Mobile phones
What is the service?
ICT provides and supports a range of mobile and smart (with PDA capability) phone services to University staff. This includes provision of mobile handset, mobile phone account management and technical support & assistance.
What is included?
This service includes:
- Provision of mobile handset, handset accessories and phone number
- Provision of smart phone handset and setup services (University email, calendar and contacts synchronisation)
- Facilitation of warranty and repairs for handsets purchased under this service
- Transfer of an existing mobile phone number across to university account
- Provision of mobile data services for internet access, email and calendaring
- Arrangement of mobile phone activations e.g. international roaming
- Technical support and assistance for mobile and smart phones
What should I expect?
| Key Metrics | Target |
|---|---|
| Provision of new handset and new phone number | 95% of requests will be completed within 5 working days |
| Provision of new handset | 95% of requests will be completed within 5 working days |
| Provision of new handset accessories | 95% of requests will be completed within 5 working days |
| Provision of new phone number | 95% of requests will be completed within 5 working days |
| Provision of Blackberry handset and setup services | 95% of requests will be completed within 10 working days |
| Provision of other smart phones (iPhone, HTC & etc) and setup services | 95% of requests will be completed within 5 working days |
| Provision of mobile data services for smart phones | 95% of requests will be completed within 5 working days |
| Arrangement of mobile phone activations | 95% of requests will be completed within 5 working days |
How do I request the service?
Please submit your request by clicking on the following links:
- To order a new mobile handset and new number
- Transfer existing mobile phone number to a University account
- Use an existing handset and get a new number
For all other requests, please contact the ICT Helpdesk on +61(2) 9351 6000 or send an email to
Where do I go for more information?
For more information about this service, please visit Ask Sydney - ICT/Mobile phones.
For preferred models of handset, check the What mobile phone models are available for staff? answer at Ask Sydney - ICT.
For information and links in relation to the iPhone, please visit the iPhone FAQs at Ask Sydney - ICT.