Internet and network services
What is the service?
This service provides connectivity between computers, to share resources and information securely.
What is included?
This service includes:
- Availability of fixed and wireless data networks
- Moves, additions or changes to fixed data network
- Wireless data network point installation
- Network security control (e.g. firewall, proxy servers, etc.)
- Incident response
What should I expect?
| Key Metrics | Target |
|---|---|
| Fixed data and wireless network service availability | 99% availability |
| Moves, additions and changes to fixed data network- Simple (individual or small numbers of people using existing cabling and switch infrastructure) | 95% of tasks are completed within 3 days |
| Moves, additions or changes to fixed data network-Complex (changes requiring some cabling or switch infrastructure changes) | 95% of site surveys completed within 5 days |
| New wireless point installation | 95% completed within 10 days |
| Firewall changes | 95% completed within 2 days |
| Incident Response | 95% completed within 1 day |
Specialist support hours are from 9:00am to 5:00pm Monday – Friday (closed on public holidays)
How do I request the service?
Please contact the ICT Helpdesk on +61(2) 9351 6000 or send an email to
Where do I go for more information?
For information on the options for accessing the internet and network, such as VPN, Access labs and Eduroam, visit Ask Sydney - ICT/Internet & Network Services.
Alternatively, please contact the ICT Helpdesk on +61(2) 9351 6000 or send an email to