Forms

These forms are available so you can submit an ICT help request and provide the necessary information required by the ICT Helpdesk to attend to your request. When you submit your form, you will receive a ticket number for your request via email. Keep the ticket number as a record and use it as your reference if you need to contact the ICT Helpdesk regarding this job.

Forms are available for the following services:

UniKey account management
Administration systems
Fixed telephony
Mobile phones
Server requests
Content Management System (CMS)
Video, web and data conferencing

If you would like to check on the status of your request contact the ICT Helpdesk by phone or email and quote your job number.

UniKey account management

Form
Request a role based account Select ICT Services > UniKey and account management > UniKey- New Role-Based Account This form requests the creation of a role-specific UniKey account. If you would like to request a role specific email alias instead, please contact the ICT Helpdesk on x16000.
New UniKey Account Select ICT Services > UniKey and account management > UniKey- New Account This form allows support staff to request the creation of new Unikey Accounts for staff members, contractors, or persons affiliated with the University.

Note: All permanent and contract staff have UniKey accounts created automatically for them once they are registered in the HR System.

Administration systems

Form
Reset My Citrix password, SecurID PIN, PeopleSoft or Onestop password Select ICT Services > UniKey and account management > Password Reset- Citrix, SecurID, PeopleSoft, Onestop This form allows users of University Administration Systems (e.g. Finance, Peoplesoft HR, Flexsis) to request a reset of their Citrix password, SecureID pin, PeopleSoft or Onestop password. A Helpdesk staff member will contact you by phone once this request has been completed.
PeopleSoft Financials Access Select ICT Services > UniKey and account management > PeopleSoft Access Access to PeopleSoft Financials is provided to authorised personnel who have completed appropriate training. For information about training visit the University of Sydney Finance webpages.
Planning and Reporting Finance Access Select ICT Services > UniKey and account management > Finance- Planning & Reporting Access Planning and Reporting HR Access Select ICT Services > UniKey and account management > HR- Planning & Reporting Access Access to Planning and Reporting is provided to authorised personnel who have completed appropriate training. For information about training visit the University of Sydney Finance webpages.
New Records Online User Select ICT Services > UniKey and account management > Records Online- New User Records Online provides University Staff access to the Records Management Services database, also known as TRIM.
FlexSIS/Sydney Student Access Note: For access to Sydney Student please complete the FlexSIS access form. Access to FlexSIS is provided to authorised personnel. Once you have been approved you will then need to follow the three step process. For more information click here.

Fixed telephony

Form
Disconnect an existing phone extension Select ICT Services > Phones > Disconnect landline phone This form requests the disconnection of an existing connected phone extension.
New phone or reassignment of extension (ie. name change) Select ICT Services > Phones > Get a new landline phone and extension This form requests the installation of one or more new phone ports or the activation of an existing deactivated port. It can also be used to reassign an existing extension to a new staff member
Relocate an existing phone number Select ICT Services > Phones > Relocate your phone number This form requests the migration of an existing University extension number to another physical location.
Phone Faults Select ICT Services > Phones > Landline phone service request This form allows the electronic lodgement of any Phone Faults for Landline Extensions around the University.
Other Telecoms Request Select ICT Services > Phones > General Request This form allows the electronic lodgement of miscellaneous telecoms work such as changes to access levels (STD) or voicemail PIN resets.

Mobile phones

Form
New mobile handset Select ICT Services > Phones > Order a New Android Phone OR Apple iPhone OR Nokia Phone. Staff members may request a new mobile handset with a new number, or arrange to have an existing mobile number transferred to University ownership.
Replacement mobile handset Select ICT Services > Phones > Order a New Android Phone OR Apple iPhone OR Nokia Phone. Staff members may request a new mobile handset for an existing, University owned mobile number using this form.
New mobile number for an existing handset Select ICT Services > Phones > General Request This form is suitable for staff members who need to request a new mobile number for an existing University owned phone or to request that an externally owned mobile phone number be transferred to be managed by the University.

Server requests

Server requests
Request a new server Select ICT Services > Core technology > Request New Server This form allows you to request a new server. Please note that you should consult your IT Manager before requesting a server in order to ensure the correct solution is designed for your needs.

Content Management System (CMS)

Note: CMS Access requests must be submitted by a webmaster.

Form
Request, Alter or Remove CMS access Select ICT Services > UniKey and account management > CMS User- New, Change, Delete This form is used to request access for new CMS users, or alter/remove existing access.

Video, web and data conferencing

Form
Video conference request Select ICT Services > Audio visual > Video Conference Request Use this form to request a video conference.
Web conference request Select ICT Services > Audio visual > Web Conference (Adobe Connect)- New User Use this form to request a web conference

The University of Sydney - Information and Communications Technology