resources and tools

A commitment to cultural competence is a commitment to ongoing reflection, learning and action. These tools/resources are designed to support staff IN further professional development in the areas of cross cultural communication, understanding bias, and cultural competence.

What is Cultural Competence?
Developing Cultural Competence
Aboriginal and Torres Strait Islander Cultural Competence
Terminology
Resources for teaching academics
Resources for research academics

What is Cultural Competence?

The health sector has been the site of most work in the area of cultural competence and much of the literature and research in this area has been on the delivery of health care. While the focus is on health, many of the principles and frameworks can be applied to the University Environment

Developing Cultural Competence

The following resource provides background but also examples of cultural competence and tools to help in the development of individual and organisational cultural competence.

  • Flinders University has developed a Cultural Diversity and Inclusive Practice toolkit that has a range of resources to assist individuals and work units review and plan improvements in cultural competency. The toolkit has some very practical tips in the general information folders "
    Five Cross Cultural Capabilities for non-clinical staff, provides good background on cultural competence and useful questions to help assess the level of individual and organisational cultural competence. It was developed by Queensland Health.
  • Understanding culture and organisational culture can assist in understanding some of the challenges of developing cultural competence. The article The Management of Organisational Culture is a good introduction to organisational culture and the challenges of creating change in organisations.
  • The Australian Human Rights Commission has some good background information and answers to some commonly asked questions about Refugees and Migrants and Multiculturalism.

Aboriginal and Torres Strait Islander Cultural Competence

Terminology

Using language that is appropriate and respectful is important when speaking about or to anyone.

  • The University has developed the following usage guide to Aboriginal and Torres Strait Islander terminology.
  • NSW Health has created the document Communicating Positively that looks at appropriate and respectful language to use when speaking about or to Aboriginal people.

Resources for teaching academics

Teaching inclusively means creating a learning environment where students, irrespective of their background can maximise the potential for their own learning and the learning of others.

Resources for research academics

The National Health and Medical Research Council has developed a range of documents that cover research with Aboriginal and Torres Strait Islander Communities.