Terms and Conditions of Stay for Casual Visitors

Bookings & Fees
Accommodation bookings are for a minimum of 2 nights. Full payment is required via the online portal with a credit card (Visa, Mastercard only) within 2 working days upon submission of the online visitor booking form. Only fully paid bookings are confirmed.

Cancellation policy
Cancellation fees are as follows:

  • full refund for cancellation notice receive 48hrs prior to arrival date
  • 50% refund for cancellation notice receive within 24hrs prior to arrival
  • No refunds for cancellation notice receive less than 24hrs prior to arrival
  • No refunds for checking-out earlier than stated departure date

Note: Please be aware that International House process refunds as a direct deposit to your bank account. It will take around 7-14 days for a local Australian Bank account and up to 30 days for refunds going to an Overseas Bank account.

Check-in and check-out

  • Check-in time is 2:00pm on the day of arrival.
  • Check-out time 10am on the day of departure.
  • Arrivals and departures outside these times.

Extending you stay
Additional nights can be booked during your stay, subject to room availability. Please advise of any additional nights stay at least 24 hours prior to date of departure. Late checkouts must be booked and paid prior to check-out or an extra charge will be issued.

Keys and Security
Guests are issued with a set of keys upon check-in. Keys should be returned to the International House office by 10am on day of departure. Lost keys are $100.00 per set of key.

Room doors automatically close behind you, so please always have your keys with you when leaving the room. If for any reason you are locked out, please contact the front office during office hours or Senior Resident on duty until midnight.

Emergencies and Lock-outs
Senior Residents within the House will assist you with emergencies after office hours and on weekends. The Senior Resident’s contact extension number is 9807 from any phone in the House or direct dial (02) 99509807 from any phone. Non-emergency and lock-out calls after midnight will incur a fee of $25.

Smoke Alarms and Damage to Property
It is a offence to disable or tamper with smoke alarms. Automatic fine of $1,250 is issued by the NSW Fire Brigade and payable by the offending resident.

Electrical equipment must be turned off when leaving the room. Candles or incense are not allowed to be used in any part of the House as these could trigger the smoke alarm to go off. The House is charged a $1,250 false alarm fee, which we pass on to the guest responsible.

Photo identification and Bond Deposit
Guests will be required to show a Photo identification during check-in. These will be will photocopied and kept in a secure place for the duration of your stay. Charges will apply for any damage done to International House property.