Audio Visual Services
What is the service?
ICT provides and supports advanced audio visual presentation systems across the University to facilitate presentations and enhance learning and teaching.
What is included?
ICT provides the following audio visual services in centrally managed and Shared Services faculty-based University teaching venues:
- AV systems and equipment user support and maintenance
- Conference and seminar AV support
- AV systems installation and design
- AV equipment loans
- Audience interaction tools (TurningPoint keypad technology)
- Video, media production, lecture recording (Camtasia) & editing services
- Training for users of AV systems and equipment
- AVWeb system for remote management of AV equipment in teaching venues
ICT provides support, advice and consultation in faculty-based teaching venues.
What should I expect?
| Key Metrics | Target |
|---|---|
| User support response time | 95% of support requests at centrally managed venues will be responded to immediately using our remote management system where available |
| Training for users of AV systems and equipment | 95% of requests will be responded to within 3 hours to arrange your training requirements |
| AV equipment loans | 95% of requests will be responded to within 3 hours to arrange loans and assistance |
| Audience interaction tools (TurningPoint keypad technology) | 95% of requests will be responded to within 3 hours to arrange loans and assistance |
| Video, media production, lecture recording & editing services | 95% of requests will be responded to within 2 days to discuss your production and recording requirements |
| AV systems installation and design advice | 95% of requests will be responded to within 2 days to arrange a discussion of your requirements |
Specialist support hours are from 8:00am to 9:00pm Monday – Friday. Specialist support for weekends is available on request. A one week notice period is required (closed for public holidays and University semester closedown periods)
How do I request the service?
To book equipment you will need to complete our audio visual booking form.
For all other requests, please contact the ICT Helpdesk on +61(2) 9351 6000 menu option 2 or send an email to .
Where do I go for more information?
For more information about this service, please visit Audio Visual.
For user instructional AV help videos, please visit AV multimedia guide.
To search the AV equipment details of a venue, please visit venue booking.