Frequently asked questions

  1. I get an error message which says I haven't been granted permission to that application.
    This issue has now been rectified and we encourage those who experienced it to retry. The message appeared as there was a bug in the software that controls permissions for accessing software.
  2. Why are there only 8 applications?
    We are constrained by software licensing regulations so as a first step we have included a subset of the most commonly used applications. We expect an increase to 13 applications including the addition of Mathematica which is a package requested by many students in the opt-in survey. The University will explore the feasibility of including more software applications in the future, but this is very much subject to vendor licensing constraints and cost.
  3. I click on an application but nothing happens
    There are a number of reasons why this can happen, such as a client misconfiguration, firewall software on your computer, or a slow internet connection. We recommend that you take your device to the Carslaw Learning Hub where staff are on hand to assist and solve the problem. Alternatively, if you are not on campus, you can call the ICT Helpdesk on 9351 6000.
  4. What operating systems and devices are supported by the online software?
    The online software has been tested on and supports:
  • Windows 7
  • Mac OS X
  • Apple iPAD
  • Samsung Android

Citrix Receiver is not supported on devices running Windows 8 or 8.1; you will not be able to connect to the server from a Windows 8 device.

Online software may also work on other operating systems and devices, however these have not been formally tested. If you are using another device or operating system and require support, we cannot guarantee we will be able to resolve your issue but will endeavour to provide support to the best of our ability.