ICT Support

Got a question?

Start with the Guides and tutorial pages .

IT queries:

calling  9351-6000 or  x16000 (internal lines)

ICT Helpdesk will try to solve all queries on the phone. An incident number will be recorded and communicated to the caller.

online 

using the Self Service Portal at the IT Assist Self Service Portal (SSP)

Note:  Only Staff can update and view the status of existing service requests, and updates will be recorded in the ITSM (the ICT incident and request logging/tracking) system. Undergraduates and Coursework students shall use the ICT Helpdesk x 16000.

by email 

The ICT Helpdesk can be sent email at support@sydney.edu.au 

in person 

Students can receive help from ICT staff by visiting the Access Labs.

Location of Students Computer Spaces