (02) 9351 6000 (for urgent matters); or

• Staff can use the ICT Self Service Portal (SSP) to log and review ICT help requests online; or

• Email ict.support@sydney.edu.au (lowest priority)

  • use your university email account
  • provide as much information as possible including, student name, SID, Exchange or Sydney Mail address,  location, yellow PC Asset ID (if available); or

• Students can receive help from ICT staff by visiting one of the Access Labs.

• Student computer spaces; 

In the school laboratories 

• your first person to contact is the lab supervisor/officer;

Helpdesk Hours

• 8:00am - 9:00pm (Monday to Friday)