The specialist support hours for each service are detailed within the relevant service description in the catalogue.
Some services may be available after hours by prior arrangement. If you require after hours service please contact the Helpdesk on +61 (2) 9351 6000 or email
You can contact your IT Manager for further information on the services provided.
A pre-agreed charge will be applied where services are provided to a self-funded unit.
The time required to finalise budgetary and other approvals is not included in the metrics provided.
The time required to finalise specific plans and requirements for project type service provisioning, is not included in the metrics provided.
All service enquiries should be directed to the Helpdesk. Helpdesk support hours are 8.00am to 9.00pm, Monday to Friday. Non-urgent Email enquiries can be sent to .
For point to point video-conferencing links, no ICT intervention is required if the parties involved are familiar with the process.
All targets described under the metrics for services that refer to “days” include business days only.