Basser Seminar Series

Service Science: Conceptual Foundations, Emerging Directions

Speaker: Joseph G. Davis
School of Information Technologies, The University of Sydney

Time: Friday 6 November 2009, 4:00-5:00pm
Refreshments will be available from 3:30pm

Location: The University of Sydney, School of IT Building, Lecture Theatre (Room 123), Level 1

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Abstract

With the service sector accounting for over 70% of the economic activity and nearly 80% of employment in most of the developed economies including Australia's, service systems have become the focus of considerable research. These are in essence socio-technical systems in which information technology plays a central role. I will present the foundations and emerging developments in the inter-disciplinary field of 'service science' which is concerned with the design, value co-creation (between the service providers and customers), delivery, and evolution of service systems. The multi-dimensional concept of value in service systems as they relate to metrics will be discussed. Ongoing research in the Knowledge Discovery and Management Research Group on service level agreements (SLAs) and performance modelling of complex service systems will be presented.

Speaker's biography

A/Prof. Joseph Davis is the Director of the Knowledge Discovery and Management Research Group at the School of Information Technologies.

His primary research interests are in the areas of knowledge management including ontologies, information technology-centric service systems, and data mining. He earned his PhD at the University of Pittsburgh and has served in the Information Systems departments at Indiana University Bloomington, the University of Auckland, University of Wollongong and held visiting appointments at Carnegie Mellon University, Pittsburgh.

His research has been supported by grants from the Australian Research Council, IBM Research Labs, and Carnegie Bosch Institute. He is a senior member of ACM and a charter member of the Association for Information Systems.