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Email and Calendar

What is the service?

ICT offers an electronic mail (email) service for all staff and students. The email system also offers Calendar and Contacts functionality, and can be accessed both on and off campus.

What is included?

This service includes:

  • MS Exchange email (staff), and Sydney Mail (students)
Service  Exchange  Sydney Mail 
Creation of new email accounts  YES  YES  
Send, recieve and storage of email  YES  YES  
Creation of new group email accounts  YES   NO
Creation of distribution lists  YES   NO 
Changing email settings (including quota limits)  YES   NO 
Calendar and address book  YES   YES  
Shared calendar  YES   NO 
Backup and restore of email account  YES   NO 
De-activation of email accounts  YES   YES  
Archiving solution  YES   NO 
Delegating option for email account  YES   NO 
Synchronization with mobile devices  YES   NO 

What should I expect?

Key Metrics 

Target
Receiving email 

99% of incoming emails are delivered within 1 hour 
Sending email  99% of outgoing emails are sent within 1 hour 
Restore of mailbox  95% of requests are completed within 2 days 
Creating new mailboxes (as part of UniKey creation)  90% of requests are completed wihin 2 days 
Creating new group email accounts 95% of requests are completed within 2 days  
Changing mailbox settings (including quota limit changes)  95% of requests are completed within 2 days 
Changing departmental email alias and department email names  95% of requests are completed within 2 days 
Availability of email systems  Email services are available 99% of service time (24 hours, 7 days per week, 365 days per year) 
  • Mailboxes are automatically de-activated as part of UniKey de-activation.
  • Specialist support hours are 9:00am to 5:00pm Monday - Friday (closed on public holidays)

How do I request the service?

Staff

The Microsoft Exchange email system is available to staff at the University. Exchange email can be accessed via an email client program (view setup guides), or via the Exchange Webmail service (for off campus access).

Students

All students have access to a Sydney Mail email account. This is created as part of UniKey account creation, at the time of enrolment. The Sydney Mail email service is used for all formal University communication and can be accessed from anywhere with an internet connection via the Mail Checker in the MyUni student portal, www.outlook.com or an email client (view http://sydney.edu.au/ict/student/sydney-mail/guides.shtml). To log in, you are required to enter your UniKey account details (including password).

Where do I go for more information?

For further information on email and calendar services, please visit the Introduction to UniKey email accounts web page (for students), or the Ask Sydney - ICT/Email & Calendar guides.

Alternatively, please contact the ICT Helpdesk on +61 (2) 9351 6000 or send an email to .