ICT Helpdesk

The ICT Helpdesk is the first port of call when;

  1. you have an issue with your IT system (eg a technical “outage”), or
  2. you need a service (eg access to a system, a new telephone, or additional software licensing).

You can engage the ICT Helpdesk through the following channels:


For urgent matters, University staff and students should contact the ICT Helpdesk on +61 2 9351 6000 (or x16000 from internal phones).
Phone lines are open from 8:00am to 9:00pm Monday - Friday.

In person

Students can receive help from ICT staff by visiting one of our Access Labs. A map of the Access Labs is available on the Student IT website.

Self Service Portal

University staff can use the ICT Self Service Portal to log and review ICT help requests online. Staff can update and view the status of existing service requests, and updates will be recorded in the ITSM (the ICT incident and request logging/tracking) system. The Self Service Portal is available here.


The ICT Helpdesk can be sent email at

We will endeavour to reply as soon as possible. For urgent matters, we recommend that you call the number above.


If you cannot scan and email a document/image to the ICT Helpdesk, you can fax through details regarding your enquiry to: +61 2 9351 6004.


If you cannot contact the ICT Helpdesk by phone, email or fax, you can mail information to:

ICT Helpdesk
C/O Merewether Building H04
University of Sydney, NSW 2006