Software
We supply, support and distribute software for use on University owned ICT equipment. Strong vendor relationships enable ICT to negotiate with selected vendors to obtain best value agreements and purchases for desktop and server software.
This includes the following services:
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Get standard University software for your computer
For detailed information on standard University software, please visit the 'What software is available through the University?' answer on Ask Sydney ICT.
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Purchase non-standard software
This service includes the acquisition, support and distribution of software for use on University-owned ICT equipment. Strong vendor relationships enable ICT to negotiate with selected vendors to obtain the best value agreements and purchases for server software.
What should I expect?
Key metrics Target You will receive a response: within 24 hours We aim to complete this request: within 3 working days. How do I request this service?
To request this service please log a service request through the ICT Self Service portal.
You can also request this service by contacting the ICT Helpdesk on +61(2) 9351 6000 (x16000).
How do I get more information?
ICT provides a large amount of software applications to cater for most University needs. Visit the Ask Sydney- ICT website for information on the standard software packages that are available.
Alternatively, you can also obtain further information about ICT Services by contacting the ICT Helpdesk on +61 (2) 9351 6000 (x16000).
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Get FileMaker database support
FileMaker is a database and application development environment. ICT provides hosting and maintenance of existing FileMaker applications, however the development of new web applications is only provided to researchers at the University. As such, researchers are able to choose FileMaker as a supporting technology in the performance of their research.
This service includes:
- Hosting of existing FileMaker applications.
- Fixing technical problems with both the hosting environment and the application.
- Hosting of database files including patching the server on a regular basis and ensuring it runs during core business hours (9am until 7pm Monday to Friday).
- Analysis of unexpected behaviours and correction where possible.
- Communication with the users and relevant parties to inform them of any planned outages patching of servers.
What should I expect?
Key metrics Target You will receive a response: within 2 business days We aim to complete this request: within 5-10 business days. Please note that this time depends on the service requested. How do I request this service?
To request this service, please contact your relevant IT Manager.
How do I get more information?
You can obtain further information about ICT Services by contacting the ICT Helpdesk on (02) 9351 6000 (x16000).