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calling 9351-6000 or x16000 (internal lines)
ICT Helpdesk will try to solve all queries on the phone. An incident number will be recorded and communicated to the caller.
using the Self Service Portal at the IT Assist Self Service Portal (SSP)
Note: Only Staff can update and view the status of existing service requests, and updates will be recorded in the ITSM (the ICT incident and request logging/tracking) system. Undergraduates and Coursework students shall use the ICT Helpdesk x 16000.
The ICT Helpdesk can be sent email at firstname.lastname@example.org
Students can receive help from ICT staff by visiting the Access Labs.