ICT has a number of core technologies that support the delivery of IT services to the University. They include:
The network (internet, wireless, voice services, videoconferencing)
We provide a high-speed network to access services, including the internet, voice services, videoconferencing capabilities and the wireless. Staff and students can also securely access the University network remotely via the virtual private network (VPN), giving them access to University programs and other networked resources.
Our wireless network, implemented across all campuses, has over 550 access points. The network also allows for free video conferencing services instead of having to pay high-cost dial-up charges. In excess of 1500 sessions are supported annually.
If you are a staff member, please visit ICT Ask Sydney/Internet and network services for further information on network services.
If you are a student, please visit the Internet Services page on the ICT website.
The data centre
Our primary data centre is hosted at Global Switch in Ultimo and houses over 800TB of storage supporting operational systems and research data. It also houses over 1600 servers running multiple platforms. The data centre provides a high availability, high security environment for our systems. There are high-speed network connections to our network service provider AARNet and the University campuses from Global Switch.
Student computing spaces
Visit the Student IT website for information on our student computing spaces.
Audio visual equipment in learning and teaching spaces
ICT provides and supports advanced audio visual presentation systems across the University to facilitate presentations and enhance learning and teaching. Our AV systems provide everything from dual projection facilities, network and internet access for lectures, interactive pens and screens, visualisers (document cameras), laptop connections, wireless microphones, student response kits and lecture recording capabilities.
Software licensing for University-wide systems
The University holds a variety of software licenses for staff and student use. A range of software packages that are used for specific faculties or units within the University are also distributed by ICT.
Among many licensing agreements, the University's agreement with Adobe provides access to a range of Adobe software products. Our agreement provides universal coverage for Creative Suite Design and Web Premium for all staff on University-owned equipment.
If you are a staff member requiring further information on the software that is available through the University, visit the Ask Sydney - ICT website. For information about available Adobe software, visit the Ask Sydney - ICT website.
If you are a student requiring further information on the software that is available on University computers, visit the Student IT website.
For specific software-related services offered by ICT, please visit the ICT Services/Software page.
We operate and support the University's IT security infrastructure to ensure University's information assets are maintained, and to comply with information-related laws, regulations, and policies. We evaluate information security vulnerabilities and implement technologies, policy, procedures and guidelines to ensure that appropriate levels of confidentiality are maintained.
This also includes the co-ordination and handling of IT security incidents and investigation within the University, provision of advice and technical support in response to security incidents, isolation of problems, and assistance in recovery after incident occurrences. We are also responsible for the core Identity & Access Management Systems that ensure the right access for the right people at the right time.
To report security incidents in the University, please contact the ICT Helpdesk on +61 2 9351 6000 or email firstname.lastname@example.org.
University data and IT systems are now much safer, thanks to a reciprocal arrangement with Macquarie University made in ICT's disaster recovery plan.
Over the past few years, ICT has been performing a major review of the University of Sydney's Data Recovery (DR) capability. Data Recovery mitigates risk by ensuring the organisation can continue to operate satisfactorily even in an event where disaster causes complete loss of the University's data centre. As part of the University's DR plan, a reciprocal arrangement was put in place with Macquarie University whereby they have space in our Global Switch data centre for their DR, and the University of Sydney has space in their North Ryde data centre for ours.
To achieve full DR capability, ICT has installed servers, storage and network equipment in the North Ryde data centre to host our systems, and established major network links between Global Switch and Macquarie, as well as Camperdown/Darlington and Macquarie (for connection of all our campuses and remote sites to Macquarie's data centre, and in turn the AARNet network and Internet).
Get a FileMaker database
FileMaker is a database and application development environment. ICT provides hosting and maintenance of existing FileMaker applications. Development of new web applications is only provided to learning, teaching and research at the University. As such, researchers are able to choose FileMaker as a supporting technology in the performance of their research.
The service includes:
- Building and enhancing applications for use in learning, teaching, and research. Please note that this does not include learning, teaching and research administration.
- Hosting of existing FileMaker applications and new Filemaker12 applications.
- Fixing technical problems with both the hosting environment and the application.
- Hosting of database files, including patching the server on a regular basis and ensuring it runs during core business hours (9am until 7pm Monday to Friday).
- Analysis of unexpected behaviours and correction where possible.
- Communication with the users and relevant parties to inform them of any planned outages or patching of servers.
What should I expect?
Key metric Target You will receive a response: within 2 working days We aim to complete this request: within 5-10 working days. Please note that this time depends on the complexity of service requested. Disclaimers
Application development is treated as a project and charges apply.
Charges apply to application enhancements.
How do I request this service?
To order this service, please contact your relevant IT Manager.
To request hosting of the new Filemaker database, log a service request through the ICT Self Service Portal. Select ICT Services > Core technology > Filemaker12 Hosting Service.
How do I get more information?
For more information about this service, please contact the ICT Helpdesk on (02) 9351 6000 (x16000).