Web Collaboration
What is the service?
Web tools that allow staff and post graduate research students to share and manage information and collaborate online.
What is included?
This service includes:
- Standard SharePoint sites that allow end users to manage their own site and make informed business decisions by:
- sharing documents and calendars
- holding discussions
- tracking and scheduling tasks
- documenting issues
- conducting surveys
- creating custom forms and automated business workflows
- maintaining security
- writing blogs
- editing wikis - Custom SharePoint sites are available and can be branded as well as configured according to business requirements. Offerings include large scale solutions like intranet solutions for faculties and professional service units
- Training for users, administrators and workshops for custom tailored sites
- SharePoint consultancy and advice
- Enterprise wikis and blogs
- University-wide process automation
What should I expect?
| Key Metrics | Target |
|---|---|
| SharePoint support | 95% of support requests for standard SharePoint sites are responded to within 3 business days |
| Creation of a standard SharePoint site |
95% of requests are responded to within 2 business days 98% of requests are completed within 3 business days |
| Creation of a customised site according to given business requirements | Initial response to obtain business requirements within 3 business days |
| Access to nominated users | 95% of the requests are completed within 2 business days |
| Training in SharePoint | SharePoint training is provided through regularly scheduled courses. Initial response to request within 5 business days |
| SharePoint consultancy and advice | Meetings to be scheduled through consultation with your ICT relationship manager within 5 business days |
| Creation of a blogs (blue or red deleted) | 95% of Requests are completed within 40 hours/ 1 week |
| Creation of wikis (available for Staff, PSU’s, departments, institutes and foundations) | 95% of Requests are completed within 8 hours |
| Workflow automation | 95% of requests are responded to within 5 working days |
How do I request the service?
Please contact your IT Manager to confirm that SharePoint is the right solution for your needs, or if you have custom requirements that need to be reviewed.
To request a new standard SharePoint site, please log an ITSM services request with the Helpdesk on x16000.
Where do I go for more information?
For more information about this service please contact your ICT Relationship Manager.
Information about SharePoint training can be found at ICT Training.