Terms and Conditions of Stay for Casual Visitors

By using this website or making an online booking you agree to these terms & conditions.

In these terms and conditions, ‘We’ and ‘Us’ refer to International House, The University of Sydney. ‘You’, ‘Your’, ‘Customer’ and ‘Guest’ refer to the person, person(s) or organisation booking the service. The House refers to ‘International House, The University of Sydney’.

Bookings

Minimum stay:
- 2 nights between dates from1 December to 26 December and from 3 January 2016 to 10 February 2016
- 7 nights between 27 December 2015 and 2 January 2016

Age

The person making the booking must be at least 18 years of age. In case you are under 18, plan to attend summer school at the University and wish to book accommodation at the House, please contact us by emailing ih.reception@sydney.edu.au

Groups

Groups who booked together will generally be located in rooms within the same area, however occasionally this may not be possible. Bookings made for more than one room cannot be split. Amendments and Cancellations can only be made for all rooms included in one booking. We encourage groups of friends to make individual bookings and add a comment that they are travelling together and would like rooms to be located in the vicinity of each other. If you are booking a group of people or on behalf of someone else, all guest names are to be included in the booking form or email.

Payment

A booking can only be made using Credit Card or Cheque or Bank Draft. Cheques or bank drafts in Australian dollars must be made out to ‘International House, The University of Sydney’. Full payment is taken at the time of booking, except for large group bookings (see below). The amount debited to your Credit Card or paid by cheque/bank draft will be shown on your invoice. Your credit card provider may charge currency conversion fees on top of our charge, if your card was not issued in Australia.

Single bookings or bookings for less than 20 people:

Full payment is required for the booking 14 days in advance of the date of arrival.

Refund Policy

Amendments:

Additional nights may be booked. A booking may be amended where the new booking is the same or increased value by giving two (2) working days’ notice (Monday to Friday excluding Australian public holidays). Where the booking is reduced in size then cancellation fees apply to the difference in booking value. Bookings made for more than one room cannot be split. Amendments can only be made for all rooms included in one booking.

We will do our best to accommodate amendments but cannot guarantee that changes can be made, as accommodation may not be available for different dates. A confirmation email will be sent to the guest after the amendment has been processed. An administration fee of $30 Australian will be charged to the guest for each amendment. This is to cover the credit card processing charges and our administration costs.

Cancellations:

If a single booking or booking for less than 20 people is cancelled, refunds will be processed by us and will be offered to customers on the following basis:

Notice given prior to commencement of booking Refund
14 days or more 100% less A$30 admin fee
3 to 13 days We charge 1 night’s accommodation and A$30 administration fee
1 to 2 days We charge 2 night’s accommodation and A$30 administration fee
Christmas and New Year bookings (See dates) No refund given for cancellations after 31 October 2015

An administration fee of A$30 will be charge by us for any cancellations. Bookings made for more than one room cannot be split. Cancellations can only be made for all rooms included in one booking. Usually a refund will be processed within two business days however it made take longer to show up on your bank statement. Refunds are processed through the University of Sydney online system to the credit card used at the time of booking.

Cancellations for Group bookings – please see under Bookings 20 people or more.

Group bookings (20 or more people):

Deposit: 50% of the full amount payable to secure a booking for 20 or more people 60 days in advance of arrival date.
Final payment date: Final balance (50%) of full payment for the booking 30 days in advance of arrival date.

Amendments: amendments to the booking can be made up to 30 days prior to arrival date and will incur a $30 administration fee.
Cancellation and Refunds: 50% of the deposit paid will be refunded minus a $30 administration fee when notice is given 60 days in advance of arrival date. Once the final (50%) payment has been made 50% of the total cost will be refunded if cancellation is made 30 days in advance of arrival date and 20% will be refunded if cancellation is made between 15-30 days prior to arrival date. There is no refund given for cancellation during the 14 day period prior to arrival date.
Payment: A booking can only be made using credit card, Australian bank cheque or bank draft in Australian dollars made payable to International House, The University of Sydney.

Room Availability
The House reserves the right to cancel your booking within seven working days of the booking being made. In this case, you will receive a full refund.

General

Arrival: Guests will receive an email confirming their booking. It will inform you of reception hours and the procedure to follow after hours in the event of late arrival.

Check In/Check Out: You may be required to provide proof of identification (photo ID) at check-in to ensure that your identity matches the booking identity.

Check in time is 2pm. Arrival prior to 2pm may mean that your room will not be available. If you wish to arrive early in the morning you may need to book one additional night prior to your arrive to secure your room is ready by 2pm.

Check out time is 10am. Departure after 10am may mean that you incur an additional one night’s accommodation fee.
Rooms

Sheets and towels will be supplied. Guests can expect a student room with bed, desk and chair. Photos appearing on the website are examples and the size of rooms and the décor may vary. All single and twin rooms have a shared (unisex) bathroom.

Children

The nature of International House is to provide adult accommodation. Please be aware that we may not be able to accommodation children. Any children staying at the House will need close supervision by an accompanying adult or adults.

Code of Conduct

Guests are expected to abide by the Code of Conduct and respect the House’s environment. You are responsible for everyone in your group. You will be charged for any damage or theft caused by anyone included as part of your booking. If guests break the code of conduct staff have the right to remove the guest from the House without issuing a refund.

Privacy

We will not pass your contact details to anyone other than staff at the House where you have made a booking. By booking with us you consent to the collection, use and transfer of your information under the terms of the Privacy Act 1988. We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our services or the University campus. Please refer to our Privacy Policy for detailed information on how we deal with your personal information visit the University's policy register here and search for privacy.

Complaints

We take any complaint seriously and try to settle any issues quickly and fairly. If you have a problem while you are at the House, contact reception or in an emergency the after hours contact person. If you are unable to solve the problem by contacting House staff you should email ih.office@sydney.edu.au

Disclaimer

This site and all information, content, materials, products and services included on this site are provided by us. We reserve the right to change information displayed on our website, including these terms and conditions. These terms and conditions are governed by the laws of New South Wales, Australia.