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 IT Services for Postgraduates

Please follow the lnks that apply to you.

Coursework Students  Postgraduates by Research
 

IT Helpdesk Support

For all IT requests, incidents or problems:

  • Call (02) 9351 6000; or

  • Email ict.helpdesk@sydney.edu.au

    • use your university email account
    • provide as much information as possible including, student name, SID, Exchange or Sydney Mail address,  location, yellow PC Asset ID (if available); or

  • Students can receive help from ICT staff by visiting one of the Access Labs. A map of the Access Labs is available here; or

  • Postgraduates by Research  can use the ICT Self Service Portal to log and review ICT help requests online.

In the school laboratories 

  • your first person to contact is the lab supervisor/officer;

Helpdesk Hours

  • 8:00am - 9:00pm (Monday to Friday)
 
 
 
 

Computer Procurement

Please follow this procedure to obtain and setup a computer:

  1. Discuss your computing needs, hardware and software, with your supervisor;
  2. To get full hardware support from ICT, the desktop or laptop equipment need to be
  • purchased/leased through a University of Sydney preferred supplier; or
  • is owned or leased by the School or unit who are covered by an ICT Servcie Agreement.
  1. Use your Unikey to login to How to get a computer website and browse the list of preferred supplier Desktop/laptops on the site;
  1. Email your quote and any queries to IT Operations Manager.
  2. Once the PC is delivered please call ICT Helpdesk with the list of software to be installed. You can download and install software yourself from the University and School subscriptions.
  3. If the computer is delivered to EIE Main Office please ask the School Technial Assistant to bring it to your desk.
  4. For further queries you can call ICT helpdesk
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Software Available

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Email, Calendaring & Room Booking 

Upon enrolment all students receive the official University email account that comes in the format yourUniKey@uni.sydney.edu.au 

As a postgraduate by research student, listed on the School Phone Directory,  you are entitled to a staff MCS Exchange account in the format name.surname@sydney.edu.au

Advantages of the MCS Exchange account include but are not limted to:

  • staff email address beneficial for your research publications and career opportunities;
  • access to the University Global Address List (GAL);
  • access to school distribution lists including: _EIE all staff and _EIE Postgraduates;
  • access to Exchange calendaring system to organise meetings and appointments;
  • access to School resource/room booking

To request an MCS Exchange account do the following:

  1. Log a request via one of the ICT helpdesk channels
  2. Indicate your Location, UniKey, Phone, Email and position in the school (postgraduate by research)
  3. When you receive your account email Admin Office or IT Operations Manager and ask to be added to the School Distribution Lists.
  4. If you don't receive your exchange email account or if it's not working please email IT Operations Manager and indicate your ticket number.

 

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PC Accounts in the School Labs

All enrolled students will automatically  have access to the PCs in EIE labs within 24 hours of completing enrolment. To login to our Computing equipment in the labs all you need is your UniKey credentials.

If you cannot login in our labs with your UniKey login and password please do the following:

  1. make sure your enrolment is completed and, if that is the case
  2. call or log a request with ICT helpdesk 
  3. mention your Name, UniKey, Email, position in the school and reason of your request (for tutoring, lecturing, research, etc)
  4. your account would normally be created in 1-2 days
  5. if you have no response or the account does not work as expected email IT Operations Manager and include the ticket number. 

 

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