Video, web and data conferencing
What is the service?
ICT provides and supports a range of conferencing services which enable staff and students at the University to participate in virtual lectures, meetings and presentations in real time.
What is included?
This service includes?
- Video, web and data conferencing - ICT will setup and test your video and data conferencing connection for your pre-booked venue.
- Video conferencing facilitates high quality video and sound.
- Web conferencing - ICT will provide you with a special login to use web conferencing and a set of instructions for its use. Once you have the login and are familiar with the process you need not contact ICT again to enable further web conferencing. In a web conference, each participant sits at their own computer and is connected live to other participants via the internet. Web conferencing is more suited to a small numbers of participants.
- Data conferencing - ICT will enable multiple users in various locations to view computer screen content, in real time. Data conferencing can be used in conjunction with video conferencing or tele-conferencing.
- ICT designs, procures and installs new video conferencing services
- ICT will provide copies of video conferences on DVD on request
- Training workshops are run twice yearly or on request
What should I expect?
| Key Metrics | Target |
|---|---|
| Video and data conference setup and testing | 95% of video conferences will be setup and tested within 5 days |
| Web conference login creation | 95% of logins will be created within 2 days |
| Design, procure and install video conferencing service, initial response | 95% of requests will be responded to within 2 days |
| Completion of design, procurement and installation of video conferencing service | 95% of requests will be completed within 8 weeks |
| Video conference copied to DVD | 95% of requests will be completed within 2 days |
| Fault response for active conference | 95% of faults will be responded to within 30 minutes |
Specialist support hours are from 9:00am to 5:00pm Monday - Friday (closed on public holidays)
How do I request the service?
Please contact the AV services Helpdesk on +61(2) 9351 6000 (option 2) or send an email to
Where do I go for more information?
For more information about this service please visit Video, web and data Conferencing
Alternatively, please contact the AV services Helpdesk on +61(2) 9351 6000 (option 2) or send an email to