Communicating assertively in the workplace

Many people refrain from speaking up in situations where their perspective would benefit the group for fear that they will be seen as aggressive or difficult. Others sometimes worry that they may be seen as weak or that their contribution is not recognised if they don’t stand up for themselves. This two-day program aims to assist you in developing the skills and confidence to express yourself clearly and directly whilst maintaining positive relationships with others.

This two-day workshop offers a framework to help deepen your understanding of the dynamics of typical workplace situations and provides you with practical skills in assertive communication which will help you become more effective and improve your working relationships. You will also learn how to adapt your approach to communication to achieve a positive outcome in challenging situations.

Program Objectives

At the end of the program participants should be able to:

  • Identify the difference between assertive, aggressive and non-assertive behaviour
  • Understand the impact of different communication styles on workplace relationships
  • Become more confident in communicating with senior staff
  • Learn how to ask for what you need without fear of causing offence or misunderstandings
  • Manage emotional and confrontational behaviour in others
  • Recognise power in a team and use it to develop individuals
  • Use a variety of communication techniques to meet the needs of different personality types

Target Audience

This program has been designed to assist those who would like to strengthen their communication skills and enhance their ability to interact confidently with others. It will prove particularly valuable for those who deal with students or external parties, or who would like to be able to better prioritise requests from their colleagues.

Presenter

Lane Blume

Duration

9.00am - 4.30pm

Venue

Ground Floor, Bligh Building (L03B)
Sydney University Village
90 Carillon Avenue, Newtown
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Please note that you will need to attend on both days of this program.

For more information or to enrol via CareerPath, click here.