Terms and Conditions For International House Guest Accommodation
By using this website or making an online booking you agree to these terms & conditions.
In these terms and conditions, ‘We’ and ‘Us’ refer to International House, The University of Sydney. ‘You’, ‘Your’, ‘Customer’ and ‘Guest’ refer to the person, person(s) or organisation booking the service. The House refers to ‘International House, The University of Sydney’.
The terms below apply to your booking if you are a House guest. We strongly recommend that you read the terms and conditions of your booking. If not adhered to, we may refuse bookings from you in the future.
You cannot transfer or sublet your booking (in whole or part). If you transfer or sublet, then International House will terminate your booking and retain and money paid to us. The person making the booking must be at least 18 years of age.
The nature of International House is to provide adult accommodation. Please be aware that we may not be able to accommodate children. Any children staying at the House will need close supervision by an accompanying adult or adults.
If you wish to stay at International House and you are under 18 years of age you must be accompanied by an adult for the duration of your stay. In the case you are under 18, plan to attend summer school or another course at the University and wish to book accommodation at the House, please contact us by emailing firstname.lastname@example.org
You must ensure that the name on a booking is correct at the time of reservation as this cannot be changed afterwards.
- 3 nights between 26 November 2016 to 23 December 2016 and from 3 January 2017 to 19 February 2017.
- 7 nights between 24 December 2016 and 2 January 2017.
Maximum occupancy for a room is determined at the time of booking and shall not exceed that number.
Sheets and towels will be supplied. Guests can expect a student room with bed, desk and chair. Photos appearing on the website are examples and the size of rooms and the décor may vary. All single and twin rooms have a shared (unisex) bathroom.
Cots/cribs can be provided in certain rooms – subject to availability. Our cots/cribs are suitable for children under 24 months only.
Pets are not allowed except those registered to provide assistance to disabled people, such as guide dogs for the blind or hearing dogs for the deaf.
The House reserves the right to cancel your booking within seven working days of the booking being made. In this case, you will receive a full refund.
Guests will receive an email confirming their booking. It will inform you of reception hours and the procedure to follow after hours in the event of early or late arrival. You may be required to provide proof of identification (photo ID) at check-in to ensure that your identity matches the booking name.
Check In Time is 2pm.
Arrival prior to 2pm may mean that your room will not be available. If you wish to arrive early in the morning you may need to book one additional night prior to your arrive to secure your room is ready by 2pm.
Check Out Time is 10am.
Departure after 10am may mean that you incur an additional one night’s accommodation fee.
Reception is open Monday to Friday 9am to 5pm except for public holidays. Outside of these hours reception will be available through an on call service.
During the summer vacation period the House is self-catered. Cooking facilities will be made available on all floors and in the main dining room.
Catering may be arranged and your requirements should be discussed at the time of booking.
Classroom, conference and extra facilities
Classroom and conference facilities are available and requirements should be discussed at the time of booking. In most cases, charges will apply for additional space booked and this is always subject to availability.
Groups who book together will generally be located in rooms within the same area, however occasionally this may not be possible.
Bookings made for more than one room cannot be split. Amendments and cancellations can only be made for all rooms included in one booking. We encourage groups of friends or colleagues to make individual bookings and add a comment that they are travelling together and would like rooms to be located in the vicinity of each other.
If you are booking a group of people or on behalf of someone else, all guest names are to be included in the booking form or email.
Large groups are required, where possible, to provide the name and contact details of the group leader. The leader of the group will be our point of contact for matters relating to the group. The group leaders will be requested to supply a list of the names and details of all members of the group. It is preferable that the group leader be a resident at the House to supervise and manage their group and be contactable by International House staff for emergencies. In the case that an interpreter is required for communication between the House and the resident guest, the group leader should provide this service or nominate someone who can provide this service.
All allocations for group bookings will be final and cannot be changed on, during or after arrival. Where possible we will try and accommodate the full group in one location however this is not always possible and the group may be split between various sections of the House which are adjacent to each other.
Should you wish to increase the number of rooms for your group booking you must provide us with reasonable notification. We cannot guarantee that the extra room(s) will be accommodated or that the same rate will be applied. We must be notified of the changes to your group bookings by email.
There must be at least one staff member on call/duty 24 hours a day who will be responsible for the health and safety of all the individuals travelling with the group. On arrival, the group leader must provide contact details such as a mobile number and names of all key staff staying at International House.
Single bookings or bookings for up to 20 people
Full payment is required for the booking 14 days in advance of the date of arrival for the first 28 nights of your stay or payment for your entire stay, whichever is the lesser amount. For stays in excess of 28 nights, we will charge the credit/debit card provided once in-house for the next 28 nights’ accommodation.
In the event of non-payment or deposit within 14 days, we reserve the right to automatically cancel your booking. Special circumstances can be discussed with the reservations staff.
A booking can only be made using Credit Card or Cheque or Bank Draft. Cheques or bank drafts in Australian dollars must be made out to ‘International House, The University of Sydney’. Full payment is taken at the time of booking, except for large group bookings (see below). The amount debited to your Credit Card or paid by cheque/bank draft will be shown on your invoice. Your credit card provider may charge currency conversion fees on top of our charge, if your card was not issued in Australia.
Group bookings (large group bookings of 20+ people)
A deposit of 50% of the full amount payable to secure a booking for 20+ people is payable 60 days in advance of arrival date.
The final balance (50%) of full payment for the booking is payable 30 days in advance of arrival date.
Amendments to the group booking can be made up to 30 days prior to arrival date and will incur a $30 administration fee.
Additional nights may be booked. A booking may be amended where the new booking is the same or increased value by giving three (3) working days’ notice (Monday to Friday excluding Australian public holidays). Where the booking is reduced in size then cancellation fees apply to the difference in booking value. Bookings made for more than one room cannot be split. Amendments can only be made for all rooms included in one booking.
We will do our best to accommodate amendments but cannot guarantee that changes can be made, as accommodation may not be available for different dates. A confirmation email will be sent to the guest after the amendment has been processed. An administration fee of $30 Australian will be charged to the guest for each amendment. This is to cover the credit card processing charges and our administration costs.
If a single booking or a booking for less than 20 people is cancelled, refunds will be processed by us and will be offered to customers on the following basis:
|Notice given prior to commencement of booking||Refund|
|14 days or more||100% less A$30 admin fee|
|3 to 13 days||We charge 1 night's accommodation and A$30 administration fee|
|1 to 2 days||We charge 2 nights accommodation and A$30 administration fee|
|Christmas and New Year bookings (See dates)||No refund given for cancellations after 31 October 2016|
An administration fee of A$30 will be charged by us for any cancellations. Cancellations can only be made for all rooms included in one booking. Usually a refund will be processed within two business days however it may take longer to show up on your bank statement. Refunds are processed through the University of Sydney online system to the credit card used at the time of booking.
Cancellation and refunds for large groups
50% of the deposit paid will be refunded minus a $30 administration fee when notice is given 60 days in advance of arrival date.
Once the final (50%) payment has been made 50% of the total cost will be refunded if cancellation is made 30 days in advance of arrival date and 20% will be refunded if cancellation is made between 15-30 days prior to arrival date.
There is no refund given for cancellation during the 14 day period prior to arrival date.
A booking can only be made using credit card, Australian bank cheque or bank draft in Australian dollars made payable to International House, The University of Sydney.
All guests are required to sign a registration form on arrival. Guests must carry their House key at all times. The key must be shown to House staff upon request.
In line with Australian law, you must not smoke in any areas of the House including the House grounds. There is a smoking area outside the House dining room on the ground floor level in the rear courtyard area.
We kindly ask you to refrain from smoking electronic cigarettes/devices or burning any naked flames or incense on House grounds.
By law, you must not interfere with our fire detector system. We will terminate your booking without refund and require you to leave the House immediately should you be found to have smoked within the House (except in the designated area) or have interfered with our fire detector system and firefighting facilities. You will also be charged for any costs we incur if you smoke in our residency including costs for specialist cleaning and/or redecoration and refurbishment (to make the room fit for sale as a non-smoking environment) and the cost of the room for any time period it is un-usable. We reserve the right to apply these charges against the card used to make your deposit or balance payments. We will send you (at the address supplied on the booking form) a breakdown of these charges within 10 working days of your departure.
You must not cause damage (either accidental or willful) to any part of the House including your room and public areas, and all fixture, fittings and equipment. You authorise us to charge you any costs we incur to carry out any repairs of replacement. We reserve the right to apply these charges against the card used to make your deposit or balance payments. We will send you (at the address supplied on the booking form) a breakdown of these charges within 10 working days of your departure.
You are not allowed to cook in your room. Cooking is only permitted in the designed cooking areas. There are communal kitchens located in various areas of the House. Should you be found to be cooking food into your room, your cooking equipment will be removed.
We provide wheelchair accessible rooms, subject to availability. You must specify this requirement at the time of booking and ensure that you have booked the correct room type.
We do not provide temporary or permanent storage for left luggage. All items left behind will be discarded after 7 days.
Any lost property will be discarded after 7 days. Lost property can be posted to you at a charge.
Code of conduct
Guests are expected to abide by the Code of Conduct and respect the House’s environment. You are responsible for everyone in your group. You will be charged for any damage or theft caused by anyone included as part of your booking. If guests break the code of conduct the House has the right to remove the guest from the House without issuing a refund.
International House makes all reasonable efforts to ensure that all credit and debit card transactions are secure. However, if an unauthorised transaction appears on your statement for the payment card used please contact email@example.com immediately so that we can investigate the transaction.
We take any complaint seriously and try to settle any issues quickly and fairly. If you have a problem while you are at the House, contact reception or in an emergency the after hours contact person. If you are unable to solve the problem by contacting House staff you should email firstname.lastname@example.org
This site and all information, content, materials, products and services included on this site are provided by us. We reserve the right to change information displayed on our website, including these terms and conditions. These terms and conditions are governed by the laws of New South Wales, Australia.
If you have any questions in relation to your booking or these terms please contact email@example.com or call +612 9950 9800 during office hours of Monday to Friday from 9am to 5pm. We aim to reply within 2 working days but more complex queries/enquiries may require a longer timeframe.